Hello,

Thank you for reaching out for assistance. I want to make sure I am looking at the same template, are you able to tell me the name or share a link to the exact template you are using?

Hello, thank you for responding to my query, this is the template that I have selected:

https://lucid.app/lucidchart/editNew/00e5be30-ce55-4c30-9912-c025f522ad1f/

Many thanks

Louise

Hi @Llouise Rich, 

Thank you for the reply! Does a panel not appear after selecting the Smart Containers?

Hi @Kelsey Gaag I don’t get any panel appearing when I select the Smart Containers.

@Llouise Rich, just to verify are you clicking the entire section (shown above)?

@Kelsey Gaag yes selecting the outer section as per the recording.

Hi @Llouise Rich, Thank you for clarifying! Could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post (in English).

If those don’t resolve the problem, can you please send the following information so I can take a closer look?

• A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Hi I am having this same issue. I can’t disconnect from my work’s VPN. I tried incognito and still can’t get the panel to open. i chose one of the Kanban templates, not sure how to revisit which one I originally chose. Is there another way to open the panel?

I have also tired different browsers - Chrome and Bing.

Here is the JavaScript screenshot
 

Hi ​@Val, thank you for continuing this thread. Would you mind confirm if you used one of the Kanban board templates with the red Lucidspark logo? If that is the case, it is expected that the side panel will not appear as the panel is only available in Lucidchart (orange logo). 

To access the side panel from a Lucidspark board,  you will need to edit your board in Lucidchart via Universal Canvas. I’ve also included a GIF demonstrating this: 

I hope this helps. Please let me know if this is not the case for you, or if you have any questions!

Very helpful. Thank you so much!

Hi ​@Val , I’m glad to hear that was helpful! Please feel free to let us know if you have any additional questions - we are happy to help :)