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April 1, 2024
Solved

Help! Image Shadows don't show when exported to PDF

  • April 1, 2024
  • 11 replies
  • 772 views

When we finish with a mapping product, we export to PDF to print. However, any images that are setup with a Shadow lose that shadow in the export. Everything else in PDF looks fine.

 

Anyone have a fix?

Best answer by Phillip W

Hey @CArndtInsite -- thank you for the reply! So, what I need to know is if you are cropping at all when exporting the document from Lucid? To clarify, that seems to be the only time I have any issues with the shadows of an image is when exporting from Lucid I click either crop to content or custom crop. If I simply export the entire document without cropping the page at all, the shadows seem to export with the image. 

Let me know if you are having a similar experience -- here are my examples to show what I’m seeing: 

 

 

Comments

Kelsey Gaag
Lucidite
October 4, 2024

Hi @Romuel

Thank you for the reply! This is currently a bug in our system. It has been reported to our development team. Please follow along on the thread below for updates.