Hi ​@Kyle Burnett, thank you for posting in the Lucid Community! This is indeed odd behavior based on your screenshots and I’m unable to reproduce this issue on my end. Are you still encountering problems? Can you verify if other colleagues are having similar problems? 

• Could you try opening your document in a private or incognito window to help us narrow down the potential cause?
• Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.

If those don’t resolve the problem, can you please send the following information so I can take a closer look?

• A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
• Can you please send a temporary Technical Support PIN? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.

Thanks in advance for your help and patience!

Yes, I’m still having problems. To answer your questions:

• At least two other people I work with are seeing the same thing. I haven’t talked with anyone for whom it’s working properly.
• I have attempted to open the document in an incognito window, but I’m seeing the same thing there as well.
• I have opened the document using my cellular network, but I’m seeing the same issue there as well. I am not using a VPN.

Hi ​@Kyle Burnett, thank you for getting back to me with that information! Since this appears to be an account-specific issue, I have converted this to a private support ticket. I am directing this request to our product support team to get you taken care of from there. 

The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. 

Hello,

I’m having the same issue with my account. 

Hi ​@zzuwawi, thank you for continuing this thread. I see you’ve also created a post about this here which a Lucid Legend has responded to with some troubleshooting steps. 

Could you please give those steps a try and let us know in that thread if you still experience issues? Thanks! 

The issue for me ended up being an administrator setting related to “standard templates” being disabled for the enterprise account. See https://help.lucid.co/hc/en-us/articles/360049421752-Lucid-admin-panel-Security-settings#editor-experience-settings-for-collaboration-in-the-lucid-admin-panel and search for “standard templates” to find the relevant documentation. I’m working with our account administrator to re-enable these.

Hi ​@Kyle Burnett, thank you so much for following up here with the answer for others in the Community to see! Please let us know if there is anything else we can do to support your work in Lucid.