Peer support

Hi. I imported a spread sheet to generate an org chart. Why can I not manipulate the imported data (like names titles etc.)? Is Lucidchart a "view tool" or a "working tool?" Is there a way to "unlock" the imported data so it can be changed?  

This is driving my insane. I'm trying to pull a wall to the length I need it and it magically wont.  What the heck is going on here?  YouTube video to demonstrate exactly what is happening.  I can drag it out inch by inch perfectly until I almost reach the length I want and that poof stupidity ensues.  I mean this is supposed to be useful for floorplan right? Ideally I want this to scale at the sub-inch level but round inches will work too. Help? https://youtu.be/TAxqQ2WDVeg FYI none of the required Topics make sense so I just chose Lucid Suite.

Hi Is it possible to access UI and What Proxy could be used for that. For example I need to save file open file export file using my Extension API. Best regards.

The issue is the following: I've exported an entity-relationship diagram (ERD) from Lucidchart and imported it into Visio (plan1). The resulting diagram in Visio is not fully editable I can only rename fields; adding or deleting them is not possible. If there is another way to work around without manually recreating the ERD in Visio I would like to know. Thanks

I'm trying to export a diagram that contains Visio stencils.  When viewing the diagram in LucidChart you have to go to view>rendering>use webGL and uncheck it.  If you don't some stencils look cut off.  That's not a big deal but when you export it as anything - a PDF a JPG a PNG a VSDX - it still shows that same visual error in the final export as when you have webGL enabled.  Has anyone been able to get around this?    

Hi There  Is there a way to change the header colour of swimlanes in a multidimensional swimlane? I didn't build this one using vertical and horizontal swimlanes but instead used the pre-existing option of a multidimensional swimlane.    Thanks Jen 

Please come back to me it is so tiring that I can't work for multiple hours on my documents....

I have a custom template that I use for 99% of my diagrams.  When I need to create a new diagram I go to the folder I want the file saved in right click then say "New from Template" This opens up to the "All Templates" tab to the "Popular" section.   I never use any of these.   I then need to click on Lucidchart tab -> Personal -> Select my custom template. This is a clunky workflow to me so I am hoping there is a way to have it automatically go to my personal template folder.   Otherwise can I add my templates to this default "Popular" section and remove the other noise in there?    

I've created Smart Containers from data in a Google Sheet.I then added 2 containers manually But when I refresh my data set the containers I created are removed. Is there a way to keep the manually created containers AND have the data in the other containers refreshed?

I want to embed a chart in confluence. the chart has more pages and we'd like to show page no. 2. however - in confluence it shows automatically the first page. Can we override this default and set another page of the diagram as default?

Dear Lucid Specialists When I try to embed a lucid chart in my google page I see a lot of grey area around my chart. How can make sure that my page visitors do not need to scroll zoom etc and directly just see the chart? If I may be blunt: This grey area is completely useless isn't it? See Screenshot below. Thanks for your help Frank

Hi. My problem is I have downloaded the Lucidchart extension but I can not see it anywhere in my google docs to access it. I can see however that I have downloaded the extension. Which places in the goolge docs are Add ons displayed so you can use it. Also saw a post in the community here and the admin replied and said look at the right hand side toolbar that is where the extension is and should be displayed. However I have not toolbar like that :). Is it possible and necessary to talk with the support live for an issue like that or it can be solved more easily. Have been looking in the community and the FAQ but could not find my solution

Cordial saludo. El guardado automático de Lucidchart no esta funcional constantemente esta el mensaje en la parte superior de: "Intentando guardar..." ya descarte problemas de red y/o conexión y las demás recomendaciones sugeridas en los artículos de ayuda sin embargo persiste el inconveniente. ¿Esta relacionado a la cantidad de documentos que tiene el usuario quizás por sobrepasar la capacidad otorgada? ¿o puede ser un tema relacionado al tipo de cuenta?.

Hi -- In Figma I can set a text element and then re-use the same text multiple times in different mockups. If there's a change to the text altering the text string in one place means it's update in all the mockups. How can I do that in Lucid?

How could you charge yearly when I opted for monthly. I don't want to go with yearly plan.

I have four months of calendars and on top of each month it has forward/backward arrow to toggle to next month.  It automatically puts a white side triangle (looks like "play" button) on top right & left to click to next month/previous month.  Instructions say to shift control or shift windows to make the side triangle proceed to next month or go backwards.  This doesn't work.  I've fiddled with it and I can see you have to have whole calendar selected so that the hand icon is activated on the side triangle.  It still doesn't work.  I either want it to work or get rid of the side triangles but they won't delete.  Can you help? 

Hi Team  Even though I completed all 5 courses I am unable to collect my badge. Please advise. Thank you!

I am unable to add modify legends in a user story map template

What does it mean to modernize a Lucid Chart?

I need to see people's documents that they haven't shared with me is this possible as Admin to be able to do this?

How to see unshared documents as Admin?  I have a few employees who aren't very good at sharing their documents and they have now left the company when i need to retrieve one of their documents I can't.  Is there anyway to do this as an admin?

We have GIS Geodatabase and need to create ERD diagram. Please let us know if any possibilities.

Is it possible to have different plans in the same Lucidchart account? We want licenses for the Team plan and the Enterprise plan under the same account.

I add text and type in the information but when i download into a pdf or ready to print it disappears.  Why do I see it in Lucidchart but not when its downloaded. 

Problem...not found any template in my account