Deleted User Lost Access to Shared Files

I have a few users that have two Lucid accounts both consuming a license. I am cleaning up by deleting one account and transferring files to the other. The file transfer was successful however a user reported back that they can no longer view files that were shared with them.

Is this expected behavior? If yes, is there a way to recover the permissions & accesses assigned to the deleted user account and transfer those to the users current active account?

Thanks

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Hi @brad_lucidchart, thank you for posting in the Lucid Community! Since this deals with users and licenses specific to your account, I am directing this to our product support team to get you taken care of. I’ve converted your post to a private support ticket. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

Thank you!

@brad_lucidchart Happy to help! Please let me know if there is anything else I can do to support your work in Lucid.

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