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September 10, 2024
Solved

Issue for users in mainland China?

  • September 10, 2024
  • 2 replies
  • 160 views

It seems my colleagues in mainland China sign up for free when I invite them to see a document. 

They see the form to sign up with their email address, they input the information as required (no warning about something incorrect/missing), but the button to sign doesn’t work.

Or is there something they are doing wrong?

Thanks.

Best answer by Amelia W

Hi @Renaud A, thanks for posting in the Lucid Community! Our products are not available in China at this time. I apologize for the inconvenience.

Comments

Amelia W
Amelia WAnswer
Lucid support team
September 10, 2024

Hi @Renaud A, thanks for posting in the Lucid Community! Our products are not available in China at this time. I apologize for the inconvenience.

Renaud AAuthor
September 11, 2024

Thank you, Amelia. I got it.