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How to find the Document Discovery feature

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I have an enterprise license, and am an admin. There used to be a “Discovery” option where I could download all active LucidCharts and get information about them (like last edit date, owner etc), however I don’t see this option any longer in my account.

Can someone guide me on where I can find this?

thanks,

Sean.karshis@qlik.com

HannahAnswer

Lucid support team

Hi @skarshis !

Thank you for posting in the Lucid Community.

It is important to note that the Document Discovery feature is only available to the Account Owner and Document Admin on an Enterprise Account.

If you hold these roles and are still not seeing this feature, would you mind contacting our Support Team via this form for further investigation?

Thank you!

Lucid Legend Level 10

Lucid Legend Level 10

Hi @skarshis

Can you take a look into this help article to see if it solves your finding.

Lucid admin panel: Compliance settings – Lucid

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

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Huma || Lucid Legend

Hi @Humas1985 , thanks for the reply, but I don’t have the discovery option, despite being on enterprise. Screenshot below.

Do you know how I can work with my documents?

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HannahAnswer

Lucid support team

Hi @skarshis !

Thank you for posting in the Lucid Community.

It is important to note that the Document Discovery feature is only available to the Account Owner and Document Admin on an Enterprise Account.

If you hold these roles and are still not seeing this feature, would you mind contacting our Support Team via this form for further investigation?

Thank you!

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You’re right, I wasn’t “account owner”. We re-set my access, and I now see Document Discovery. Thanks for the help.

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