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We cannot upload image to any lucidchart

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Starting from yesterday we cannot upload any more images to existing lucid chart or spark document.

We tried different browsers, incognito etc.

Lucid Legend Level 5

Hello @backendteamtrendyol!

So sorry to hear about the issues you are having uploading images. Could you outline a step-by-step process of how you are attempting to upload the images (including file types… png, jpg etc). What size are the boards that you’re using?

Also, could you let us know of any error messages you are seeing when uploading? Do the images load and then disappear? Or just not appear at all?

Many thanks in advance

Leo

Leo Barnes | Lucid Legend

Leo Barnes

Answer

Lucid Legend Level 5

Hello @backendteamtrendyol!

So sorry to hear about the issues you are having uploading images. Could you outline a step-by-step process of how you are attempting to upload the images (including file types… png, jpg etc). What size are the boards that you’re using?

Also, could you let us know of any error messages you are seeing when uploading? Do the images load and then disappear? Or just not appear at all?

Many thanks in advance

Leo

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Leo Barnes | Lucid Legend

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