Hi ​@avo 

Would you like to take a look into Limited-access users feature for your need - to learn more - Limited-access users on an Enterprise account – Lucid

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

Hi ​@avo!

Thank you for posting in the Lucid Community! 

Here is some helpful documentation on our Sharing settings for Admins in Lucid. I would first ensure that the settings included in the screenshots below are selected within your Admin Panel. If these are selected, and you are still having issues sharing your Lucid documents, would you mind providing some context as to how you are sharing your documents so I can look further into this issue for you? 

Thank you! 

Thanks for the response. I’m able to share my document but the receipient receives a message stating that her domain is blocked by another organization. Under security, the domain is controlled by my domain and I need a way to grant users outside of my domain access.

Hi ​@avo !

Thank you for following up. Would you mind providing context to how you are sharing this document? It is also possible that the User’s organization has a restriction on sharing. 

In order for our team to best look into what may be causing these errors for you, would you mind filling out this form? This will allow our team to look into your Account settings to help identify the block here. 

Thank you!