Our organisation recently started using LucidSpark. We've created boards for workshop that are being held fully online/virtual. Participants are invited (shared) to the board as Guests which does not require them to have a license or to log in.
The issue we have been encountering is that the workshop participants are not seeing each other cursors on the board nor is the content being added to the board by other participants appearing in real time. Content just periodically appears on the page then there is a reasonable delay and more content/updates suddenly appear. This makes it very difficult for the facilitator to see what the participants are doing in real time and gauge the level or participation/engagement. If you refresh the web page the updated content appears.
We've looked at all the board settings to ensure that these are not causing the issues. They seem fine e.g. "Show Cursor" seems to be enabled though grey out so not changeable.
We tried using different browsers and being on the same network and on different networks. The issue remains. Lucid website implies that we should be able to see cursors and content updating in real time. Some of us have used Lucid Spark in other organisations and know what the right behavior should be.
We have Team license plan.
Can anyone provide any advise to resolving these issues ?
Thanks
