I have generated links to a few Lucidchart files that I want to add into a Microsoft Word and Excel document. When I control-click on the links I am presented with the following error message:
'Outdated Browser. Lucidchart no longer supports Microsoft Edge Legacy but it does support the new Chromium-based Microsoft Edge. Read below to learn how to update your browser'
If I copy and paste the link into the search bar the file opens perfectly so I'm not sure why the error message is appearing only when I control-click?
Any help on this issue would be much appreciated.
Best answer by Leah W
Hi Keval
Thanks for posting in the Community!
As a first step I would recommend following these troubleshooting instructions:
Try to open the link in a Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling your extensions.
Sometimes issues like this can be related to internet connection speed or network security. Please to open the link again on another network ensuring that you are on a strong stable connection.
Try duplicating the document in Lucidchart and try embedding the link from the duplicate.
If these steps don't resolve the issue please let me know.
As a first step I would recommend following these troubleshooting instructions:
Try to open the link in a Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling your extensions.
Sometimes issues like this can be related to internet connection speed or network security. Please to open the link again on another network ensuring that you are on a strong stable connection.
Try duplicating the document in Lucidchart and try embedding the link from the duplicate.
If these steps don't resolve the issue please let me know.
I have tried using a different network and duplicating the document but I am still having the same problem. Using incognito mode isn't a viable solution for us as these Lucid files need to be readily available for a large number of users. I am also in contact with our IT team as it may be an issue on our side.
Testing in an incognito window helps us know if the cache and cookies on your browser are interfering with the performance of the software. It is a way for us to determine what may be causing the error you are seeing. Could you try testing the feature in an incognito window? If it works in an incognito window the issue could be caused by interference with some cache and cookies in your browser. If that is the case I would recommend clearing your browser's cache and cookies.
If you have tried those solutions and the issue still persists could you please submit a support ticket here?
After you submit a ticket we will contact you via email to assist in resolving your issue.
Hey @aserbes66 -- thanks for posting on this thread! @Keval K would you mind to help out @aserbes66 and give a bit more insight into how your team solved this issue?
I am encountering the same issue when trying to embed a published link in a confluence page.
It seems that lucidchart checks browser compatibility even on published links for png-views of a chart. That seems unnecessary. I'd suggest you exempt such links from the browser compatibility check.
But when you set the user agent to e.g. "Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; AS; rv:11.0) like Gecko”, it returns an html page stating that the browser isn't supported:
Apparently, some software like confluence (and apparently word/excel, judging from the original post) use such old UA strings. Hence my suggestion to exempt published image or pdf links from the browser compatibility check. These links don't require a modern browser.
Thank you for your reply! I believe the best way to get your documents into Confluence is to use our Confluence integration. This will allow you to add Lucid boards to your Confluence pages. However, this feature is only available to Team and Enterprise accounts and an admin will need to install the integration for the account. For more instructions on how to add a confluence page or add this integration, check out this Help Center article.
A Lucid account is required to interact with the Community, and your participation is subject to the
Supplemental Lucid Community Terms.
You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
A Lucid account is required to interact with the Community, and your participation is subject to the
Supplemental Lucid Community Terms.
You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
