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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

5813 Topics
Micah
MicahLucid community team
posted in Product Questions
How can I maintain up-to-date documentation with Lucidscale?

Creating and maintaining accurate documentation provides huge benefits but it can also take a lot of time and opens you up to human error if you have to build the documentation manually. Instead here’s how you can use Lucidscale to quickly capture your cloud environment exactly as it is today and update that model anytime. Import your cloud architecture to the Data Hub. Navigate to the left-side panel in the Lucid homepage and select “Import Data'' to pull in cloud provider metadata and get an accurate picture of your current state. More information on importing data can be found here. Create a new model in Lucidscale from the imported data. Select +New Hover your cursor over Lucidscale Select AWS Azure or GCP Select an existing data source or add a new data source by clicking + Import (Account Subscription Project) Complete the prompted steps to import your infrastructure data and render your resources in a Lucidscale Model 3. Manage your views. You can use the existing v

0
Micah
2 years ago
Micah
MicahLucid community team
posted in Product Questions
How can Lucidscale help cloud consultants model cloud architecture?

Quickly visualizing your client’s existing architecture is the easiest way to get up to speed and start delivering value as a consultant. You can use Lucidscale to auto-generate an accurate dynamic model of your client’s current cloud architecture in just minutes. Import your architecture into the Lucidscale Data Hub: Navigate to the left-side panel in Lucidscale and select “Import Data'' to pull in cloud provider metadata and get an accurate picture of your client’s current state. Lucidscale works with AWS Azure and GCP. For more detailed instructions check out our Help Center on importing data. Create a new model in Lucidscale: Auto-generate a model from your client’s imported data. Select +New Hover your cursor over Lucidscale Select AWS Azure or GCP Select an existing data source or add a new data source by clicking + Import (Account Subscription Project) Complete the prompted steps to import your infrastructure data and render your resources in a Lucidscale Model Create c

0
Micah
2 years ago
Krista G
Krista G
posted in Product Questions
Adding a user - no email received

I added a new user but that new user never received an email so he couldn't login...  I don't see an article to help troubleshoot this scenario.

1
Shanna H
2 years ago
Markus S101
Markus S101
posted in Product Questions
Copy and Paste Lucidchart to other Programs

I draw charts select parts of them and copy&past them into google slides. This is a very typical convenient workflow for me. I have three problems however: - the bitmap "images" created in this process don't have a transparent background - there is a large border on these "images" its not flush with the selected diagram objects - there might be non selected diagram objects on the boarder of these "images" Managing smaller individual diagrams using google slides integration or other export/import features are too cumbersome to be productive. Ideally copy&past would not use bitmap images. But I guess this is technically extremely challenging and other solutions have similar limitations.

1
Coumba D
2 years ago
Brian L
Brian L
posted in Product Questions
why can i not delete a template?

title speaks for itself.  why is there no easy way to delete a template?  all of your responses in the help section talk around the issue.  how do i delete a template?  if it's not possible to delete a template why not?  frustrating i have to do research on this subject.

14
Micah
2 years ago
Adam S102
Adam S102
posted in Product Questions
Have boxes automatically move

So i have affinity diagram that i want to use in a meeting to priortize a bunch of items. How can I do it so that if I move a box up or down it wont go over top of it and will the rest of the boxes down?    So say I pull the top one down it would automatically move the other box up?    

3
Phillip W
2 years ago
Gopi
Gopi
asked in Product Questions
Export ERD / PDM to csv or json

I have my PostgreSQL database this is the OLTP application. For decision support I want to use a graph database Neo4J. How can I export my existing PDM from Lucidchart to a CSV or to JSON format? I don't want to use 2 different ER tools. Either is there is a direct integration or the PDM can be extracted in the form of a report in CSV format should be helpful.

3
Eric R
2 years ago
Kurt M
Kurt M
asked in Product Questions
Update employee image URL on Lucid org chart

I created an org chart based on an excel spreadsheet including images. This worked fine and I was able to organize it and adjust the shape sizes etc to my liking. I now need to update the org chart with a new person and a person that is leaving. I started to just replace the data in lucidchart but can't edit the image URL (the rest of the fields are editable). I tried to update the excel spreadsheet and replace the data but this is an enterprise feature. How do I update the image URL?   Thanks!

3
Eric R
2 years ago
Henry
Henry
posted in Product Questions
Import Visio Swimlane Chart

Imported Vison Swimlane chart selected convert to Lucid objects and I get a regular chart no Swimlane options in Lucid.  Is there  away to import a Visio swimlane chart and convert it to a Lucid Swimlane Chart? I really don't want to re-create all the swimlane charts?

1
Eric R
2 years ago
Spencer C101
Spencer C101
posted in Product Questions
Thumbnail Generated Hyperlinks | Published URL Doesn't Work

I made a quick video about my experience here. When generating a thumbnail of a hyperlink it seems that the published version of that link no longer works. If you are logged in to a Lucid account then there seems to be no problem but just a generated URL doesn't work. Regular hyperlinks that are connected to basic objects seem to work just fine. Anyone have any ideas? Thanks!

4
Spencer C101
2 years ago
aim m
aim m
posted in Product Questions
Cannot adjust the rows and columns

I cannot add or remove rows/columns. I've read the How-To in the Lucid Help page but I cannot even find the advanced shape bar. https://lucidchart.zendesk.com/hc/en-us/articles/207299926-Tables#add-remove-resize

4
Micah
2 years ago
Mladena K
Mladena K
posted in Product Questions
Importing Interactive Org Chart from Lucidchart to Confluence

Hello We are trying to import an Org Chart developed in Lucidchart to our Confluence page. The Org Chart in Lucidchart has drop down menus that can be expanded or contracted to show direct reports at each level. When we imported the chart to Confluence those interactive drop downs do not show up. Are we able to use the interactive capability from the Lucidchart Org Chart in Confluence or is this currently a limitation and the import just shows the diagram as a picture in Confluence? We were unable to find the answer on any posts. Thank you. 

1
Leianne C
2 years ago
colleen.louw
colleen.louw
posted in Admin Questions
Restore documents to reactivated user

Is there a simple way to restore documents to a user who was inactivated and then reactivated? It's unclear who her documents were transferred to. Thanks

1
Sylvia X
2 years ago
linghan.song
linghan.song
posted in Product Questions
Create single page URL

Somehow LUCID only allows me to either generate "full doc URL" or "one page PDF" but not "one page URL" If I create multiple tabs and only want to get weblink to the one specific tab how can I do that?    Thank you!

5
Micah
2 years ago
David S103
David S103
posted in Product Questions
Specific Manager Org Chart

My employee population is  4000+ records. I wish to create a PDF for a specific manager and the organisation structure that sits under them. Is there an easy way to do this?

1
Shanna H
2 years ago
Michael H102
Michael H102
posted in Product Questions
Org chart - apply design and custom fields to all pages

Hi i have created a template for a org chart. Now I want to create for each team 1 single chart. But during the import process Lucidchart is creating accordingly new pages for each team but with the standard formatting. How can I transfer all settings (fields + design to all pages/org charts)?

1
Colton E
2 years ago
Helen
Helen
posted in Product Questions
Text is deleted or hidden

I have opened my lucidchart flowchart to find out that all the text is removed or hidden. I cannot see access or make any alterations. However in the menu I can see that text is there. It could not be taking so much time to load as it has been an hour. What should I do? How can I fix this? Can you help me please?

3
Micah
2 years ago
abrockau
abrockau
asked in Product Questions
Add New Participants to Ongoing Voting Session in Lucidspark

Hi I am looking for a solution to the following: I have set up and started a voting session when 5 participants were online on the board. However there are a few people who could not make the meeting but still should cast their votes. When they enter the board now they do not get the option to vote if they hover over the respective sticky notes ... how do I enable voting for "latecomers" without having to restart the voting session (and loosing the already cast votes)? Thank you and best regards Andreas

5
Flavia D
2 years ago
athraa q
athraa q
posted in Product Questions
DOCUMENT AND WORKFLOW MANAGEMENT

  Define the components ofBusiness Process Management (BPM). (5 marks ) (1 mark for each component).   In which part of business process life cycle the develop As-Is (2 Marks)  

1
Ashley C
2 years ago
john.castano
john.castano
posted in Product Questions
Diagram removed from account not deleted

I was working on a new diagram 5~6 weeks ago did not revisited 3 weeks ago and now it is removed/gone from my LucidChart workspace. Can it be recovered?

3
Emma D
2 years ago
Alexandru P
Alexandru P
posted in Product Questions
what happened to ADD COMMENT

when i bought the subscription i could add comments on my charts.  Now it tells me i have to upgrade the plan so i can access a feature which was available when i purchased the current plan?  What the hell..

3
Abby S
2 years ago
Shanna H
Shanna HLucid support team
posted in Product Questions
Use actions to add interactivity to your diagrams

Actions allow you to add interactivity to your diagrams by turning any shape on your canvas into a button. For this example we’ll start with a company fact sheet that contains an outline for a brief visual summary of a company:While this sheet provides valuable information it may fall a little flat if your users cannot select different parts of the diagram to further explore or learn about your company.Actions allow you to go the extra mile to allow for interaction with your diagram. A few examples of actions that could be added to this particular sheet are:Instead of a simple text box with your company’s social media handles add an action with an external link that sends them directly to your pages. To highlight the global commitment you can add a page to your document on which you go into additional detail. Then add an action to the globe shape on your diagram that opens to that page.You can add additional details about your mission statement to a layer and then add an action that ca

0
Shanna H
2 years ago
Olivier D
Olivier D
posted in Product Questions
Unable to add form in a document

I have a document I share with team member. At some point I use the trial option on the premium membership. I than did import a visio document in lucid chart and copy/paste those in our team document. I have cancel the premium subscription now I'm unable to add any form in the document without being prompt to get a premium subscription. I can edit de text and move the form that are already there. My team member are able to add form in the same document. Can someone clarify what is going on and why my colleage can add form but I can't without being pop up to get premium?

1
Micah
2 years ago
mmackay
mmackay
asked in Product Questions
Shapes in Lucidchart document have check mark icons in top right corner

I have this weird scenario that I get green check marks in the top right of shapes when I drop them into the diagram.    If I start a new diagram I do not have it If I cut and paste the existing diagram into a new blank one the old images have the check new ones I add do not If in the new diagram I do a change shape the new shape still has the check the original document also has images that are normal.  If I do a change shape on that the new shape is normal. Thanks Mike  

5
Micah
2 years ago
Carey G
Carey G
posted in Product Questions
Line Jump Option Not Available

The line jump option is greyed out no matter what I do or select.

1
Phillip W
2 years ago
Lucid Software Inc. Supplemental Community Terms