Jack

Forum|Forum|5 years ago
March 3, 2021
1 reply
49 views

I'm trying to export my document but it keeps coming up with "no pages selected" the page is not a master document I have read the instructions on the article https://lucidchart.zendesk.com/hc/en-us/articles/360001287223-Export-Download-Your-Lucidchart-Documents. But nothing is working please help

Lucid support team

Hi Jack thanks for reaching out in the community!

Here are a couple of specific things to look at when exporting your document:

Try the export in a Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling your extensions.
Sometimes issues like this can be related to internet connection. Please try the export again on another network ensuring that you are on a strong stable connection.

If neither of these steps solve the issue will you please submit a support ticket so we can take a closer look? Please include:

the URL of the document(s) affected.
a description of the download settings (file type document pages cropping quality etc.) that you have selected for the download.
a screenshot of any error messages or pop ups that appear when you attempt to export.

I hope this helps!