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Lucidchart Confluence plugin doesn't work

  • March 6, 2024
  • 6 replies
  • 325 views
E
Forum|alt.badge.img+1

Hello, our users complains about impossibility to insert LucidChart diagrams into Confluence articles, which was confirmed 

Please see the screencast (it is picture instead of Lucid chart object)
 

Our Confluence server version is 8.5.6 

Best answer by Micah

Hi @evgeniy.lepilin, thanks for confirming. Can you please access Confluence within an incognito/private window and confirm if you still experience the issue there? This will help us understand more about what’s happening. Additionally, if you can reproduce it, can you share a screenshot of the Javascript console when the issue occurs? You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).

Comments

Micah
Forum|alt.badge.img+20
  • Micah
  • Lucid community team
  • 2412 replies
  • March 6, 2024

Hi @evgeniy.lepilin, thanks for this post! To clarify, can you please let me know if you’re able to hover over this image and access the macro’s properties menu? Or is it simply behaving as any other static image? 

E
Forum|alt.badge.img+1

Hi Micah!

Hi @evgeniy.lepilin, thanks for this post! To clarify, can you please let me know if you’re able to hover over this image and access the macro’s properties menu? Or is it simply behaving as any other static image? 

It is static image, user pasted screenshot instead of object

Micah
Forum|alt.badge.img+20
  • Micah
  • Lucid community team
  • 2412 replies
  • Answer
  • March 7, 2024

Hi @evgeniy.lepilin, thanks for confirming. Can you please access Confluence within an incognito/private window and confirm if you still experience the issue there? This will help us understand more about what’s happening. Additionally, if you can reproduce it, can you share a screenshot of the Javascript console when the issue occurs? You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).

Micah
Forum|alt.badge.img+20
  • Micah
  • Lucid community team
  • 2412 replies
  • March 7, 2024

@evgeniy.lepilin One more tip! Would you mind enabling 3rd party cookies and then trying again? Please take a look at this article for information on how to do this.

E
Forum|alt.badge.img+1

Hi Micah, issue does persist in incognito window. 3rd party cookies are turned on as well:
 

 

Also I attached console errors on the page

Unrecognized Content-Security-Policy directive 'no'.
batch.js?bvLanguageLicense=false&cefp_collab_enabled=false&cefp_ed_perm=false&cefp_is_admin=true&com.appanvil.aura.license=true&gatekeeper-ui-v2=true&healthcheck-resources=true&hostenabled=true&locale=en-GB&tc-license-setup=true&user-logged-in=true:3480 Uncaught TypeError: Cannot read properties of undefined (reading 'macroName')
    at a.previewOnload (batch.js?bvLanguageLicense=false&cefp_collab_enabled=false&cefp_ed_perm=false&cefp_is_admin=true&com.appanvil.aura.license=true&gatekeeper-ui-v2=true&healthcheck-resources=true&hostenabled=true&locale=en-GB&tc-license-setup=true&user-logged-in=true:3480:407)
    at window.onload (editpage.action:3:44)
a.previewOnload @ batch.js?bvLanguageLicense=false&cefp_collab_enabled=false&cefp_ed_perm=false&cefp_is_admin=true&com.appanvil.aura.license=true&gatekeeper-ui-v2=true&healthcheck-resources=true&hostenabled=true&locale=en-GB&tc-license-setup=true&user-logged-in=true:3480
window.onload @ editpage.action:3
load (async)
(anonymous) @ editpage.action:2
batch.js?locale=en-GB:2132 Failed to run init function: Cannot read properties of undefined (reading 'trim') ƒ (){function x(){if(!(0<$("head\x3e#eh-style").length)){var a=$("#main .easy-heading-free:eq(0)").find("\x3estyle").html();$("head").append('\x3cstyle id\x3d"eh-style" type\x3d"text/css"\x3e'+a+"\x3c/… TypeError: Cannot read properties of undefined (reading 'trim')
    at y (batch.js?locale=en-GB:3819:372)
    at batch.js?locale=en-GB:3832:309
    at batch.js?locale=en-GB:3833:46
    at batch.js?locale=en-GB:2282:1474 TypeError: Cannot read properties of undefined (reading 'trim')
    at y (https://confluence.exness.io/s/cbc6fe896f8c191985a4d14c9c865f3a-CDN/-dor1uv/9012/1phy4ty/c78f27a59104d504aac8cf854c34ae1f/_/download/contextbatch/js/preview,-_super/batch.js?locale=en-GB:3819:372)
    at https://confluence.exness.io/s/cbc6fe896f8c191985a4d14c9c865f3a-CDN/-dor1uv/9012/1phy4ty/c78f27a59104d504aac8cf854c34ae1f/_/download/contextbatch/js/preview,-_super/batch.js?locale=en-GB:3832:309
    at https://confluence.exness.io/s/cbc6fe896f8c191985a4d14c9c865f3a-CDN/-dor1uv/9012/1phy4ty/c78f27a59104d504aac8cf854c34ae1f/_/download/contextbatch/js/preview,-_super/batch.js?locale=en-GB:3833:46
    at https://confluence.exness.io/s/299e60e3bcb2e4c0398f713175153a13-CDN/-dor1uv/9012/1phy4ty/00ea7ff22e0f630c336ac419602094a0/_/download/contextbatch/js/_super,-com.atlassian.plugins.atlassian-plugins-webresource-rest:data-collector-perf-observer/batch.js?locale=en-GB:2282:1474
(anonymous) @ batch.js?locale=en-GB:2132
(anonymous) @ batch.js?locale=en-GB:2282
setTimeout (async)
(anonymous) @ batch.js?locale=en-GB:2282
(anonymous) @ batch.js?locale=en-GB:131
i @ batch.js?locale=en-GB:131
fireWith @ batch.js?locale=en-GB:131
ready @ batch.js?locale=en-GB:131
H @ batch.js?locale=en-GB:131
84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:103 


       GET https://lucid.app/js/docslistpreload 500 (Internal Server Error)
p @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:103
scheduleTask @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:23
scheduleTask @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:23
scheduleMacroTask @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:23
scheduleMacroTaskWithCurrentZone @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:30
(anonymous) @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:103
o.<computed> @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:30
(anonymous) @ d0078c25bafd24944591506a11ec177d38acb16534456e990ecdd28946f3fc.js.br:4352
P @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:37
gM @ d0078c25bafd24944591506a11ec177d38acb16534456e990ecdd28946f3fc.js.br:4350
dCaLc @ d0078c25bafd24944591506a11ec177d38acb16534456e990ecdd28946f3fc.js.br:4275
dC$Kc @ d0078c25bafd24944591506a11ec177d38acb16534456e990ecdd28946f3fc.js.br:4271
dCbLc @ d0078c25bafd24944591506a11ec177d38acb16534456e990ecdd28946f3fc.js.br:4271
enqueue @ d0078c25bafd24944591506a11ec177d38acb16534456e990ecdd28946f3fc.js.br:4278
(anonymous) @ d0078c25bafd24944591506a11ec177d38acb16534456e990ecdd28946f3fc.js.br:4279
P @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:37
execute @ d0078c25bafd24944591506a11ec177d38acb16534456e990ecdd28946f3fc.js.br:4279
dC7Qc @ d0078c25bafd24944591506a11ec177d38acb16534456e990ecdd28946f3fc.js.br:4486
dC9Qc @ d0078c25bafd24944591506a11ec177d38acb16534456e990ecdd28946f3fc.js.br:4488
dCWjc @ d0078c25bafd24944591506a11ec177d38acb16534456e990ecdd28946f3fc.js.br:3433
dCVjc @ d0078c25bafd24944591506a11ec177d38acb16534456e990ecdd28946f3fc.js.br:3431
dC2jc @ d0078c25bafd24944591506a11ec177d38acb16534456e990ecdd28946f3fc.js.br:3435
get @ d0078c25bafd24944591506a11ec177d38acb16534456e990ecdd28946f3fc.js.br:3444
TLb @ d0078c25bafd24944591506a11ec177d38acb16534456e990ecdd28946f3fc.js.br:3442
dCWjc @ d0078c25bafd24944591506a11ec177d38acb16534456e990ecdd28946f3fc.js.br:3433
dCVjc @ d0078c25bafd24944591506a11ec177d38acb16534456e990ecdd28946f3fc.js.br:3431
dC2jc @ d0078c25bafd24944591506a11ec177d38acb16534456e990ecdd28946f3fc.js.br:3435
get @ d0078c25bafd24944591506a11ec177d38acb16534456e990ecdd28946f3fc.js.br:3444
TLb @ d0078c25bafd24944591506a11ec177d38acb16534456e990ecdd28946f3fc.js.br:3442
dCWjc @ d0078c25bafd24944591506a11ec177d38acb16534456e990ecdd28946f3fc.js.br:3433
dCVjc @ d0078c25bafd24944591506a11ec177d38acb16534456e990ecdd28946f3fc.js.br:3431
dC2jc @ d0078c25bafd24944591506a11ec177d38acb16534456e990ecdd28946f3fc.js.br:3435
get @ d0078c25bafd24944591506a11ec177d38acb16534456e990ecdd28946f3fc.js.br:3444
TLb @ d0078c25bafd24944591506a11ec177d38acb16534456e990ecdd28946f3fc.js.br:3442
get @ d0078c25bafd24944591506a11ec177d38acb16534456e990ecdd28946f3fc.js.br:3443
(anonymous) @ d0078c25bafd24944591506a11ec177d38acb16534456e990ecdd28946f3fc.js.br:16991
initialize @ external?callback=pmt&editbuttoncallback=close&name=confluenceserver&version=1.27.0&oauth_nonce=3225035824&oauth_signature=pw4YyX4cvvUgOEDN2spDAiBOqLE%3D&oauth_token=f95950f3ad9ec0033930bfb7182915d90b16fb53&oauth_consumer_key=2c9ff05f-2fd1-4fda-91ca-f074c5be92cf&oauth_timestamp=1710417855&oauth_signature_method=HMAC-SHA1&oauth_version=1.0:423
(anonymous) @ external?callback=pmt&editbuttoncallback=close&name=confluenceserver&version=1.27.0&oauth_nonce=3225035824&oauth_signature=pw4YyX4cvvUgOEDN2spDAiBOqLE%3D&oauth_token=f95950f3ad9ec0033930bfb7182915d90b16fb53&oauth_consumer_key=2c9ff05f-2fd1-4fda-91ca-f074c5be92cf&oauth_timestamp=1710417855&oauth_signature_method=HMAC-SHA1&oauth_version=1.0:20
(anonymous) @ external?callback=pmt&editbuttoncallback=close&name=confluenceserver&version=1.27.0&oauth_nonce=3225035824&oauth_signature=pw4YyX4cvvUgOEDN2spDAiBOqLE%3D&oauth_token=f95950f3ad9ec0033930bfb7182915d90b16fb53&oauth_consumer_key=2c9ff05f-2fd1-4fda-91ca-f074c5be92cf&oauth_timestamp=1710417855&oauth_signature_method=HMAC-SHA1&oauth_version=1.0:14
P @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:37
t_a @ external?callback=pmt&editbuttoncallback=close&name=confluenceserver&version=1.27.0&oauth_nonce=3225035824&oauth_signature=pw4YyX4cvvUgOEDN2spDAiBOqLE%3D&oauth_token=f95950f3ad9ec0033930bfb7182915d90b16fb53&oauth_consumer_key=2c9ff05f-2fd1-4fda-91ca-f074c5be92cf&oauth_timestamp=1710417855&oauth_signature_method=HMAC-SHA1&oauth_version=1.0:14
j @ external?callback=pmt&editbuttoncallback=close&name=confluenceserver&version=1.27.0&oauth_nonce=3225035824&oauth_signature=pw4YyX4cvvUgOEDN2spDAiBOqLE%3D&oauth_token=f95950f3ad9ec0033930bfb7182915d90b16fb53&oauth_consumer_key=2c9ff05f-2fd1-4fda-91ca-f074c5be92cf&oauth_timestamp=1710417855&oauth_signature_method=HMAC-SHA1&oauth_version=1.0:20
window.logAppInitErrors @ external?callback=pmt&editbuttoncallback=close&name=confluenceserver&version=1.27.0&oauth_nonce=3225035824&oauth_signature=pw4YyX4cvvUgOEDN2spDAiBOqLE%3D&oauth_token=f95950f3ad9ec0033930bfb7182915d90b16fb53&oauth_consumer_key=2c9ff05f-2fd1-4fda-91ca-f074c5be92cf&oauth_timestamp=1710417855&oauth_signature_method=HMAC-SHA1&oauth_version=1.0:32
(anonymous) @ external?callback=pmt&editbuttoncallback=close&name=confluenceserver&version=1.27.0&oauth_nonce=3225035824&oauth_signature=pw4YyX4cvvUgOEDN2spDAiBOqLE%3D&oauth_token=f95950f3ad9ec0033930bfb7182915d90b16fb53&oauth_consumer_key=2c9ff05f-2fd1-4fda-91ca-f074c5be92cf&oauth_timestamp=1710417855&oauth_signature_method=HMAC-SHA1&oauth_version=1.0:439
e @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:105
t @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:105
t @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:82
invokeTask @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:23
runTask @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:23
invokeTask @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:23
invoke @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:23
n.args.<computed> @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:82
setTimeout (async)
i @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:82
scheduleTask @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:23
scheduleTask @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:23
scheduleMacroTask @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:23
scheduleMacroTaskWithCurrentZone @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:30
(anonymous) @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:82
o.<computed> @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:30
(anonymous) @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:105
c @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:105
fireWith @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:105
fire @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:105
c @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:105
fireWith @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:105
ready @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:105
B @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:105
invokeTask @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:23
runTask @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:23
invokeTask @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:23
l @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:53
u @ 84303297a7e3766ffa0c4d31b4688b98ed42e1363c91f6590a28ba8653ec8b.js.br:53
macroThumb:1 


       GET https://confluence.exness.io/plugins/servlet/lucidchart/macroThumb?lcId=324c515c-8a35-413a-94c9-c92065a5fc24&pageId=243044138&baseName=Copy%20of%20[prp]%20Partner%20commission%20Reject%20flow&pagestoDisplay=null&cacheBuster=42b53dc8-c9c3-4029-b563-ca1328b20393 400 (Bad Request)

 

Micah
Forum|alt.badge.img+20
  • Micah
  • Lucid community team
  • 2412 replies
  • March 14, 2024

Hi @evgeniy.lepilin, thanks for getting back to me. Can you confirm that you have published the change to your Confluence page after inserting the diagram? The diagram will appear as an image within the editor interface, but should have the typical frame around it after saving.  

 

Additionally, can you confirm this is happening regardless of:

  • the diagram you are inserting
  • the Confluence page you’re inserting the diagram into
  • where within the page you’re inserting the diagram

 


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