Peer Support

When using the business org chart template cannot get the executive secretary function to work as in the documentation. Thanks

I am seeking a "u" shape to make a rainbow-like venn diagram. I don't see the ability to put in other shapes everything has hard lines.   If you could assist.  Thank you C    

Hello I need to change the color of the shape below (looks like a sheriff's badge). No matter what I try I'm unable to change the color. What am I doing wrong? Whenever I click the bucket icon to try and change the color I select the new color but nothing happens. Can anyone help?

Hi I read the Terms but I couldn't find any information regarding the permission to publish a diagram I created. I am writing a master's thesis and I would like to use some of my diagrams in the text. Can I do that? Could you give me link to some document that permits this usage (for academic purposes)? Thanks! Pavla

I need to make my chart 24” x 36” for a school project how would I do this?

I have 3 pages that I need to print out and each flow prints out differently/sizes. I need them to be relatively the same size so I can submit them to my management team for review. Please advise. 

I have just created a flowchart in Lucidchart and realised that it is very long and unwieldy. It would be much better with the swim lanes going vertically rather than horizontally. Is there a way to do this without re-doing the whole diagram?

I am trying to bold individual bullets in a text box.  I do not want to bold everything in the text box. Thanks.  

 Hello - I'm working on an Org Chart and I want to create a master template stamped on each of the pages with a company logo. Some of the pages of my org chart have different scaling to fit on one page but the logo is never on the same page on each of them and I don't know how i could standardize this. I am not able to find anything. Like in powerpoint your solutions for master say it's it is like but isn't. How can I achieve this with a different scale on each page?

We have Team Drives here at my company.  I would love to be able to have diagrams saved to our team drive rather than to my drive.  Is this possible? 

Will I be able to download the  charts in pdf and png formats after the subscription ends?

I'm looking for a query to run in an IBM DB2 DMBS in order to import the ERD.

Hello I need to put together an IT Security program as described by a house analogy. Is it possible to get an editable house image for something like the attached where I can describe the various pieces like the foundation etc. to put together for upper management? Thanks! Jim

Hi I had a co-worker share a document and I can open it just fine but it won't show in my documents. I tried file > Save as but it still didn't save to my documents. How do I save the file into my documents so I can manage it going forward? Thanks for your help. Laura.

Hello I would like assistance in editing my current document. I used a company org chart template which looks very nice however I need it to differentiate the levels more between President EVP SVP VP ect. For example we currently have our President overseeing the EVP SVPs VPs ect. all at the same level which is not completely accurate because the status of their positions is different. Furthermore we would like to place the EVP under the President but branched out to the side under him to show that he is next in command but not showing that everyone else reports to him because they do not. I hope this makes sense but if it doesn't please let me know. Thank you Lulu  

Hi weiß jemand ob man in der iOS App auf dem iPad auch Ebenen ein- und ausschalten kann? In der Web-App geht das ganz prima aber auf dem iPad hab ich die Funktion nicht gefunden.

Hi Support team We have enterprise account with many licenses on Lucid. We have a use case when we need to collaboratively work on one diagram with a couple of people from an external organization. We can't add them and spend licenses to them. We know it's a normal practice when a cloud collaborative app offers limited seats for free use outside of organization. Like: "purchase 100 licenses and get 5 free seats for external collaborators with a bit restricted functionality". Does Lucidchart have anything similar? Regards Aleks

Dear Team   I have created 25 charts in Lucidchart and have taken subscription for one month. Will I be able to edit them after subscription ends? Will I be able to access all of them after subscription ends?

Hello how do we get Barracuda Appliance diagram in Lucidchart? Any help will be appreciated. Thanks

Hi I have an usercontrol which works as a rule maker running on windows applications. We use rule maker for creating scenarios including conditions and actions as it shown below. Now I have to get new structure which should provide my rulewizard's facilities running on web application with angularjs. But I have no idea how to do this because I'm really new on web development. I have searched lucidchart templates and decision flowchart has the features what I want. I hope that when i click the new scenario button on my webpage new page will be open clearly and i can create a new scenario with event handling by using lucidchart template objects. Is it possible or not ? If it is possible how can i advance ? Thanks.

How are shapes different from containers?

I have a team account for a specific project team that is limited to only members of the project.  Whenever anyone from my company (with same domain address -- i.e. @mycompany.com) tries to get into LucidChart for the first time they are apparently offered the opportunity to request joining my team which I can't let them do.  I don't see a way to block this in my admin or team settings. Can I stop people from getting this offer? Thank you.

Hi there I need to allocate ~900 licences to students on my module.  I have a csv file and so can add tehm.   However I would prefer not to trigger an email automatically from the system but prefer for tutors to tell their students when they cover the training material. If I leave the password field blank I can see that an automatic email is generated. if i give everyone a default email will this lead to NO emails to the person? Thank you Graham

Hi Is there a way to link two off-page connectors? In other words when I click on the off-page connector A located on one page 1 page 2 will open up with the corresponding off-page connector A centered on that page. I am currently using the "Link to Page" capability which works great. However I think it will be more slick and easier for the user to see the connection (when there are multiple off-page connectors) if the linked page was centered on the corresponding off-page connector. Thank you in advance! Kind regards Andrei

Hi there I have lost one important document from a folder. It just suddenly disappeared as I was deleting another document from the same folder. I can't find both in the Trash.  It's from a shared folder. Please help.  Thanks.