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Good morning, 

 

I have created an organigramme but when I do try to export it any pictures format, I get an error message. Could you please give me a hand? Are there anything in my document which is not done properly?

 

Many thanks and best regards,

 

Gwendoline Pointereau

Hi ​@g.pointereau, thanks for posting in the Lucid Community! I would recommend trying the export in a Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling your extensions.

Sometimes issues like this can also be related to internet connection speed or network security. Please also try the export again on another network, ensuring that you are on a strong, stable connection. If the issue continues to persist, would you mind sharing a screenshot of the error message you are receiving? I appreciate your help and patience!

For others who may be interested,  please review our Export Your Lucid Documents article from the Lucid Help Center to learn more about how downloading/exporting your document should work.


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