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Can't Browse Team Diagrams - Redirects to MyTeams

  • November 18, 2024
  • 3 replies
  • 27 views

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I created the team when I had Google authentication. I had to change to a dedicated user name/password due to a corporate policy change.  Everything else is still accessible.

I can still access the diagrams with a direct link.

However, I can no longer browse the team documents. I can’t create a team space or go the team hub. It immediately redirects back to a listing of My Teams.  

Best answer by Zuzia S

Hi ​@jstevens, thanks for your post! 

Since the issue you are encountering deals directly with your account and requires more details for investigation on our end, I have moved your post to a private ticket to direct it to the appropriate team. 

Cheers!

 

Comments

Zuzia S
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  • Lucid community team
  • Answer
  • November 19, 2024

Hi ​@jstevens, thanks for your post! 

Since the issue you are encountering deals directly with your account and requires more details for investigation on our end, I have moved your post to a private ticket to direct it to the appropriate team. 

Cheers!

 


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  • Author
  • November 20, 2024

So when can I get some action on this?  It is quite annoying and frustrating that I can’t get a listing of the diagrams in the team.

 

I created a new team. It works normally. No redirects.

I would move the docs from the old team to the new team if I could only get to each document. 


Zuzia S
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  • Lucid community team
  • November 21, 2024

Hi ​@jstevens thanks for following up, it looks like one of our colleagues from the Support team has reached out, could you please check your emails and provide the requested information? This will help us to look into the issue you’re experiencing! :) 

Thanks!