Answer

Deleted User Lost Access to Shared Files

Forum|Forum|10 months ago
January 7, 2025
3 replies
38 views

+1

brad_lucidchart

I have a few users that have two Lucid accounts both consuming a license. I am cleaning up by deleting one account and transferring files to the other. The file transfer was successful however a user reported back that they can no longer view files that were shared with them.

Is this expected behavior? If yes, is there a way to recover the permissions & accesses assigned to the deleted user account and transfer those to the users current active account?

Thanks

Best answer by Ambar D

Hi @brad_lucidchart, thank you for posting in the Lucid Community! Since this deals with users and licenses specific to your account, I am directing this to our product support team to get you taken care of. I’ve converted your post to a private support ticket. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

+10

Ambar D
Lucid community team
Answer
Forum|Forum|10 months ago
January 7, 2025

Hi @brad_lucidchart, thank you for posting in the Lucid Community! Since this deals with users and licenses specific to your account, I am directing this to our product support team to get you taken care of. I’ve converted your post to a private support ticket. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.