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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6019 Topics
Rune L
Rune L
posted in Product Questions
Presentation of embedded charts if we stop using Lucidchart

Is there a preview stored inside the confluence page in case Lucidchart is not available anymore or is the plugin always used to render the content? I ask because of fear of being too depending on third party plugins for our organisation.

11
Annika W101
7 years ago
Kristen B
Kristen B
posted in Product Questions
How to Insert Shapes on an Existing Flowchart

Hi! I am a newbie to lucidchart and I have a very simple question I am unable to find an answer to. For example I can create a simple standard flow chart and save it as such. I then open that chart the next day and want to add to it by inserting shapes where there is no room to in the chart to do so. When I insert shapes now the new shape overlays onto the existing shapes. I need to be able to have the chart automatically reconfigure itself to size when a shape box  is added. Is this possible. Thank you!

131
A
7 years ago
Latoshica W
Latoshica W
posted in Product Questions
adding a link

Hello   Can anyone explain how to add a link on the confluence page and once the linked is clicked on it will take the user to the lucidchart diagram? Also how to upload the lucidchart into confluence. Please advise if this is possible.   Thank you Tasha

21
Kristy
7 years ago
Joan J
Joan J
posted in Product Questions
Since today there are shadows in the text labels in imported vsd

On the left there is a text label already present on a imported vsd file on the right a new label I just created with lucidchart the label at the right has a gray shadow that I can't disable (haven't seen any option related to this) On documents freshly created with lucidchart the issue isn't present.

32
Kristy
7 years ago
Todd L102
Todd L102
posted in Product Questions
Custom Shapes editing on the go? (With Google Sheets linked)

Once a custom shape is created with a format that works with your spreadsheet if you want to rearrange the fields of ALL the shapes already on your flow chart how can you do this?  OR even if you simply want to change the colour/size of fonts and shapes?Cheers

11
Annika W101
7 years ago
Paul103
Paul103
posted in Product Questions
Dimensioning in Engineering Drawing

Hello How do I show dimensioning in engineering drawing? example  

91
Sara M102
7 years ago
Elizabeth D
Elizabeth D
posted in Product Questions
fit chart to one page

Is it possible to have lucid chart auto fit content to one page for ease in printing?  

773
Megan W101
7 years ago
Sergey Erlikh
Sergey Erlikh
asked in Product Questions
What happens if I duplicate a confluence (on premises) page that contains a Lucidchart diagram?

HelloWhat happens when I copy confluence (on premises) page with the lucidchart diagram? Is copy of diagram created for copied page? Or is lucidchart diagram is the same across new and old pages? Can you please clarify how it works when Confluence pages are copied for reuse purpose?Sergey

31
Sara M102
7 years ago
Sergey Erlikh
Sergey Erlikh
posted in Product Questions
Confluence Blueprints including lucidchart diagrams

is anybody has experience around setting Confluence Blueprint which includes lucidchart diagram? Is it possible in general? https://developer.atlassian.com/confdev/confluence-plugin-guide/confluence-blueprints

01
Kristy
7 years ago
Chelsea I
Chelsea I
posted in Product Questions
flowchart images

how can i make an image the background of a flowchart item?

11
Megan W101
7 years ago
Alexander H
Alexander H
posted in Product Questions
Add notes on custom shapes

Hello adding notes is not possible on the custom shapes I created. Is this function not available for custom shapes ?

32
joël v
7 years ago
along
along
asked in Product Questions
Text Box Resizing in Lucidchart

When I make a shape add a text box and set-up some data linking within the text box - I then drag it to my saved shapes as a template.  When I grab the shape from my saved shapes and place it into my diagram the text box resizes outside of the shape.  How can I avoid this considering that I am using this shape 100s of times and have to resize the text box everytime it is dragged into the diagram. Aaron

2081
A
7 years ago
Aubrey C
Aubrey C
posted in Product Questions
Picture auto-cropping?

Is there a way to change how in individuals 'profile' photo appears in an org chart name?  Some of the photos I add it does a good square crop around their face and some it crops a good portion of their head off and the photo is more of their neck/chest. I can't find anywhere that lets me select what portion of the photo is displayed. 

61
Megan W101
7 years ago
Jonathan d
Jonathan d
asked in Product Questions
Exact properties of shapes and objects in Lucidchart

Hi When I select an object and start to move it it shows me the X and Y coordinates as well as the size properties of that object. How do I go about editing these values directly and not dragging them with a mouse? For example - I want to manually enter the Y value for objects so they are all perfectly in line or enter the size properties to ensure that all shapes are an exact and perfect size throughout my document. Thank you - Jonathan

1821
Megan W101
7 years ago
wei
wei
posted in Product Questions
Can't find the M key to see shapes for a template

Hi I can't for the life of me figure out how to access shapes for a pre-packaged template like the user flow journey. I read the post on where the heck is the M key and I still can't find it. Please help so I can edit the user flow journey template - thanks! 

01
Megan W101
7 years ago
Chris C105
Chris C105
posted in Product Questions
PDF of my files

How can I save my files as a PDF so that I can send it to external parties?  I know I have the ability to send my web account to others via email so that they can review make modifications but does LucidChart give us the ability to also save the document that we have created and not the entire link to our web account?

51
Megan W101
7 years ago
Jonathan H
Jonathan H
posted in Product Questions
PDF Image created from excel table is saved as a vector image...but doesn't drop onto lucid charts in the right size or maintain vector quality

Hello all....            I am using lucid art to create a poster for a conference I am going to.  I have a large data table that I want to show on the right side of my poster.  My poster is big 40 x 47 inches.  I created a picture from the data table in excel by copying and pasting it exactly how I wanted to be formatted as a picture within excel then saving the picture as a PDF.  When I open the pdf file on my desktop it is very large with large cells and large clear text.     The problem is when I try to import it to lucid art.  I just add the image (as the PDF image) and then it adds a very little data table image to my lucid art workspace.  When I enlarge it the text within the image pixelates.  I am confused as to how to show these 300 some data entries without the text pixelating.  I've tried enlarging the font in excel then resaving as even larger images but whenever I add the PDF as an image it star

61
Annika W101
7 years ago
Manny A
Manny A
posted in Product Questions
Employee terminated but need access to their documents

I am the owner and admin of this Team I had to let go one of my team members so I want to transfer his documents to me and assign the license to the future employee. I can't see any of his documents and its driving me crazy. There is no number to call either. 

123
Keyvan S
7 years ago
Mahesh
Mahesh
posted in Product Questions
Import files directly from Mac

Hi  At the moment Lucidchart offline app via chrome doesn't allow me to import a .vsdx file directly from Mac. So simple questions is this feature going to be made available soon? I'd like to know this as I am trying this on a 7 day trial. Everything is good except for that one simple feature. 

11
Sara M102
7 years ago
Jiaming Z
Jiaming Z
asked in Product Questions
How do you change the text box padding in the new layout?

I can't find a way to do it in the new layout so I changed back to the old one.

351
Megan W101
7 years ago
Sean K
Sean K
posted in Product Questions
Migrating to 365

My account is currently tied to my google apps for business account... but we're migrating to MS 365.  How can I maintain access after the swap over? 

11
Megan W101
7 years ago
Tom P
Tom P
posted in Product Questions
ERD csv import not showing datatype in generated ERD diagram

When I import a CSV file that is the result of a query against a SQL Server db I do not see the datatype of columns indicated only the field lengths.  DataTypes I am importing are either 'dt'  'nchar' or 'decimal' types. Is there any documentation on how the csv file is parsed and what could be causing the datatype to not be captured?   Thanks!

52
Sara M102
7 years ago
Magnus T
Magnus T
asked in Product Questions
Line jumps in Lucidchart

How do I make a line jump another line in my Lucidchart diagram?  It happened in one of my diagrams but it doesn't jump anymore.

4003
Karsten B
7 years ago
Oskar S102
Oskar S102
posted in Product Questions
How to make a hyperlink between different flow chart

I am a new user of Lucidchart and have a question about the layout on my Chart.  I have a Master Chart where there are about 8 themes on level 2. Each of these have its own chart. How can i link the "level 2" charts to the MASTER chart without showing the hole "level 2"chart of al the 8 themes at the same time? Is there any function where i can hyperlink on each theme on the master and then directly get to the "level 2 chart" for that spesific category? Its much easier to make a presentation without showing the hole complexity in one time. I am happy for all good tip!!

21
Sara M102
7 years ago
narchibald
narchibald
posted in Product Questions
grid lanes won't adjust

I'm having issues adjusting or deleting swim lanes. Whenever I drag a lane or try to change it through the settings nothing happens it goes back to the previous setting. Any suggestions? 

11
Megan W101
7 years ago
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