Help! Image Shadows don't show when exported to PDF

Hey @Cardozodulce768 -- thanks for posting! I’m unable to reproduce the issue you are experiencing -- would you mind to post a screenshot of the original canvas with the shadow on an image as well as what the image looks like when you export as a PDF?

Thank you for your help and patience! 

Hi! Absolutely!

Hey @CArndtInsite -- thanks for the reply! I see now, you are exporting ONLY the image. In this case, the shadow wouldn’t export as the shadow is on being cast onto the canvas. When exporting only the image you are taking away the canvas which would then take away the shadow effect. If you’d like to keep that, I would recommend moving the image to a new page on the canvas and export the entire page as this will export with the shadow. 

Hope this helps!

Hi Philip,

Thank you for the response but I’m not following. The test I sent you was a test where I exported a crop to the image. Our content often doesn’t take up the entire page, and our content includes a lot more than just images (such as detailed process maps). 

In my test, I had a blank canvass, I put on a general image, added a shadow, then exported to PDF. You’re saying I should put the image to another tab and that would fix the problem?

Hey @CArndtInsite -- thanks for the reply and this is interesting! So, taking a look on my end, cropping the image does seems to cause a bit of an issue with the shadow, however, if I do custom crop or I don’t crop the document at all, the shadow does stay on the image. To clarify -- when you tested on a blank canvas, did you crop to content? 

I did not crop it, I just inserted the image. Most of the images we use are not cropped, but some are. It seems to cut out the shadow whether it is cropped or not.

Hello! My apologies for not fully understanding your inquiry, my fault completely. Thank you for your on-going help and attention!

We do “Crop to Content”, which is very necessary for printing reasons (we print our posters on site and it removes/reduces the need to cut (which in turn reduces errors).

**Edit**

I tested it and exported without cropping and it still removes the shadows. Also, it’s worth noting that the shadows did show when we exported to PDF on our content back in January. 

Hey @CArndtInsite -- interesting! Would you care to send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.

Thank you for all the help and patience so far!

I have the same problem. When I export to PDF all the shadows are removed. I’m exporting an ERD, drawn in Lucidchart using Lucidchart symbols. It doesn’t matter if I crop or not.

Exporting to PNG works fine.

Hi @Romuel, 

Thank you for the reply! This is currently a bug in our system. It has been reported to our development team. Please follow along on the thread below for updates.