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Remove licenses from my account

  • January 3, 2025
  • 2 replies
  • 54 views

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Hello, I am in the evaluation phase.

When I made this option, I opted for one license, and I want to pay for one license. However, checking my account on your website, 3 licenses appear. I don't need 3. I am interested in paying for 1 license only. Would you help me and update my account?

Best regards

Best answer by Ambar D

Hi ​@Alencar, thank you for posting in the Lucid Community! Since this deals with your licensing, I am directing this to our support team to get taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

@Ria S thank you for leaving your knowledge here! I hope your insights will help other users who may stumble across this post! 

 

Comments

Ria S
Lucid Legend Level 8
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  • Lucid Legend Level 8
  • January 3, 2025

Hi ​@Alencar 

Thank you for reaching out.

To help update your account to reflect only one license, you can update your plan and billing information by following these steps:

  1. Log into your Lucid account.
  2. Click your profile icon or initials in the top-right corner.
  3. Select Account Settings from the dropdown menu.
  4. Click Plans & Billing from the navigation menu on the left.

See more information here:  Update billing information – Lucid

You can also reach out to Lucid’s billing support team here: Submit a request – Lucid


Ambar D
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  • Lucid community team
  • Answer
  • January 6, 2025

Hi ​@Alencar, thank you for posting in the Lucid Community! Since this deals with your licensing, I am directing this to our support team to get taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

@Ria S thank you for leaving your knowledge here! I hope your insights will help other users who may stumble across this post!