Peer Support

Hello My struggle is that I am trying to add a new arrow to an element of my diagram but the new line will not align with with the previous lines. I have found work-around solutions but I'm curious if there is a feature that makes this task easy. Here is an example of the problem I am talking about:The highlighted line is slightly off and no matter how I move it it will not align with the other line. Is there a feature the allows me to adjust the y (or x for that matter) value of the line numerically? Thanks in advance!

When redeeming a reward and the right side bar keep spinning when i refresh after a few minutes i see that the coins have been taken but the email doesn't come through i did send the message to admin but is there something else should i have waiting a while before refreshing the page? 

Thanks for the help yesterday! New question today - I can't figure out how to change the labels of rows. So instead of Team 1 I want to rename it to something else. Thanks!

I have imported a basic 2 columns CSV of 5 rows (that also includes a separate header row) into LucidChart that I want to have represented on a timeline in LucidChart.  Column 1 of the csv includes some sample project names and column 2 includes some sample end-dates for the associated projects.  I've linked the imported CSV data in LucidChart and thus far have tried various LucidChart templates but am unable to have the data loaded from the CSV to appear dynamically in any timeline. As an example I am trying to have the imported data represented in the LucidChart 'Holiday Timeline' with the 5 dates in my CSV's column 2 represented across the horizontal timeline provided in the Holiday Timeline and the associated project names (from Column 1 of the imported CSV) represented anywhere in the timeline aligned to the specific date. Although the CSV data has been imported and linked I can't seem to get any of the data to appear dynamically in the template.

Hello. I'm new to Lucidchart. Actually I've used it a bit but it was about a year ago. I know that you can create diagrams by the click-and-drag method. But is there a way to create a drawing by sending in commands or specifications -- telling what sort of figure to draw and where to draw it? That is I would want to generate such commands in some other facility and then pass the specifications in to Lucidchart to do the drawing. Is this possible? Thanks --David  

We have an enterprise licence for all our Lucid creators and editors. In addition we have non licenced users who interact and comment on our generated content. By far the nicest way to navigate around diagrams is in presentation mode. Presentation mode removes all distractions from the content and maintains all hyperlinks and inter-document links in place (without a single click). Unfortunately our unlicensed users cannot use presentation mode as it demands a licence. This means that unlicenced users need to crtl-shift-click through a busy diagram with menus rather than a slick diagram. We can publish via pdf - but his is extra steps in the workflow. Recommendations: Unlicenced Users can view in Presentation mode OR a link to Presentation Mode for Diagram can be shared (this should be minimum functionality on an Enterprise licence)

Cannot delete a line in diagram key using the X on the right. It just continuously clicks the layer on and off. Windows 10 using Chrome. 

I have created a published link to a Lucid chart to allow users in my company who do not have licenses to view the document. I now want to move the document from its current folder ( in my workspace) to a team folder. Will the published link still work? I tried searching but couldn't find an answer Thanks !  Aruna

I would like to be able to hide a group of items by pressing a button like this service.https://www.mindmeister.com/blog/wp-content/uploads/2014/01/MindMeister-9-1320x768.png 

Does anyone know how to do this?  

Can I import visio files to lucid charts beta and if I can how do you do it?

All my work done on a Lucid document is lost. I'm unable to view my work even in the revision history. Is there anyway I can recover?

¿Dónde puedo encontrar las facturas de los pagos hechos desde mi cuenta? ¿Puedo descargarlas?

Dejé mi trabajo anterior pero olvidé cancelar mi suscripción a Lucid Software y me acabo de dar cuenta de que todavía me la están cobrando a mi tarjeta personal. Ya no tengo acceso a esa cuenta de correo electrónico así que ni siquiera puedo iniciar sesión o restablecer mi contraseña. ¡Ayuda!

If Account A shares their files with Account B and then Account A is disabled - what happens to the shared files? Can Account B still access and edit the shared files? If Account A shares their files with Account B and then Account A is deleted - what happens to the shared files? Can Account B still access and edit the shared files?

I would like to create a template that is much like the "Business Process Flow Template" that is available for Lucidchart but customized for our company. I have tried creating the template from scratch as well as copying and modifying that template but am unable to get what I need. If you could clarify how I can specify the following formats in my template it would solve my problem: Default dimensions of a particular object type Default fill or line color for a particular object type Default amount of rounded-ness in a particular object or line type     Many thanks. 

There is a blue and grey circle that gets added to call content that I create in a shared LucidChart document. What is this and how do I remove it? Thanks Dan

How can I avoid having duplicate Jira cards in LucidSpark board? Is there a way to filter out the ones that are already available on the board?

I have a workspace open and we are building it for my team there is a premade slack button but to edit it i dont see how: 

Effective collaboration is not merely about increased activity but increased impact—and the result of effective collaboration should not simply be increased morale trust and communication between teammates but also tangible increases to your business’ bottom line and ability to innovate. If your business is struggling to get rid of some of these causes of ineffective and inefficient collaboration here are some techniques you can use: 1: Regularly audit your team's collaborative process Conduct regular audits to evaluate your team’s collaborative efforts. You can do this formally as a part of a sprint or project retrospective or informally as often as you need to. A

Hi there I'm wondering whether it is possible to use a set of lucid cards and sort them into both a dynamic matrix and a timeline and keep the original lucid cards as the host cards i.e. feed the data from the same lucid cards? When I sort cards into a dynamic matrix and lasso select the cards within the matrix to create a timeline it seems I am duplicating the cards. Any changes made to the cards in the timeline does not update the same card in the dynamic matrix and vice versa. Is there a way of linking the cards so there are the host cards which you can link documents to etc add tags change status description which would update them in a dynamic matrix and the timeline?This would be a useful feature for project management tracking as it valuable to see the timeline in one viewpoint and have another viewpoint of the same projects/cards in a dynamic matrix filtering on tags assignees and status. It seems that you can't add external links to the the cards in the timel

How do I add the Founder of the organization? Everyone is already on the chart but I must put the founder at the top. How do I do that?

what are the major differences and game changes between using Lucid Spark and Lucid Chart? I see you can pol and you can create gant charts but what else is the big game changer here I want to learn how to use these the way they are intended can anyone share use cases? 

Can I tag a label to an object like a rectangle so the label can move with the rectangle? Thanks Vincent

Looking to update enhance the current processmap. Is there a way to add a feature or template available for a complex process flow? Ex: I would like to add a + sign to expand sub processes.