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Switched to a different team account and I can't update documents

  • January 6, 2025
  • 1 reply
  • 24 views

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My company has a couple of lucid spark teams (rather than enterprise) because we are fairly small. I was on one team but was moved to another one so we have fewer teams.  Now, I can create new boards, but I cannot edit my old boards.  The only difference in the teams is that my old team had lucid chart and this one just has lucid spark.  I’m trying to edit lucid spark boards, so I’m not sure why this isn’t working. Any ideas or recommendations?

Best answer by Zuzia S

Hi ​@Mo_CPG, thank you for your post!

I see that you've submitted a ticket. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

Cheers!

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Zuzia S
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  • Lucid community team
  • Answer
  • January 9, 2025

Hi ​@Mo_CPG, thank you for your post!

I see that you've submitted a ticket. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

Cheers!