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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6345 Topics
Liz H102
Liz H102
posted in Product Questions
configurable arrows?

are there configurable arrows meaning can i extend curve one etc? 

60
Addie
Lucid Legend Level 8
Karin V
Karin V
asked in Product Questions
Moving or Copying Layers between pages

Is it possible to copy or move a layer from one page to another? If so could someone talk me through it? I can Duplicate a layer but there doesn't seem to be any way to then move that duplicate to another page...  Thank you :) 

854
Micah
Gloria O
Gloria O
asked in Product Questions
Where is the file menu in Lucidchart

Hello   I'm stumped! I cannot find a way to get the file menu to appear. Same with the right side doc. And for the life of me...how do I insert a new page? I work in a school district so we have the education version. Thanks for your help.   Gloria

654
Phillip W
Alan S
Alan S
posted in Product Questions
open link in current tab

I am using LucidSpark  to develop a multi-page interactive web presentation with many linked LucidSpark pages so I am exporting each LucidSpark page as a separate  SVG  and using the hyperlink feature to provide the links. It's working beautifully with one small issue. When I publish the files on my website the links are opening in a separate tab because LucidSpark creates the <a tag with target="_blank" I can edit this out in a text editor but it is quite a lot of work and makes the maintenance of the pages quite laborious. Is there s setting in LucidSpark to disable the annotation of target="_blank" in the <A> tag when exporting to SVG?    

100
Phillip W
jacksont999
jacksont999
posted in Product Questions
Global text search not available?

As I expand my use of Lucid in my consulting practice I now am looking for global text search capability.  I see the question was first raised (and answered) by Lucid in 2018.  No progress on developing this feature since then?  

50
Addie
Lucid Legend Level 8
Marcos P
Marcos P
posted in Product Questions
Using date data imported from excel for conditional formatting

I want an icon to show up in an org chart based on a date in the data imported from excel. No condition works other than 'is not empty'. For example one of the date value is 'Jan-23'. The raw data is '01/01/2023'. The formatting in excel displays it as 'Jan-23'. That is the same value I see in Lucid Chart. I have tried both values neither one matches the rule.

230
Micah
Muhammad A
Muhammad A
posted in Product Questions
Student Pack

Hi!I'm trying to import data from MySQL but it's not letting me. Does the student pack not come with it?

00
Micah
Rowan H
Rowan H
posted in Product Questions
Links to team subfolders

Hi I'm looking for a way to get a link to a subfolder of a team folder to share with colleagues. The subfolder doesn't need separate access permissions - the colleagues already have access to the parent team folder. I just want a link as an easy way for them to jump to the subfolder from an email or Slack chat. How can I do this?

270
Richard U
Daniel D102
Daniel D102
posted in Product Questions
Connecting Network Switch Stencils Not allowing straight lines

I am trying to put a line between two switch stencils and they wont let me make it a line it wants to change all directions except the one I want the one that makes the most sense so its not overlapping in ways not useful.  https://gifyu.com/image/SmhrB I made a gif showing exactly what is happening. These stencils are straight from Cisco. They work fine in Visio but I cant make the line straight in Lucid...I dislike Visio. 

50
Leianne C
Scott R
Scott R
asked in Product Questions
Lucidchart free plan 60 shape restriction

Hello!I'm using the Free Plan of Lucidchart and see that I am limited to3 editable Lucidchart documents 60 shapes per Lucidchart document 100 templatesI currently have 2 documents. The one I would like to edit has only 28 shapes on it. When I try to drag in a new "Text" shape or duplicate a shape already on my diagram I am prompted to upgrade to a Premium plan. If I haven't hit these limits why am I being prompted to upgrade? Thank you! 

23953
Micah
Alex C102
Alex C102
posted in Product Questions
Have subsequent tabs dynamically update with information from primary tab?

Hello I've created a large org chart (150 people) on my first / "primary" tab.   I have then created supporting tabs which drill down into the smaller departments.  When I make an update to my primary tab I was hoping for those updates to carry over onto the supporting tabs.  As it stands currently if I make an update to my main primary tab (150 people) I then need to go to my supporting tab and make the same updates.   I was hoping to just "point" my supporting tab to a specific section of my primary tab and it will grab that detail?

00
Addie
Lucid Legend Level 8
phyllis
phyllis
posted in Product Questions
syncing with different email accouns

I am trying to link my lucid chart account with my work google docs account.  I have read that you can't have two different emails but when I try to change my Lucidchart email to match my work email it says the email has been taken. the system will not let me.   What do I need to do to sync them up.....  This is killing me

390
Addie
Lucid Legend Level 8
Jean F
Jean F
posted in Product Questions
Try to re import an ERD diagramme with with an issue. What is wrong ?

I've created an ERD on LucidChart and exported it for PostgresSQL and tried to use this input to re create in LucidChart the same document with the ERD import but get an error. What is wrong with my input? In fact I'm trying to find out which input I should give to the ERD Import format (but don't get any database to play with).   CREATE TABLE `Salesforce.Account (Account)` (  `Account ID (Id)` id(18)  `Master Record ID (MasterRecordId)` reference(18)  `Record Type ID (RecordTypeId)` reference(18)  `Parent Account ID (ParentId)` reference(18)  `Owner ID (OwnerId)` reference(18)  `Created By ID (CreatedById)` reference(18)  `Last Modified By ID (LastModifiedById)` reference(18)  `D&B Company ID (DandbCompanyId)` reference(18)  `Operating Hour ID (OperatingHoursId)` reference(18)  `Maps Assignment Rule (maps__AssignmentRule__c)` reference(18)  PRIMARY KEY (`Account ID (Id)`)  FOREIGN KEY (`Master Record ID (MasterRecord

80
Phillip W
Alexandra S101
Alexandra S101
posted in Product Questions
How To Reverse Engineer UML Activity Diagram from code? (specifically APEX)

Greetings I love the ability to reverse engineer an ERD from Salesforce.  Recently the question of reverse engineering actual code interactions into an activity diagram (aka sequence diagram) has come up.  Wondering if Lucid has a means to do this? THank you!

520
Leianne C
stamatoula.kaditi
stamatoula.kaditi
posted in Product Questions
free hand drawing on ipad

can we do free hand drawing on ipad using the pencil? 

350
Phillip W
Allison F
Allison F
posted in Product Questions
Migrating process from Excel to Lucid

Hello I have a list of steps that are laid out in a single column in Excel. I would like these migrated to Lucidchart to show as a process flow. How do I do that?

80
Leianne C
Angelina C101
Angelina C101
asked in Product Questions
Right-click copy and paste in Lucidchart

Will you be giving the option to copy and paste with your mouse like with other products. The Ctrl+v requirement is not user friendly.

218
Leianne C
Sarah K
Sarah K
posted in Product Questions
Remove number of reports

I'm trying to remove the number of reports that seems to show up automatically. This wasn't the case in my former org charts but now I can't seem to remove. Does anyone know how to do this? 

150
Leianne C
Dean M
Dean M
posted in Product Questions
Cannot view shared document

Hi I received an invite to view a Lucidchart document 'Clinical Safety Bowtie' and accepted the invite but do not see the document in my 'shared with me' folder.

50
Leianne C
James R102
James R102
posted in Product Questions
Copying PID to Microsoft Office Apps

Is it possible to copy from an image of a P&ID from a Lucidchart P&ID drawing to MS Word or Powerpoint? 

40
Whittney C
Charlie C
Charlie C
posted in Product Questions
Salesforce Integration and Org Chart compatability

As I understand it you can either use an Org Chart component and have the benefit of re-parenting collapsing tiers etc or you can use the Salesforce integration to import contacts and lay them out on a blank canvas. But you can't get the benefit of both? I'd like to import contacts from Salesforce into an Org Chart component - might that be a roadmap item? Thanks for any insight on how people are doing this

510
Richard U
Sanghwa J
Sanghwa J
posted in Product Questions
navigation bars are't working

I am a current subscriber to lucidchart. Navigation doesn't work. I feel that lucidchar is slower than before loading time is too long      

00
Coumba D
Peter H101
Peter H101
posted in Product Questions
Lucidchart - converting flow chart image into an actual Lucidchart flow chart file

0 Peter H Today at 18:41   Lucidchart - converting flow chart image into an actual Lucidchart flow chart file Hello folks!  I am aware of the vector and vectorization issues but has anyone tried and/or succeeded in uploading an image - static image like a pdf jpeg or tiff of a flow chart and using Lucidchart tranmogrified it into a functioning Lucidchart flow chart file? Thanks! Pete - Minneapolis-St. Paul Area

510
Leianne C
Michael M102
Michael M102
posted in Product Questions
Smart Containers - Prevent Wrapping

My tab has 7 smart containers with 6 on the first row and 1 on the bottom row. How do I either move the 7th up to the top row with all the others or move some down from the top row to the bottom to make the visual more symmetrical. Ultimately I want to snip this into a PPT and the current view looks unprofessional.

20
Micah
Mattia F
Mattia F
posted in Product Questions
Opaque objects colors

When I create a diagram and add some shape in it they all have an opaque / semi transparent color.  

110
Phillip W
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