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Question

My documents will not open

  • November 19, 2024
  • 1 reply
  • 16 views

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URGENT QUESTION: I am trying to open any document on my account and it will not open. The intro screen always gets stuck right where the below picture shows. I need to modify these documents for our proposals. Please help!

 

Comments

Sylvia X
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  • Lucid support team
  • November 20, 2024

Hi ​@aebaugh, thanks for posting in the Lucid Community! Could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)?

Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post (in English).

 

I appreciate your help and patience!