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Unable to access edited Document


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I had an issue with editing one of the documents.

Basically, here is the sequence of event.

 

I was attempting to update the Lucid Diagram that was embedded in Confluence as a Macro. So i edited the confluence page following which i attempted to edit the diagram. . I was able to edit the diagram , make the changes and save it as well. However I noticed that when i copied the link that was on my browser and try to load it again, i was unable to access it. It said I do not have the required access.


This looked weird for me, especially since i was able to edit and save the document.

Has anyone encountered this issue ? if so is there a resolution to this?

Best answer by Amelia W

Hi @FSAW, thanks for following up with that screenshot! We’d be happy to assist you further, but will convert this request to a private support ticket as information about your account will be needed. Please keep an eye on your inbox for an email from us!

Also, thanks for sharing that resource @Humas1985!

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Humas1985
Lucid Legend Level 6
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  • Lucid Legend Level 6
  • October 1, 2024

Hi @FSAW 

Take a look in to the below given similar topic discussed in the community for your rererence:

how do I request edit/read access to a lucidchart link | Community

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards


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  • October 1, 2024

Thanks for your response, But in  my case . There are no buttons to request access. See the screenshot below. This is what i see when i access the link to the Lucid document.

 


Amelia W
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  • Lucid support team
  • October 1, 2024

Hi @FSAW, thanks for following up with that screenshot! We’d be happy to assist you further, but will convert this request to a private support ticket as information about your account will be needed. Please keep an eye on your inbox for an email from us!

Also, thanks for sharing that resource @Humas1985!


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