Peer support

I intend to create a large flow chart. (1) is there a way I can see all   pages at once or (2) is there a way I can create the large chart all on one page and print them as separate pages?

I have two objects that are connected with an arrow. When I try to align the objects the arrow comes out bent. Also I can't select which object is to stay in place. Is there a way to align the objects and keep the arrow straight?

Dear Support Our customers are asking one question about Lucidchart Diagrams OnPrem - Confluence . When using this add-on with Confluence is this add-on connected to the Internet? Our customers have strict security and can not use products connected to the Internet. Thanks & Regaeds Yuasa

I am looking for a container that has a header.  Can you please tell me where can I find this shape?  Thank you. I appreciate your response on this basic question. MC.

Hello I am unable to change the line width (line thickness) on shapes. When I click on the shape in the text area the line width and every option to the right of it is grayed out and I'm unable to make any changes. The only way to combat this that I've found is to use Flowchart shapes instead of Mind Map shapes. This would be fine but I was hoping there would be a way to alter the Mind Map shapes for existing projects I'm working on. I would hate to have to go back and replace those shapes and re-link everything just to have uniform shape thickness.  Any help is appreciated. 

If I create two layers and put some shapes in Layer A and other shapes in Layer B I understand how to put Layer A "behind" Layer B and vice-versa.   But some of my shapes are in Layer X and others are in "Page".  Is there a way to put Layer X *behind* Page?  I can make Layer X invisible or put it in front of Page but I haven't figured out how to put it behind Page.  My goal is to keep 99% of my shapes in "Page" and then use a background layer to create a colorful background.  Obviously this won't work if the background isn't "behind" the shapes. Thanks!

Hi I am working on my first process map and the size looks good on the screen; however when I print it- the shapes are very large and although I selected 8.5 x11.5 inch paper the margins are slightly cut off.   I am not finding a way to adjust the sizes. Thanks very much

Hello! I would like to know how to create a position that shows like the position of "General Office". Thnx

Would it be possible to get shapes that represent what I would think would be enterprise sized(48 port) switches and patch panels? Also the patch panel representations show 40 ports? I would think it would be a 24 ports per 1U and as you expand it would add another 24 ports.

How do I as a manager preserve the work my reports have done if they leave the company and their account is closed?  The option to send a copy to me isn't a good one since I'd have to manage every chart from the team and there's no guarantee I will always be here.  How to create a 'permanent' archive that anyone can find and access? 

In my account settings I'm linked to my work Google Drive account.  However while building a chart I tried to replace/add data from Google Drive and accidentally selected my personal Google Drive account.   Now when ever I try to save or upload data from Sheets it tries to connect to my personal Google Drive account.    I was able to fix this by logging into my personal Google Drive account and going under 'Google Account' settings.   From there I selected Security - Secure Account.  Under Security Checkup there is an option to manage Third-Party Accounts.  I found the Lucidchart access and selected 'Remove Access'.     From there I returned to my Lucidchart and tried to import data again from Google Drive sheets.  This time 'Google Sheets Permissions' window opened in Lucidchart asking me to authenticate the link.  I selected 'Authenticate' - - after which it allowed me to select the Google Drive account I wanted. 

Hi there In some of my org charts I'm needing to have a space before a lower level. For example the Hauora box on the left hand side I need to have in line with the bottom Haumaru box- however the GM is the manager there is no box to go in between them. I'm just needing a longer line. Is there a way to do this?      

Scale is limited to 1:64 ( 1'+3/16" ) cannot get it to save 1:1/4"   The scaling tool allows you to choose the 1":1/4" scale but it always reverts to 1:64 and there is way get the scale to what is wanted.

Hi Is there any way to have a numbered list based only on numbers?   This is LC's default:  1. 2.    a         i         ii         iii.    b.    c. 3.   I want to have something like this:  1. 2.     2.1.             2.1.1             2.1.2             2.1.3     2.2     2.3 3.

HI As Studio Manager in an architectural firm I'm responsible to oversee the general project progress and team assigned to them. I've been playing with various layout and shape etc. and have one template I'm using presently. As the need of information and its representation evolve I wanted to use Donut dynamic shape (one per project) to represent its level of completion and associate (group) a text box containing info like Project manager name team members next deliverables type  % to be reached on what date) All this information is already in an excel sheel linked to my previous template.Since we have like 60-70 active projects I would like to have these sorted either by their project number or date of deliverable. I just can't find any means to do this... Any idea?

So we have 1 available license on our Lucidchart account but for some reason I am unable to add a specific user. The request goes through as normal no error messages. But it still shows that license as available and the user doesn't show up in "Users" or in "Pending."    Any help would be appreciated. Thanks!

When I drag wall over and adjust it it shows 8'10". When I click on said wall the pop up box shows 2.778". Why? I can't get any real life measurements to work because there's different sizes depending on where I click. I also have a problem getting a wall below 1' 2". Every time I make the wall smaller than 1' 2" the wall disappears altogether. 

I am trying to figure out how to link a document to a step in a diagram.  I see lots of posts on importing a diagram into a document and that is the opposite of what I want to do. I have Word documents that are detailed work instructions on how to perform a step in the diagram.  I would like to be able to select the step and get the Word (or Google) doc.

Is there a way to embed a diagram from another tab into a title tab that can then be live updated as you update the actual tab?  For more context I have a title report summary tab with a diagram.  I would like to be able to update the tab with the diagram and have the preview update.  Similar to how you can have a diagram imported into google slides and have it update as you make changes to the chart.  Or is there a way to embed the html from one tab into another?    

lights sliding door symbols smoke-detectors electrical panel Symbols.... Where I can find them???

Hello I would like to export the UML Class Diagrams into a CSV. Do you think that is possible? Thank Lawrence

I do a lot of floor plan markup where I'm repeatedly dropping the same shape may times - like dozens or hundreds of times. It's a drag (literally) to have to drag the shape over and over - ugh.   Is there any way to simply click on a spot and have the last-used shape drop on that spot (on the active layer without selecting anything)? Then I could simply move & click a hundred times rather than position over shape drag to location drop reposition drag drop etc... > It would save an incredible amount of time and would drastically reduce errors resulting from picking the wrong shape.   TIA!

I like Lucid's handling of lines & arrows.  But I happen to have a very long line intentionally by design. But with the only graphic element that indicates direction being at the end point most of the length of the line it frankly looks like a stray line or shape fragment.  How can I put "interim" arrow heads or tails at places along the line?

Hi It is the first time i use Lucidchart. I want to make my own shapes off lighting fixtures so i can make basic  maps for television productions. But is it possible to have a inventory that counts the number of shapes used on that map? greats  Glenn de Clippel

I have a floor plan that takes up a few 11x17" pages.  However when I open the file it is composed of thousands of pages (maybe tens of thousands) and i am only using the 9 in the upper left hand corner.  Is there a way to get rid of these extra pages?  When it open I have to scroll over to the right section (which is actually a little hard sometimes on a laptop and i think it also makes it take longer to load the file. I have attached some images in case my explanation of the issue was not clear.  Thanks in advance for any help!