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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6151 Topics
paula y
paula y
asked in Admin Questions
Requested Lucidspark License

My account has multiple admins how do I know which one received my request for Lucidspak license?

341
Addie
Lucid Legend Level 8
1 year ago
Zareen I
Zareen I
posted in Product Questions
Driver Diagram templates

I have just registered a Lucid Charts account and cannot seem to find a Driver Diagram template what category would this come under? Thanks Zed

440
Phillip W
1 year ago
Dave W
Dave W
posted in Product Questions
HOw can I format the field names that I'm showing in an org chart?

Have a group of org charts. showing several fields (text form) and want the field names to show as well. How can I format these field names to something other than the default 'grey'?

270
Leianne C
1 year ago
Leah W
Leah WLucid support team
published in Product Questions
Sync Layer Visibility - Layer ExportFAQ

Sync Visibility  Lucidchart offers a sync visibility feature that allows you to establish the initial view of your document. This means you can determine the starting view by choosing which layers you want to be visible. It is also a great tool to use if you want to export only specific layers in your document. You can find and build layers in your document by selecting the layers icon at the bottom right-hand side of the document screen. For more information on how to create and work with layers in your document please review our Layers help center article. You can also find the sync visibility feature in the top right-hand corner of the layers pop-up menu.   Exporting Specific Layers To export specific layers when exporting a document follow these steps: Select the layers you would like to be visible. Choose 'Sync Visibility.' Export your document. Refer to the gif below for further examples of how this can be done.

1120
Leah W
1 year ago
fei l
fei l
posted in Product Questions
How to disable drag a line from object? It is killing my patience my trust my money.

I can't bear it that I always drag a line when I want to resize or move an object. It is such an absurd feature an awful design as nearly 99% action are failed as I have to undo and redo it one or two times for every moving or resizing.  Why does the UX designer think this feature much more important and prior than resizing and moving?

103
Addie
Lucid Legend Level 8
1 year ago
Giasoumis G
Giasoumis G
posted in Product Questions
Inquiry Regarding Automation of Diagram Modifications using ChatGPT

Dear Lucidchart Support Team I am reaching out to inquire about the capabilities of Lucidchart in conjunction with the use of OpenAI’s ChatGPT specifically regarding the automation of diagram modifications. My objective is to automate the process of modifying diagrams such as updating a flowchart by replacing a specific box with an image using conversational AI commands. While I am aware that ChatGPT can generate textual descriptions and potentially code for creating diagrams I am interested in learning if there is a way to integrate such a feature to directly modify visual elements within Lucidchart. Here are my questions:1) Does Lucidchart support any form of API or integration that would allow for external scripts such as those generated by ChatGPT to modify diagrams or flowcharts within the platform?2) If such functionality is available could you guide me on how it might be implemented or direct me to the relevant documentation?4) Are there any plans for Lucidchart to support AI-dr

220
Richard U
1 year ago
Martin G101
Martin G101
posted in Admin Questions
Reassign documents from one user to another

Due to an acquisition we have a users who has 2 different accounts. As a Lucid admin I now wanted to re-assign all Spark/Chart documents from account A to account B. I did this by deleting account A which brought up the dialog where I can put in the account name of account B all documents shall be assigned to.  However this didn't work and still the documents are not owned by account B. In the GUI account A doesn't show up anymore (like it should be as it was deleted) but in the "Usage Data" report (Excel) the deleted account A still shows up even after >1 day as owner of the documents. Did someone experience the same and how can this be resolved? -- Martin Grausam from Keysight Technologies

90
Flavia D
1 year ago
Tim V102
Tim V102
posted in Product Questions
Anyway to disable the drag line from shape?

I'm not a power user by any means but I find the constant red dot to drag a line from shape the most annoying "feature" of Lucidchart. I'm just trying to resize a shape and I can't because of this. Is there anyway to turn it off?

133
Addie
Lucid Legend Level 8
1 year ago
Lika.Gahramanova
Lika.Gahramanova
posted in Product Questions
Swim Lane Labels

How can I add swim lane label to the opposite side of the chart? I need to be able to see where I am when I am at the end of the long lane and I dont want to color it.

193
Addie
Lucid Legend Level 8
1 year ago
Alex Y
Alex Y
posted in Product Questions
ClickUp Integration

When integrating with ClickUp the following error is thrown i have unlinked logged out and tried this across several days but it does not work. I am the ClickUp Owner/Admin so have all the appropriate rights etc. 

990
Leah W
1 year ago
Suleiry M
Suleiry M
posted in Product Questions
Diagram Key

I understand what a diagram key is but what are all the other ways it can be used?  Is it only to show what a shape is for or being used? 

500
Flavia D
1 year ago
NAIK B
NAIK B
posted in Product Questions
Electricity Management System

draw a entity relationship diagram for my project Electricity Management System

50
Leah W
1 year ago
Ryan W101
Ryan W101
posted in Product Questions
How can I limit or restrict an embedded document in LucidChart?

I created a document and went to File > Embed and created the HTML code to Embed the document. Here are my problems: The link in the HTML is public so if it's shared anyone can open it. That might not be a huge problem but it appears everyone has full control and can edit the document. My questions are: Is there a way to limit who can open the embedded link? Maybe an IP filter or some sort of authentication or access requirement? Is there a way to limit the embedded link so that one can only view and not edit the document?

220
Ryan W101
1 year ago
nareesh.komuravelly
nareesh.komuravelly
posted in Product Questions
How to make sections in the outer circle?

How do I make sub sections in the outer circle i.e. between 2 circles? Screenshot posted in comments for reference   

00
Karsten B
1 year ago
Dave W
Dave W
posted in Product Questions
How can I import a PDF or vector art into an org chart and hide the bottom bar of it that shows the name?

So when i import a .png or .pdf into an org chart it seems to always show the name of the file on the display as well.   how can I hide this?

620
Micah
1 year ago
Ace R
Ace R
asked in Admin Questions
API for monitoring license counts?

I would like to monitor our current licenses available vs licenses used. Is there an API endpoint that would help me accomplish this?

516
Cydney E
1 year ago
Tushar K
Tushar K
posted in Product Questions
How do I add a text box instead of a sticky note like how it use to work before

There was a recent change made to Lucid chart where the double click results in addition of a sticky note Can you please revert back to the previous functionality to create a text box instead of a sticky note or add a new feature to customise the double click. I am finding the new change very unproductive

670
Micah
1 year ago
Dennis M101
Dennis M101
posted in Product Questions
Error when embedding LucidChart in SharePoint page

When using the LucidChart webpart in SharePoint all was working fine previously however after going through the process of navigating our team folders and choosing a chart to embed it comes up with this error... Sorry... Our servers experienced an error. Please refresh the page and try again. When you publish the page the webpart says no chart was selected. Is there currently an issue with the SharePoint/LucidChart integration for the webpart?  

2500
Tine
1 year ago
Jace T
Jace T
posted in Product Questions
HOW DO I MAKE AN INFOGRAPHIC

I need to make an infographic for school but can't find a single template for it.

290
Leianne C
1 year ago
Matt T101
Matt T101
posted in Product Questions
Bug: Image paste fails

This seems to be a bug. I can't figure out where else to report it so I am posting here in the hopes it will be helpful. I have a high-fidelity full-page screen shot that is a 5.9MB PNG. If I copy/paste it into LucidChart it shows up and I can move it around the canvas and manipulate it but LucidChart is trying to "save" it in the background. The save always fails eventually and I got an unhelpful error "There was a problem saving" and then the image just disappears. However if I upload the image rather than pasting it works just fine. The image is too large to attach to this post but here is a Dropbox link.

310
Leianne C
1 year ago
Lucy C
Lucy C
asked in Product Questions
Storage Limit in Lucid

I have recently run into the full storage issue in my Lucid account and am unable to do anything else to my documents.I have deleted every unneeded document in my trash yet i am some how still unable to do anything to clear it out

561
Leianne C
1 year ago
leonardo.borgatti.07
leonardo.borgatti.07
asked in Product Questions
The grid is not displayed

Hi I use Lucidspark from the mobile version and some days ago the background grid disappeared I tried to deactivate and reactivate the grid option and also to uninstall the app but nothing changed does someone know how can I resolve?

91
Leianne C
1 year ago
LohiBoi
LohiBoi
posted in Product Questions
Grid wont show even though it is enabled?

Title pretty much says it all. The background is just all white even though i checked my settings and made sure the grid is enabled. I also disabled any browser extensions which could be interfearing with it. Whats weird is that it was working fine yesterday but all of a sudden it's just gone. I also tried restarting my browser and even my PC but nothing has changed. What is going on?

30
Leianne C
1 year ago
Tia D
Tia D
posted in Product Questions
Sort function not available

The sort function is not available in lucidspark. I've searched everywhere please make this tool easy to find and use.

30
Leianne C
1 year ago
Melissa F
Melissa F
asked in Product Questions
Help! Broken chart. Gray boxes appear over my chart when I try to zoom in and the chart has been chopped up and copied in pieces. How do I fix this?

When I opened a chart I have been working on and zoomed in gray boxes were covering different areas. When I zoomed out multiple copies of pieces of the chart were everywhere. How can I fix this? Attaching screen shots:

543
Leianne C
1 year ago
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