Solved

Lucid links not working in Microsoft Office apps

Forum|Forum|2 years ago
October 12, 2023
11 replies
310 views

I have generated links to a few Lucidchart files that I want to add into a Microsoft Word and Excel document. When I control-click on the links I am presented with the following error message:

'Outdated Browser. Lucidchart no longer supports Microsoft Edge Legacy but it does support the new Chromium-based Microsoft Edge. Read below to learn how to update your browser'

If I copy and paste the link into the search bar the file opens perfectly so I'm not sure why the error message is appearing only when I control-click?

Any help on this issue would be much appreciated.

Best answer by Leah W

Hi Keval

Thanks for posting in the Community!

As a first step I would recommend following these troubleshooting instructions:

Try to open the link in a Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling your extensions.
Sometimes issues like this can be related to internet connection speed or network security. Please to open the link again on another network ensuring that you are on a strong stable connection.
Try duplicating the document in Lucidchart and try embedding the link from the duplicate.

If these steps don't resolve the issue please let me know.

Show previous replies

Kelsey Gaag

Lucidite

Hi @Thomas Milde,

Thank you for your reply! I believe the best way to get your documents into Confluence is to use our Confluence integration. This will allow you to add Lucid boards to your Confluence pages. However, this feature is only available to Team and Enterprise accounts and an admin will need to install the integration for the account. For more instructions on how to add a confluence page or add this integration, check out this Help Center article.

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