Peer Support

Hey Lucid users -- if you are having trouble with our Gmail Add-on try out these troubleshooting steps: Would you mind connecting to a different network to rule out any connection issues? Could you also try opening your Gmail account in an incognito window to rule out browser interference? If the issue persists please give us a heads up including following information: A screenshot of the issue. A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).

Hey Lucid Users -- when it comes to Custom Fonts there are a few specific things worth noting:   You can import TTC TTF or OTF files as custom fonts and any other font file type will not be supported. If you have uploaded a custom font into a document it should work for anyone who you share the document with. However if someone makes a copy or another version of the document and do not also have the custom font uploaded into their account the text will no longer appear correctly. This also applies to versions of the document that have been made into templates.  Please try the steps again in a Google Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling your extensions.  If the issue persists please give us a heads up

LucidChart is incredibly laggy lately -- anyone else?

Any valuable use case of chatGPT and Lucid integration (via plugin)? What I get so far is chast simple linear charting. 

Your help in finding a way to split the screen while seeing another section either vertically or horizontally or a zoom screen as you do in visio.

Very simple yet difficult- I have something which i built. For example a lab diagram. All i want is to have square around it. But it is covering the diagram i just did. Why this simple thing is so hard? I couldn't find it..

My LucidChart Confluence Cloud Integration was working seamlessly until a week or so ago... then I was unable to use the Confluence macro /lucid (didn't seem to do anything.). Today I noticed most of the lucidchart objects embedded in my Confluence pages were broken (I'm guessing the auto-update tried to auto-update the diagrams and since the connector was broken it failed...)   I then went to the app configuration in Confluence - it looked okay - but I decided to disconnect and reconnect the connector.  When I disconnected the connector I got an LucidChart error that said Our servers experienced an error. We apologize for the inconvenience. The status of the connector changed to Grant Access.  So I try to Grant Access and I get the same error.

Hello. I want to know if it's possible to create a custom button which when pressed will connect to an external API and retrieve data to display inside another shape. I know Lucid has plugins via node but I'd rather just do it without coding a plugin. Is it possible?

I used to be able to upload image. even last Friday. but since today I cannot attach image any more. keep getting error "Image upload filed. Please try again"

hallo looking for guidance on how to model an enterprise Architecture using Lucid

if I zoom to 20% I can select my whole flow.  But when i export it to either .pdf or .png everything is super tiny.  How do i get a legible export.

Within Lucid chart I have not found any convenient way to move rows within a table. For example:  If I have 20 rows and want to move row 5 to the bottom of the table.  Currently I'm creating the new row at the bottom and then cutting and pasting cell by cell to move the content.  Then removing row 5. I'm able to select all of the cells within row 5 and when I do CTRL-X to cut them that works.  But when I try to paste the content into row 20 all of data is concatenated together to only show up in the first column.    Is there any other way to do this?  If not I recommend an enhancement because I find this a common and very annoying issue.

I have a shared folder that I created and when I left the project I either moved permissions to another person or just removed my permissions by mistake.  My internal help desk team is working with your team to resolve this and it is not getting resolved.  Please let me know how I can work with your support team to resolve this issue

Hello I want to make a schematic diagram for a system I work with.  The schematic lines would be black and white originally and then once I hover over or click on it then it displays a color on the entirety of the path between those two points. If possible I was aiming to export it as a pdf so it can be used in different places.  Thank you. 

In Lucid Chart are you able to make certain layers viewable to only select people so that in the same document  information will only be viewable for those that need to view it? For example the people in the marketing department don't need to see certain information for all the computers in the building so what they have the ability to view would be on one layer. That information would only be available for people in the IT department and they would have the ability to view the whole document. If Lucid Chart does not have a feature like this what software does? Or what would be a work around?

Hi Do we have the Rest API for getting the list of the documents using Oauth2.0 authentication. For now we can use only use OAuth1.0 with this Endpoint: GET https://lucid.app/documents/docs Best ragrds  

What "estimate" means in the creation of a roadmap?  # of days # of people ???

Hi. I imported a spread sheet to generate an org chart. Why can I not manipulate the imported data (like names titles etc.)? Is Lucidchart a "view tool" or a "working tool?" Is there a way to "unlock" the imported data so it can be changed?  

This is driving my insane. I'm trying to pull a wall to the length I need it and it magically wont.  What the heck is going on here?  YouTube video to demonstrate exactly what is happening.  I can drag it out inch by inch perfectly until I almost reach the length I want and that poof stupidity ensues.  I mean this is supposed to be useful for floorplan right? Ideally I want this to scale at the sub-inch level but round inches will work too. Help? https://youtu.be/TAxqQ2WDVeg FYI none of the required Topics make sense so I just chose Lucid Suite.

Hi Is it possible to access UI and What Proxy could be used for that. For example I need to save file open file export file using my Extension API. Best regards.

The issue is the following: I've exported an entity-relationship diagram (ERD) from Lucidchart and imported it into Visio (plan1). The resulting diagram in Visio is not fully editable I can only rename fields; adding or deleting them is not possible. If there is another way to work around without manually recreating the ERD in Visio I would like to know. Thanks

I'm trying to export a diagram that contains Visio stencils.  When viewing the diagram in LucidChart you have to go to view>rendering>use webGL and uncheck it.  If you don't some stencils look cut off.  That's not a big deal but when you export it as anything - a PDF a JPG a PNG a VSDX - it still shows that same visual error in the final export as when you have webGL enabled.  Has anyone been able to get around this?    

Hi There  Is there a way to change the header colour of swimlanes in a multidimensional swimlane? I didn't build this one using vertical and horizontal swimlanes but instead used the pre-existing option of a multidimensional swimlane.    Thanks Jen 

Please come back to me it is so tiring that I can't work for multiple hours on my documents....

I have a custom template that I use for 99% of my diagrams.  When I need to create a new diagram I go to the folder I want the file saved in right click then say "New from Template" This opens up to the "All Templates" tab to the "Popular" section.   I never use any of these.   I then need to click on Lucidchart tab -> Personal -> Select my custom template. This is a clunky workflow to me so I am hoping there is a way to have it automatically go to my personal template folder.   Otherwise can I add my templates to this default "Popular" section and remove the other noise in there?