Hi @melissa f thank you for posting in the community! I see that you also submitted a support ticket and the looks like the issue has been resolved. 

For anyone else with a similar issue I recommend trying out the basic troubleshooting steps outlined in this Help Center article.

If the issue persists please submit a support ticket via this link with a brief description of the issue and any relevant screenshots. Someone from our team will assist with troubleshooting further. Thank you! 

What was the resolution? Do we need to open support ticket for the same issue? Why have the knowledge base / community if we just need to open a ticket anyways?

Hi @FastEddy, thank you for continuing this thread! There are some specific cases where submitting a support ticket is necessary, for example, if your request contains sensitive/personal information or if it requires support on the back-end. This Help Center article has some more details about this. 

Taking a closer look, I can see that the issue Melissa F experienced was resolved by closing their browser and restarting their computer.

To help with the issue you’re experiencing, I recommend the following troubleshooting steps:

• Try opening your document in a private or Incognito window. 
• Try toggling WebGL off. This can be done by selecting View > Rendering > Use WebGL and un-selecting this option.

Please let me know if you see any improvements after trying the above steps, or if you have any questions!