Product Questions

I have Google Drive integrated with my LucidChart account and automatic sync is enabled. However, in my “Lucidchart” folder in Google Drive, only the files that I personally created appear. The files that I work on that were shared with me do not appear. How do I get all of the files I work on to appear in my Lucidchart folder, regardless of whether I created them or whether a colleague created them and then shared them with me?

Could we please expand support for Pen's - Not supporting it makes this is a very archaic solution as a charting or drawing platform 

If a family owns various entities like trusts, companies, etc. I’d like to create a visual representation of this. So far I can only find org charts within 1 entity which is not what I want. I’d like something like this:  

There is an issue in loading my existing documents. My existing documents disappeared. Lucid Chart says contact administrator Open Lucid Chart application through Zuora Okta,On Lucid Chart Home page, not showing any of my previous Lucid Chart DocumentsIt is showing error as attached  

Good morning, I have a problem with Lucidchard since I created my account to carry out a university project and when the trial week passed, the value of the month of use was not debited, but rather the value of 12 months, which is very excessive. I would like to know if there is a way to solve this since I only wanted the value of 1 month

I am looking for a solution or API interface to import product stencils and create a rack diagrams and position product stencils.

Hi there! Semi urgent ask: I setup an org chart using Lucid. I have name and title. I want to add location and levels but I have tons of questions around this. I was wondering if someone could help me by hopping on a call and showing me? I’m confused on the conditional formatting and how to input everyone’s level individually. I also need to learn how to do group view after. I know how to get it but it’s not doing what I want it to do. I wish Lucid has a customer service line...

I am a licensed admin and user in a Lucid Suite organization. I have a spreadsheet with a single column of data in Google Sheets that I would like to import into LucidChart. When I try to import the data in Smart Containers, I’m not able to find the sheet by it’s exact title (copied and pasted), or any parts of the title. The same occurs when attempting to import data via the Data panel. However, in both cases, I am able to see other sheets.So far I’ve tried to self-help by doing the following:Waiting (~24 hrs) Refreshing Clearing cache Rebooting Using alternate browsers Disabling adblockers and extensions Exposing “Editor” Access to “Anyone with the Link” in the Google Sheets Unlinking Google Drive Account and re-linking Searching Lucid Help Topics No reference to this issue was found on the following Support topics

I noticed this week that background colors I set via document settings in Lucidchart do not print. I normally set ivory as the background color for flowcharts I am creating to add contrast to make the shapes easier to see.  This week I started having this issue. When I choose print from the file menu on the Lucidchart webapp the background color does not show in the preview.  It does not print or show if I create a pdf via the print option.  I’ve tried with both Chrome and Edge.  The only thing that has changed at my end is that I updated from Windows 10 to Windows 11. For the time being I am adding an ivory colored shape that I enlarge to cover the entire page and move that to the back.  This is not a good solution as I cannot view the grid. Any suggestions or solutions would be appreciated. 

I am building a chart and every time I add an arrow it is red, I change it back to black and the next arrow comes up red again. Please help

 Hi,Using a master page I can create a nice header and footer for a chart that fits on a single page.  See example Figure 1.Figure 1 - a header and footer on the page I printWhen a chart extends across multiple page tiles, the master page will only apply to a single page tile.  See Figure 2.Figure 2 - a Master page (header & footer) applied to a page with multiple page tilesAlso, in Figure 2, you can see several blank page tiles to the left of my chart.  I cannot understand why they are there.I have two questions:How can I set up a header and footer that applies to each page I export when using page tiles?

How can I keep track of changes made to my board? If I make a mistake can I restore to a previous version if I need to?

Hi all,I am trying to access the article in the FAQ “How can I transition my Jams to Lucidspark?” at this link https://lucidforeducation.com/jamboard-replacement, but I keep getting an error. It seems the article link is not working. Does anyone know the steps to transition my Jams?

I’d like to use the drawing features of Lucid Spark on my Mac, which obviously isn’t touchscreen. Are there any drawing tablets I can connect with my Mac that integrate with Lucid?

 How can I upload and apply a font in semibold? We have a special font for our company. A semibold font is mainly used for highlighting. I can upload and use the regular font, but where can I find the semi-bold font?

Where can I go for direct, quick examples/videos to use the platform quickly? The training videos are very frustrating. Need quick tips and examples that really mean something! And BYW, let users really give you feedback, verses the drop down options you give at the end of this survey. Feels like you don’t care at all what feedback we send you. If so, great...but tell us and don’t waste our time. You were recommended to me from a start up. I’m trying to learn your app, but I’d love some guidance. My goal is to set up a team to be able to present visually vs. verbally or written. Please get back to me asap. Thank you. You definitely need to change the restrictive dropdowns!

HiWhen building a process diagram in LucidChart, and I click one of the purple dots to add the next activity box, instead of just copying the same shape, it copies over the existing Notes as well. Can this be fixed?Thanks

I have a process diagram that uses about 10 colors as shape backgrounds, and some of those colors are hard to read (like #E10098 with white text or #009900 with black text).  There are a few hundred shapes on the diagram and the color usage isnt consecutive where I could selectable a block of shapes to edit at once.I want to make it more accessible/easier to read, is there a way to change a background color across the whole diagram?For example for every shape with a background color of #E10098, change the background color to #008573.   It would be really excellent if this could also be used to set a gradient also.. 

Why is it that some yellow sticky notes can be resized into rectangles and some are locked squares (including all new ones)?  I can’t figure out the difference but the horizontal resize handles simply don’t work on some of them, yet I have a couple of rectangular ones on my chart. 

Hello,The Lucid Chart Icon was available in our “Waffle” for google early last week but now it has disappeared. How can we put it back.Thank you,Matthew Nagle

I have recently noticed a change in all my Lucid diagrams, which makes them much less readable than before...I mostly use the BPMN shapes. In the BPMN "language" the circes have a specific meaning. They correspond to an "event" that happens during the process.Today, all the pictures and notes that I have attached to a shape are presented in a circle (it was not the case before) and can therefore be taken as an "event" in the process while they're not events at all. Here is an example of a note and a picture attached to a shape : Is it possible to have a rollback in order to keep the notes and images presented as they were before, which was much better and made my diagrams much more understandable ?Thanks in advance for your help.

Our gateway team has already add *.lucid.app to the whitelist,  but when I paste image I still got the error belowAccess to fetch at 'https://cdn-image-service.lucid.app/images/37e584d6-51be-4019-b767-738cfd795fd7/128' from origin 'https://lucid.app' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. If an opaque response serves your needs, set the request's mode to 'no-cors' to fetch the resource with CORS disabled.May I know how to resolve it?

According to these questions, the Area Selection feature has been disabled: I consider this feature as core feature for Lucid Chart. In fact this was one of the features that convinced us to buy the licence for the product. It allows us to make live links to the charts and place those links in the documentation pages.We will strongly consider moving to another tool, if this feature is not added back.Is there any possibility that this feature will be turned back on? And when would that be?

How can one toggle off/on to hide the “Learn How to Edit This Template” panel ? 

When the scale is set at 1cm to 1m and the object dimensions are 1cm by 1cm, why does it show as 0.64m - surely it should be 1m… simples?! Why isn’t the scale working to scale?