Hi there

Thank you for posting your question in the Lucid Community! In order to delete or remove a data field from view within Lucidchart:

1. Select the Org Chart
2. Open the Contextual Panel on the righthand side
3. Click into the Layout tab and expand Employee Fields
4. Here you can remove a field from view or you can delete it entirely 

Please note: If you share a data-linked document with another Lucidchart user then your collaborator will be able to see the full data set linked to your document even if the data field is not visible in the Org Chart. If you share a document as “view-only” your collaborator can still see any data you’ve linked to your document and can access this data by making a copy of your data-linked document. With this in mind if the data is sensitive I recommend actually deleting the field so that it will not be viewable or accessible when sharing the Org Chart document. 

You can also delete a column from your original Google Sheet and then replace your data set so that the sensitive field is removed from your Org Chart. For more information about how to update or delete a data set please check out these step by step directions in this Help Center article. Please be sure to replace your data set rather than delete and re-upload if you would like to preserve any data mappings you have applied to your chart.

For more frequently asked questions about Data Linking please check out this Help Center article.

I hope this helps! Please let me know if you have any additional questions.

Related to unlinking an org chart -- 

I used a Google Sheet to import data and have our org chart created. Unfortunately, making changes in the spreadsheet and having them reflect properly on the Lucid org chart has become so frustrating that I want to just disconnect the spreadsheet altogether. Now that a majority of my employees have been represented, I feel like it would be easier for me to just manually add/remove/move people throughout the org chart. How can I disconnect the spreadsheet, but have the custom org shape available to use in the shape library as we add new employees? 

I don’t have the option Delete Field under employee fields. I am the owner/creator of the lucid org chart. Is there another way to delete a field from an org chart? 

I also don’t have the capability to download the data set to a csv. 

@candicereed77, 

Thank you for your post sorry that you did not receive a reply until now. You can add new shapes manually without updating the sheet, you don’t need to remove the data to do this. 

@Wendy P, 

Do you see the delete field option missing on all the fields or just one? If it is just one, what field are you seeing this issue on? Could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post (in English).

It’s all fields that don’t have that option. My company uses SSO to log into this platform, so I am unable to try the ignognito window. I am not connected via VPN at the moment. 

Hi @Wendy P,  Can you please try clearing your cache and cookies in a regular browsing session and try again? Can you also try disabling your extensions? 

Could you try duplicating the document to see if issue persists in other documents?

To be clear, I never had that option before so I don’t think clearing cache is the issue. However, I did that (made sure to choose “all time”), and it didn’t work. I checked all my org charts and that is not an available option.

Could it be that functionality is not included in our enterpise edition? Or possibly we have different access levels within our organization? It doesn’t make sense why an owner of a document couldn’t use this functionality. 

@Wendy P, thank you for trying those steps and clarifying the issue. Trying these steps helps narrow down the cause. I believe this options should be showing up on your documents. Can you please send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.

Hi @Wendy P, 

Thank you for providing that support pin. Are you creating your org chart by dragging information from the Data Panel? Could you try importing your data into an Org Chart by following the steps in this Help Center article? You should see the Delete Field options after importing data this way.  

I removed all the data as it is sensitive data to outside people and left one person on the org chart as an example for you to see. My data is uploaded via an excel file, and I have almost 300 people on the charts. 

@Wnedy, thank you for the reply! Do you mind clarifying how you are making the org chart? If you are dragging information from the left Data Panel, a delete fields option does not appear. However, if you import your data following the steps in the linked article below you should see the option.

I create a csv file from my HRIS and upload the data using the Import data link in Lucid Charts. Screenshot below.

Hi @Wendy P, 

Thank you for the reply! Apologies for the delay, could you try importing your data in a fresh document and follow the directions in this Help Center article, and see if you have the delete field option?

It’s in there with the new data being uploaded! Is there a way for that to work on the existing org charts, or would I have to start from scratch again?

Hi @Wendy P, 

Thank you for the reply! To clarify are you seeing the delete field option in the new document? I believe the field isn’t showing up in your existing charts because of how the data was imported. To see this field, you will have to import data again into new  documents by following the directions in the article above. 

I am now seeing it with the upload. For the record, I uploaded it without instructions as I have been using this product for years and didn’t need a tutorial. Was this a feature recently added? My last upload was Jan. 2024 and that org chart doesn’t have the delete field. 

Hi @Wendy P, 

Thank you for the reply and the clarification! In the document where you don’t see the ‘Delete Field’ option, are you selecting the shape only or the entire Org Chart? I apologize for the confusion here, I think I was mistaken. After doing some more testing, I believe the issue is that in order to see the Delete Field’ option you have to select the entire Org Chart instead of a shape. Are you able to see the option when selecting the whole chart? 

When I choose select > all shapes, then I check, that field is visible! Thank you!

Hi @Wendy P, 

Glad that worked! Let me know if you have any other questions or concerns.