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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

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posted in Product Questions

Tutorial for VSM

Hi Can someone point me to a good tutorial that will help to understand VSM creation using Lucid chart tool? Thanks a lot! Krishnadas

posted in Product Questions

Losing Off-Page Reference Links

I have a multi page flow chart (25+) that I'm working on with colleagues who use visio.  There are many off page references and when I import the links all break (the symbol and text remain). Is there a way to fix this without having to revise the links every time I import/export?   Thanks

posted in Product Questions

Exporting a decision tree

I spent all day working on a decision tree for the company. Put notes on some of the shapes. Put layers so they would only show when you click on a hotspot. First time using the software (which is awesome btw) so it took a lot of reading to figure out how to do everything.  Finally get everything done. Looks great and exactly what I want everyone to see. Problem is how do they view it? I'm not going to ask everyone in the company to get a lucidchart account. So how do I export what I made into a program that will allow you to see the popup notes and all that jazz?

posted in Product Questions

Step out on numbered/bulleted list

Hello! In the new interface I'm working with a numbered list and I'm a couple of levels in i.e (1 a i).  I now want to step out and add 1b.  Hitting enter only gives me 1aii and I can't find an option to reduce indent.  Is there an interface button or keyboard shortcut to step out a level in the list?

posted in Product Questions

Flipping stencils

Hello I have a need to flip ome of the stencils that are supplied or imported  on the vertical axis.  This is to make sure that they are pointing to the same direction on the graph. Is there an option to do that? Thanks Kam  

asked in Product Questions

Line snapping to other objects in luicd

I have disabled grid snap. But still when I drag start or end of the a line the start or end point of a line can not move to any place I want instead they tend to snap to some other object on the canvas if the start or end point is close enough to an object. I do not want that I want to place the start or end of a line to  a place very close to an object but never want to connect the start or end of the line to that object.

posted in Product Questions

dragging message out of an activation box

I just installed lucid chart on to mini iPad - and for the life of me it doesn't let me drag a message out of a sequence diagram activation box.... any help?

posted in Product Questions

Publish URL - Cannot View Notes

When we publish our diagram as a URL link we cannot click on any of the notes when the link is opened in a browser. We can see the icons for the notes but cannot click on them. Any idea why this is the case? Also when publishing as a PDF is there a way to show the notes? thanks Z

posted in Product Questions

Update Notifications

Every time I do a new save I usually change the filename (using save as) to have the same text name but with a new added date. This creates confusion with the team when the document is redistributed.  I'm guessing I should always keep the same filename and put on the actual chart a new revision number?  I just want to make sure that I have history of changes with a document.  If I leave a document with the exact same name throughout all revisions (always just click save never use save as) is the revision history always kept?   Thanks!-Chris

posted in Product Questions

Embedding a live link in Google Docs

I have created a copy of our Org Chart in LucidChart.  I am trying to embed a view of the chart in our quality manual (which I sometimes have to submit to outside organizations as PDF or *ugh* paper so a link would be clunky).  I would really like to have the view update automatically so I do not have to update the image as we make changes to the Org Chart. I have figured out how to get the image of the Org Chart into the document but it doesn't change when I make changes to the Lucidchart file.  Is there a way to do that? Thanks!

asked in Product Questions

How to represent a jump or bridge for crossing lines in my Lucidchart diagram that don't actually intersect?

Is there a "bridge" symbol/command that allows me to show one line crosses another without intersecting it? In many drawing forms that would have the one line going over a bump to show they don't intersect. Thanks Dan

posted in Product Questions

floor plan document is gone

Hi I started a free account yesterday to see how Lucidchart works. My husband and I want to make some design changes to our home and he is unable to visualize what I describe so I thought this may just bridge the gap between our ideas. It looks basic enough because I don't want anything fancy and I do like it but now I can't find the floor plan I designed. I would like to show my husband now so that we can purchase this but if the stuff just disappears and cannot be retrieved then perhaps this just isn't as useful as I thought it might be.  thanks Rebekka  

Luigi Iacobellis

posted in Product Questions

Hello I wanted to know if there is a way to adjust the "angle of the line" via a properties setting. I am trying to draw a simple line in a flow chart but the line is not 90 degrees. There is a little bump as seen below. Suggestions?  

mike.mason@co2.org

asked in Product Questions

Where are files saved in Lucidchart?

I am completely confused.  I am trialling Lucid Chart having moved the company to Macs and discovered Visio doesn't exist. But I can't work out where LucidChart saves files!   Does it only work over the web?  Much of our lives are spent in Africa or on aeroplanes - or even in an office in the UK where the internet is very flakey. Could you tell me please where the files are how I back them up and where I should have looked to find this information.  

keiichi.yamada@gmail.com Y

posted in Product Questions

Cannot create relation between entities

posted in Product Questions

Selecting and Moving Linked Text from Imported Visio

Hello I imported a Visio diagram into LucidChart and I'm trying to re-arrange text that is linked to my objects. Below is an example of a router object that I working with that has a text box tied to it.   In Visio there is a Move Text button that allows me to focus on the text box and move/rotate it around the object without breaking the link but I don't see anything like this is LucidChart. I can double-click the text to edit it but can't grab it and put it on the right side of the object for instance if I wanted to. Can someone please explain if this is possible and if so how to complete this operation?  Thank you!

posted in Product Questions

Shapes disappearing after export

My flowchart has several rectangle shapes in the background to group different sections of the chart but when I export the chart as a PDF those rectangles disappear! Can you help me export this chart so that the exported image actually looks like the chart I've created?

asked in Product Questions

How do I remove drop-shadows from text?

How do I remove drop-shadows from text?

asked in Product Questions

Export Lucidchart document with comments

Hello Has anyone found a way to export a chart in order to print it with the comments exposed? Thanks in advance.

posted in Product Questions

Dynamic Presentations

HelloI wanted to know if your charts can be used for a dynamic presentation. For example having the ability to scroll over or click on a process shape to pop up additional text links or images. If so (1) what is the process build a flowchart with dynamic capabilities and (2) Can the chart be exported/downloaded while still being able to use these integrations? Thanks

posted in Product Questions

Shape Options has changed (?)

I am creating a Mind Map and wish to change the colors of objects I create via"Shape Options" as it was located in the right side tool bar in your prior product version.  My toolbar on the right side no longer has a "Star" which triggered the "Shape Options" feature and I cannot find "Shape Options" now on any tool bar- all I have is a "Beta Shape Options" that does not allow me to make changes I could make in the prior product version.

asked in Product Questions

I can't find my old files after my Lucid subscription expired

 I had an account for a year (I think) and then it expired. Recently I renewed my license under the same name. Is there any way I can retrieve my old files?

posted in Product Questions

Confluence Plugin - What is the URL the plugin calls out to?

I have an on-premise confluence instance on which I've installed the Lucidchart plugin (not the on-premise Lucidchart plugin). We restrict outbound internet access from the server which results in this error: "The Lucidchart plugin was not able to communicate to the Lucidchart servers. Your Confluence server is most likely on a network that does not allow outgoing traffic on port 443. To use the Lucidchart plugin your network administrator will need to allow outgoing traffic over SSL on port 443. If you are not able to resolve the issue by updating your network configuration please contact support@lucidchart.com for additional help." Can anyone tell me what the URL/IP Address is that the plugin is trying to call out to?

A

posted in Product Questions

Need to generate an inclined arrow

Hi there  Is it somehow possible to create an arrow like the one below rather than just a straight line which doesnt allow to be curved? Thanks Jan   Right now I have tried but havent been able to. 

A

posted in Product Questions

Embed a shape from one page into another page

I am considering your software for a new development team and have started a project site map model for the team to use as a test. The first page has a block that represents a product line. I would like the block on the first page to be embedded on the second page. That is if a change is made to the block in the first page the change would be reflected in the embedded block in the second page. Is that possible?

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