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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6132 Topics

asked in Product Questions

Creating a Shareable Link for a new Lucidchart from a Template

I would like to create a shareable link that opens a new chart from a template. Sharing the link from a template just opens the template it does not create new from template. The Work with Templates page does not address this as you have to select "New from Template" option it is not a URL that can be shared. Is there a way to generate a link that creates new from template that I can share?

asked in Product Questions

Resiszing images without retaining aspect - crazy that this can't be done.

Re:    March 15 2020 11:13 Hi  I added an image to my chart and I want to resize it without maintaining width/height ratio. I tried to unlock the proportions in the "shape options" menu but it doesn't work as desired. If I try to resize the image it is cropped instead of changing proportions. Any idea on how I can solve the problem? Thanks Valentina --   3 years later and you still haven't added this V1.0 feature? How did this not get fixed 5 seconds after the OG post nm me a paying customer 3 years later still being asked to accept "yeah it doesn't do that" for such a crazy basic function of a even a crudge photo editing app.  Every other object in your platform can be reized opening.  This is bizarre. 

posted in Product Questions

Create fillable PDF form

Is lucidchart useful for making fillable forms? If i make a document can i send it to people who dont subscribe to lucidchart to fill out boxes? Or do i have to export it as a pdf and make it a form or utilize some other company to make my document a fillable form.

posted in Product Questions

Join swim lanes

I have 2 separate sets of 2 swim lanes is there a way to join them into 1 set of 4 swim lanes?

posted in Product Questions

Permission to View & Copy

I am a teacher and I would like to be able to create a Lucid Chart and have the students access it using a link. The document would open in View Only but be able to save a copy that they could then edit. It would be like a template function. Is this possible?

posted in Product Questions

Cannot de-select?

Simple select group deselect? Cannot?

posted in Product Questions

Making Images Different Shapes

How can I make an image a different shape? I have tried to group a circle and the image I would like but no matter how I try to make the image a circle and not a square I can not do it. I need help.

posted in Product Questions

Document creator

How can I see who the creator/author of a Lucid diagram is?

posted in Product Questions

Colorblind friendly mode for Lucidspark

Hey! Have you done accessibility tests?What about colorblind friendly mode for Sticky Notes in da Lucidspark? Like Trello’s texture overlay on colors: https://wearecolorblind.com/examples/trello-colorblind-friendly-mode/

posted in Product Questions

Your tech is not supportive of neuro divergent who need to use dark theme

Not all the features show up for people. who have to use dark theme d/t neuro divergent difference. really not good at all    Therefore are forced to use not dark theme which can cause seizure to increase symtoms of brain injury 

Abby SLucid community team

posted in Product Questions

GCP Supported Resources

What GCP resources are supported?

posted in Product Questions

Connect Lines and Drawing Isometrics

I am creating a drawing and hitting a few bumps. 1.  How can I connect lines? In what I have attached the lines connecting to equipment are not fully connected / sharp. Also the orange box in the front of the server. How can I connect them? 2. Is there a way download or edit text so that it can look flat on the orange box isometric text? I can rotate the text but unable to make it flat. The last image is similar to drawings I have produced in the past. 3. The green box is rotate 30 degrees but does not work for what I am looking to created. If there are any packages I will require to download and upload to the system could you please provide them. Thank you.        

asked in Product Questions

Downloading Lucidchart document to computer

I am doing an individual trial of Lucidchart in an attempt to try it out for our company. I have also reviewed Visio. In the same way that one can download a Visio diagram as a visio file type and save on the hard drive is there the ability to download a Lucidchart diagram as a Lucidchart file type? The benefit of this I'm thinking would be to provide extra back up or  in the event someone leaves the company without "Sharing" a particular diagram with others it would be able to accessed and wouldn't have to be recreated. In addition if we were to stay with an individual license instead of a Team this would enable one to manage their own versioning by downloading and saving different versions of a diagram (revisions/versioning only available with Team or greater license I believe).

asked in Product Questions

Common format for Lucidchart export and import

What is the recommended format for export into a file system so that the diagram can be further edited safely stored in external source control systems (like SVN server) and then optionally re-uploaded to lucid chart for editing later?  Would the visio format be the best way to do this? Thanks

posted in Product Questions

Timelines with Azure DevOps Cards?

Can the time fields from cards imported from Azure Devops be used to size/place the card on a timeline or roadmap? Or are the time fields (e.g. start date target date) ignored by Lucid? Would we have to manually reshape/place the card on the timeline or roadmap and find the dates in Lucid are not linked to the dates in Azure Devops?

posted in Product Questions

Cant move arrows

I cant believe Lucid doesnt have such a basic functionality like moving of arrow. I inserted picture to Lucid project than I inserter arrow into picture which I want use as attention mark of some section in picture but cant find any way how to move or rotate that arrow. If I select arrow (and cursor change to cross with arrows indicate movement) when I try to drag and move that arrow it moves whole picture arrow is in. There is not any way how to move/rotate not connected arrow?

posted in Product Questions

Add a logo to an org chart

Hello How do I add my logo to the top of the org chart?   Thanks  

posted in Product Questions

Editing lucid diagrams in powerpoint

Hello I have managed to integrate Lucid with powerpoint which was straightforward. However I was hoping to be able to also make the powerpoint version editable. My team want to make adjustments but without signing up for lucid. Is this possible? Thanks   Poppy

posted in Product Questions

Drawing multicolored lines in Lucidchart

I'm working on some rather detailed electrical schematics for an automotive project. Dealing both with low voltage and high voltage. Is there any way to create a multicolor line ie Green/yellow Blue/white Red/blue etc?  

posted in Product Questions

Integration with Google Sheets and Docs

I already installed the integration but I can't find the Lucid option to add into sheets. 

posted in Product Questions

Lucidchart Org Chart owner only one able to Refresh Dataset

Hello My company uses Lucidchart and links data from google sheets. We have an Org chart where only the owner of the chart is able to Refresh the Dataset. Previously other editors on the chart were able to refresh it. The chart owner says that he did not make any changes to the sharing settings of the chart. Is there a reason why the editors are now unable to refresh it or is there a setting that the owner can change to allow this? Thanks

posted in Product Questions

How do you change the style of added multiplicities in a UML diagram?

Hi my team and i have been working in a joint document in lucid and somehow the style f multiplicities have changed. there is now a circle around it and we cannot find out how to change it back. In the first picture you can see how it looks in our joint document. In the second picture I have copied it into on of my own documents and drawn new lines. I tried copying it back to the joint document but when you make new lines and add the multiplicities it also comes with the circles around them.  

posted in Product Questions

Alias database table in ERD

Hi When building large ERDs for databases with multiple modules you inevitably end up having the same entity across multiple tabs(modules) of the ERD. This creates a headache when changes happen during projects. Ideally you would define the attributes for an entity once only and then just use "alias" instances across the ERD. If a change to the list of attributes or a data type was necessary you would need to change that just once and all the alias tables would reflect that change automatically.  I was searching for such feature but didn't find anything. I am guessing that it is touch luck but I thought I would ask the experts just in case. Cheers

posted in Product Questions

Lucidchart Compatibility for Teams

Does anyone have any recommendations for how to best use Lucidchart with Microsoft Teams? The two applications don't seem to be the most compatible for me so sometimes the format gets distorted. 

posted in Product Questions

Lijnlengte uitschakelen

Ik ben bezig met het maken van een plattegrond. Nu staat er bij elke muur hoelang deze muur is. Dit wil ik echter uitschakelen omdat dit het erg onoverzichtelijk maakt. Weet iemand hoe ik dit kan uitschakelen?

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