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Question

Export user list as an admin on a team subscription

  • March 12, 2024
  • 3 replies
  • 194 views

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Hello,

I need to check the existing licenses in my team, but your product does not have User Export, nor is it allowed to copy even the names of the users, why do we suffer for such a simple feature despite paying a license fee.

Good work.

Comments

Abigail M
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  • Lucid support team
  • March 12, 2024

Hello, thanks for posting in the community!

The admins on your account should be able to export a list of users and their licenses through the Lucid Admin Panel. Navigate to the Admin Panel, then select Users > Actions > Export View (CSV). 

Hope this helps!


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  • Author
  • March 14, 2024

Hello, thanks for posting in the community!

The admins on your account should be able to export a list of users and their licenses through the Lucid Admin Panel. Navigate to the Admin Panel, then select Users > Actions > Export View (CSV). 

Hope this helps!

Hello,

As seen in the screenshot, there is no such option.

 

 


Abigail M
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  • Lucid support team
  • March 19, 2024

Hi, it looks like you’re on a Team subscription. Our user export tools are restricted to Enterprise accounts. I’ve moved your inquiry to a support ticket for further assistance, you should receive a response shortly!