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April 14, 2024
Solved

Arrows are not getting diplsayed when exporting as VISIOs

Arrows are not getting diplsayed when exporting as VISIOs. Only staights lines are shown. This is an issue.

Amelia W
Amelia WAnswer
Lucid support team
April 15, 2024

Hi @vikas.vbhardwaj, thanks for posting in the Lucid Community! Would you mind attempting to export your file as both a VDX and VSDX file type, to see if the arrows are preserved in either of the file types? If the issue persists, can you please send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.

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Amelia W
Amelia WAnswer
Lucid support team
April 15, 2024

Hi @vikas.vbhardwaj, thanks for posting in the Lucid Community! Would you mind attempting to export your file as both a VDX and VSDX file type, to see if the arrows are preserved in either of the file types? If the issue persists, can you please send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.

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