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Firefox - documents folder


Robert A101

Hello there

when I'm using Firefox I can only see the loading animation in the documents folder. Everything else works fine just the folder view doesn't work.

Do you have any ideas?

Cheers

Robert

Nico S
  • Lucid support team
  • February 3, 2021

Hi Robert 

Thanks for posting in the community!

We've seen similar reports in the last weeks and it seems like the issue is specific to Firefox. To fix it could you please try starting the browser in Safe Mode? If that doesn't work you could also try the 'Refresh Firefox' option to remove any preference customizations (this will reset your browser and remove your current configuration and site data).

Hope this helps! 

 

 


Robert A101

I don't know why but now it's working again :) Thanks :)


Nico S
  • Lucid support team
  • March 8, 2021

Happy to hear let us know if you have any more questions!


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