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Mar 12, 2024 10:54 AM UTC
Question

Export user list as an admin on a team subscription

Hello,

I need to check the existing licenses in my team, but your product does not have User Export, nor is it allowed to copy even the names of the users, why do we suffer for such a simple feature despite paying a license fee.

Good work.

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Abigail M
Lucid support team
Mar 12, 2024 4:56 PM UTC

Hello, thanks for posting in the community!

The admins on your account should be able to export a list of users and their licenses through the Lucid Admin Panel. Navigate to the Admin Panel, then select Users > Actions > Export View (CSV). 

Hope this helps!

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infosecAuthor
Mar 14, 2024 1:08 PM UTC

Hello, thanks for posting in the community!

The admins on your account should be able to export a list of users and their licenses through the Lucid Admin Panel. Navigate to the Admin Panel, then select Users > Actions > Export View (CSV). 

Hope this helps!

Hello,

As seen in the screenshot, there is no such option.

 

 

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Abigail M
Lucid support team
Mar 19, 2024 8:57 PM UTC

Hi, it looks like you’re on a Team subscription. Our user export tools are restricted to Enterprise accounts. I’ve moved your inquiry to a support ticket for further assistance, you should receive a response shortly!

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