Skip to main content

Learning Campus

+ Create a topic

Home
Community
Peer Support

Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6115 Topics

asked in Admin Questions

Does anyone know where (geographically) Lucid data is hosted?

HiI am looking to persuade those in my company to start using Lucidchart. The one piece of information that I now need is where data that is uploaded will reside geographically. In other words where is the data in Lucidchart hosted. For a number of different reasons our clients outside of the U.S. will not allow their data to be hosted in the U.S. itself hence my question. Many thanks.

posted in Product Questions

How to group same positions together

How to group the same positions together with a position count in an org chart rather than showing each position individually.    

asked in Product Questions

Change Shape is greyed out in Lucidscale model

I used to have the Change Shape as an option and now it is greyed out. Why has this changed?

posted in Product Questions

Org chart: easier way to navigate (navigation mode)

Hi community Is there a way to put the org charts into a 'view only mode' so that you can easily navigate? Currently it is cumbersome to wait for the ^ symbol in the squares to show up and then click to open all hierarchies below. If I may suggest it would be great to have a 'view mode' which only shows the ^ to show the next level of hierarchy and closeby ^^ to show all levels below. This way you could easily stay within Lucid and show a full org chart in real-time.   Let me know if you have any suggestions.

asked in Product Questions

Can you import from Balsamiq Markups to Lucid?

If I had a user who uses Balsamiq Markups 3 can they import their projects and have them still be editable?

alain_cheong_External

asked in Product Questions

Lucid Smart Containers Error: Cannot find reference totalitems

Hello I created a new document using the template "Kanban board with dashboard example". I updated my dataset and all was good. Saved the file. I reopened a few hours later. One of the property of the container has an error. Under Total items it displays the value  #ERROR! .The error says "Cannot find reference totalitems"  !  So far the workaround I found was to click on Apply to all Shapes. The Total items now shows the right value. By clicking again on Apply to all Shapes it does not break it. Unfortunately closing the document and reopening it brings the same error back again ! Thanks in advance. Alain  

posted in Product Questions

Spell check is turned on but not working

My spell check is "Always on" but is not working within a table. I'm having to copy my text back and forth from MS Word in order to perform a confident spell check

posted in Product Questions

I want to convert Lucidchart URL to our sub URL REsimpli.How to do that?  

posted in Product Questions

convert lucidchart into slides & pdf

i have a flow chart that was shared to me created on Lucid Chart. I need to convert into a PDF and slide show and print. my first attempts i have the entire board on a single page for printing or in a PDF. The slide show option is intersting too. have not figured that out yet. Maybe each board needs to be in a frame? I'm reading the help & training. If anyone can push me up the learning curve I would be grateful.  In the  PDF option  it is parsing text on each page and give me 40 pages instead of 10 .   I'm not sure these each document on the board is in a frame ?   could that be the problem.    i tried print and  I get the entire board the size of a postage stamp on a single sheet.   if i  try to convert to PDF i get 40 pages.     Can i easily convert to slides?  It seemed if I drug the  text block into a slide template it would be gone from the board.  .  i'm sure this is totally

asked in Product Questions

Do lose access to documents or editing ability after Lucidchart free trial ends?

Hi guys. I have a  7 day Lucidchart free trial membership and if it were to expire would I lose all of my data? I made a mindmap with a lot of shapes and boxes which requires a membership if you wanted to exceed more than the limit. Would all of that progress be gone or will it still be saved? Please this is really urgent as my professor gave me this website to do my work with for my assignment. 

posted in Product Questions

Redeeming rewards

When redeeming a reward and the right side bar keep spinning when i refresh after a few minutes i see that the coins have been taken but the email doesn't come through i did send the message to admin but is there something else should i have waiting a while before refreshing the page? 

posted in Product Questions

Change "Team name" Row in Gantt Chart

Thanks for the help yesterday! New question today - I can't figure out how to change the labels of rows. So instead of Team 1 I want to rename it to something else. Thanks!

posted in Product Questions

Linked data not appearing in a LucidChart Timeline

I have imported a basic 2 columns CSV of 5 rows (that also includes a separate header row) into LucidChart that I want to have represented on a timeline in LucidChart.  Column 1 of the csv includes some sample project names and column 2 includes some sample end-dates for the associated projects.  I've linked the imported CSV data in LucidChart and thus far have tried various LucidChart templates but am unable to have the data loaded from the CSV to appear dynamically in any timeline. As an example I am trying to have the imported data represented in the LucidChart 'Holiday Timeline' with the 5 dates in my CSV's column 2 represented across the horizontal timeline provided in the Holiday Timeline and the associated project names (from Column 1 of the imported CSV) represented anywhere in the timeline aligned to the specific date. Although the CSV data has been imported and linked I can't seem to get any of the data to appear dynamically in the template. How can I get the linked

posted in Product Questions

commands to draw diagram

Hello. I'm new to Lucidchart. Actually I've used it a bit but it was about a year ago. I know that you can create diagrams by the click-and-drag method. But is there a way to create a drawing by sending in commands or specifications -- telling what sort of figure to draw and where to draw it? That is I would want to generate such commands in some other facility and then pass the specifications in to Lucidchart to do the drawing. Is this possible? Thanks --David  

posted in Admin Questions

Presentation Mode for Non Licenced Users

We have an enterprise licence for all our Lucid creators and editors. In addition we have non licenced users who interact and comment on our generated content. By far the nicest way to navigate around diagrams is in presentation mode. Presentation mode removes all distractions from the content and maintains all hyperlinks and inter-document links in place (without a single click). Unfortunately our unlicensed users cannot use presentation mode as it demands a licence. This means that unlicenced users need to crtl-shift-click through a busy diagram with menus rather than a slick diagram. We can publish via pdf - but his is extra steps in the workflow. Recommendations: Unlicenced Users can view in Presentation mode OR a link to Presentation Mode for Diagram can be shared (this should be minimum functionality on an Enterprise licence)

posted in Product Questions

Diagram Key Delete

Cannot delete a line in diagram key using the X on the right. It just continuously clicks the layer on and off. Windows 10 using Chrome. 

Mj ZLucid support team

asked in Product Questions

Jira Cards Import Error in Lucid

Hi I am attempting to import Jira cards on a current board but I'm encountering the following error message: "You don't have access to this Jira instance. Please contact support."  

posted in Product Questions

Does publish URL change if I move a Lucid chart to a shared folder?

I have created a published link to a Lucid chart to allow users in my company who do not have licenses to view the document. I now want to move the document from its current folder ( in my workspace) to a team folder. Will the published link still work? I tried searching but couldn't find an answer Thanks !  Aruna

asked in Product Questions

Line/arrow Alignment is Difficult

Hello My struggle is that I am trying to add a new arrow to an element of my diagram but the new line will not align with with the previous lines. I have found work-around solutions but I'm curious if there is a feature that makes this task easy. Here is an example of the problem I am talking about:The highlighted line is slightly off and no matter how I move it it will not align with the other line. Is there a feature the allows me to adjust the y (or x for that matter) value of the line numerically? Thanks in advance!

posted in Product Questions

Is it possible to create mind maps in Lucidchart?

I would like to be able to hide a group of items by pressing a button like this service.https://www.mindmeister.com/blog/wp-content/uploads/2014/01/MindMeister-9-1320x768.png 

asked in Product Questions

Team space sharing

cani share a team space with a client out of my org and that isnt a team member?

posted in Product Questions

How to move people down a tier on the org chart?

Does anyone know how to do this?  

posted in Product Questions

Import Visio to LucidCharts BETA

Can I import visio files to lucid charts beta and if I can how do you do it?

asked in Product Questions

Work Disappeared

All my work done on a Lucid document is lost. I'm unable to view my work even in the revision history. Is there anyway I can recover?

posted in Product Questions

Descargar facturas

¿Dónde puedo encontrar las facturas de los pagos hechos desde mi cuenta? ¿Puedo descargarlas?

1
...
79
80
81
82
83
84
85
...
245

Page 82 / 245

Have a billing question about a charge, invoice, or subscription? Find help here.

Powered by Gainsight

Lucid Software Inc. Supplemental Community Terms

Create an account in the community

A Lucid account is required to interact with the community. You will be redirected to the Lucid app to create an account.

Login with SSO

Log in with Lucid

or

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in to the community

A Lucid account is required to interact with the community. You will be redirected to the Lucid app to log in.

Login with SSO

Log in with Lucid

or

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Get Started

Contact Sales
Get Support

Products

Lucidspark
Lucidchart
Lucidscale

Solutions

Digital transformation
Cloud migration
New product development
View more

Resources

Customers
Partners
Affiliates
Developers
Security
Help center
Community
Learning Campus

Company

About Us
Mission
Leadership
Newsroom
Careers

Privacy Legal Cookie privacy choices Cookie policy

© 2024 Lucid Software Inc.