How come all my documents kept saying “You Can’t Access This Resource Because Its Stored In A Different Region”
even when I created a blank document it still says “You Can’t Access This Resource Because Its Stored In A Different Region”
I have restarted my laptop and “You Can’t Access This Resource Because Its Stored In A Different Region” :
and I tried exporting it, “You Can’t Access This Resource Because Its Stored In A Different Region”
Hi
Can you give a try by clearing cache / incognito mode / a different browser to see what the outcome is.
Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards.
Hi
Iran across this post and I think we can shed a bit more light on what is going on. The error message your customer is seeing when attempting to collaborate with you is due to the fact that your Lucid account, and therefore your document, are stored in a different data region than the one your customer is located in. Unfortunately, cross-region collaboration is not possible across data regions at the moment. For more information on this, I recommend reviewing our Data Residency Help Centre article.
As a workaround, you can make use of our Guest Collaborator feature to share the document. Since this is only available in Lucidspark, if you are trying to share a Lucidchart document you will need to take the following steps:
Your customer will then be able to access and collaborate on this board as a guest. I suggest opening it in an Incognito window.
Hope this helps, let us know how it goes! Cheers!
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