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Offline mode enabled while online

  • July 17, 2024
  • 3 replies
  • 294 views
E
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I’m working on a document and it keeping showing as offline iven if im online.

Best answer by Amelia W

Hi @Emanuel Tapia, thanks for posting in the Lucid Community! Could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes network connection issues in Lucid can be related to your internet security/speed or browser. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post (in English).

If those don’t resolve the problem, can you please send the following information so I can take a closer look?

  • A screenshot of the issue.
  • A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

I appreciate your help and patience!

Comments

Amelia W
Forum|alt.badge.img+9
  • Amelia W
  • Lucid support team
  • Answer
  • July 18, 2024

Hi @Emanuel Tapia, thanks for posting in the Lucid Community! Could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes network connection issues in Lucid can be related to your internet security/speed or browser. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post (in English).

If those don’t resolve the problem, can you please send the following information so I can take a closer look?

  • A screenshot of the issue.
  • A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

I appreciate your help and patience!

I
  • imarcin
  • September 10, 2024

@Amelia W : This error is reproducing on my account.

On chrome, docs seem to be stuck in offline mode. This does not reproduce on safari, nor on an incognito window. Actions like saving, publishing or changing status do not work on Chrome . Changes in safari work as expected. 

Looking in chrome’s console- it seems there’s a CORS error in the app, and lucid is stuck in an infinite loop . At some point PUT requests fail completely.

Access to fetch at 'https://documents.lucid.app/users/173382795/documents/82ce2e4f-0445-46e0-aabd-d8212bdef10f/viewMetadata' from origin 'https://lucid.app' has been blocked by CORS policy: Method PUT is not allowed by Access-Control-Allow-Methods in preflight response.Understand this error
c283f4a70b5718c15e522381ed568ce6b31de1192f6c5977b72605576d65a5.js.br:681 Service Worker failed to fetch https://documents.lucid.app/users/173382795/documents/82ce2e4f-0445-46e0-aabd-d8212bdef10f/viewMetadata
(anonymous) @ c283f4a70b5718c15e522381ed568ce6b31de1192f6c5977b72605576d65a5.js.br:681
Promise.catch
(anonymous) @ c283f4a70b5718c15e522381ed568ce6b31de1192f6c5977b72605576d65a5.js.br:681
b @ c283f4a70b5718c15e522381ed568ce6b31de1192f6c5977b72605576d65a5.js.br:2
Promise.then
k @ c283f4a70b5718c15e522381ed568ce6b31de1192f6c5977b72605576d65a5.js.br:2
(anonymous) @ c283f4a70b5718c15e522381ed568ce6b31de1192f6c5977b72605576d65a5.js.br:2
swda @ c283f4a70b5718c15e522381ed568ce6b31de1192f6c5977b72605576d65a5.js.br:2
swc @ c283f4a70b5718c15e522381ed568ce6b31de1192f6c5977b72605576d65a5.js.br:2
(anonymous) @ c283f4a70b5718c15e522381ed568ce6b31de1192f6c5977b72605576d65a5.js.br:680
Promise.then
(anonymous) @ c283f4a70b5718c15e522381ed568ce6b31de1192f6c5977b72605576d65a5.js.br:680Understand this error
c283f4a70b5718c15e522381ed568ce6b31de1192f6c5977b72605576d65a5.js.br:681 
        
        
       
        
       Uncaught (in promise) TypeError: Failed to fetch
    at c283f4a70b5718c15e522381ed568ce6b31de1192f6c5977b72605576d65a5.js.br:681:12
    at Generator.next (<anonymous>)
    at b (c283f4a70b5718c15e522381ed568ce6b31de1192f6c5977b72605576d65a5.js.br:2:256)
(anonymous) @ c283f4a70b5718c15e522381ed568ce6b31de1192f6c5977b72605576d65a5.js.br:681
b @ c283f4a70b5718c15e522381ed568ce6b31de1192f6c5977b72605576d65a5.js.br:2Understand this error
18572125ba8b937589ab3a1199545655f4219282981737c75db34b41da776a.js.br:37 
        
        
       PUT https://documents.lucid.app/users/173382795/documents/82ce2e4f-0445-46e0-aabd-d8212bdef10f/viewMetadata net::ERR_FAILED
(anonymous) @ 18572125ba8b937589ab3a1199545655f4219282981737c75db34b41da776a.js.br:37
o.<computed> @ 18572125ba8b937589ab3a1199545655f4219282981737c75db34b41da776a.js.br:30
(anonymous) @ 4ae1693b102da47d0dd0a371610b04f89eb76bd6bb149ff5762ec5f345dfc7.js.br:10998
dispatchEvent @ 4ae1693b102da47d0dd0a371610b04f89eb76bd6bb149ff5762ec5f345dfc7.js.br:2734
(anonymous) @ 4ae1693b102da47d0dd0a371610b04f89eb76bd6bb149ff5762ec5f345dfc7.js.br:3642Understand this error
18572125ba8b937589ab3a1199545655f4219282981737c75db34b41da776a.js.br:37 
        
        
       Uncaught (in promise) TypeError: Failed to fetch
    at 18572125ba8b937589ab3a1199545655f4219282981737c75db34b41da776a.js.br:37:4753
    at o.<computed> (18572125ba8b937589ab3a1199545655f4219282981737c75db34b41da776a.js.br:30:4416)
    at Uc5gf.<anonymous> (4ae1693b102da47d0dd0a371610b04f89eb76bd6bb149ff5762ec5f345dfc7.js.br:10998:491)
    at Uc_r.dispatchEvent (4ae1693b102da47d0dd0a371610b04f89eb76bd6bb149ff5762ec5f345dfc7.js.br:2734:196)
    at HTMLDocument.<anonymous> (4ae1693b102da47d0dd0a371610b04f89eb76bd6bb149ff5762ec5f345dfc7.js.br:3642:228)

Amelia W
Forum|alt.badge.img+9
  • Amelia W
  • Lucid support team
  • September 12, 2024

Hi @imarcin, thanks for adding to this thread! If your issue is no longer occurring with an incognito window, this means that it was likely caused by cookie or browser extension interference. Can you please try clearing your cache and cookies in a regular browsing session and try again? If the issue persists, I recommend disabling your extensions one by one until you determine which extension is causing the issue.

Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes network connection issues in Lucid can be related to your internet security/speed or browser. Let me know if the issue persists!

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