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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,597 Topics
  • 13,566 Replies
5597 Topics
Micah
MicahLucid community team
posted in Product Questions
Hello!

Hello

20
Micah
1 year ago
Dave D101
Dave D101
posted in Product Questions
My Documents liston left side nav

On left side of home page my "View Documents" lists 100 folders. Is there any way to increase this or to keep scrolling to my other documents. I organize my folders under my documents by project and I have quite a bit more than 100 projects over the years. I need to go back to some older documents... unfortunately.

01
Addie
Lucid Legend Level 1
1 year ago
Prem J
Prem J
posted in Product Questions
Not able to load TeraData Import in LucidChart

I am not able to load TeraData Database Import in LucidChart. It doesnot show any me an option for TeraData. Can i get equivalent Query to run on TeraData Database.

11
Phillip W
1 year ago
Paul B102
Paul B102
posted in Product Questions
Sharing documents in Slack

If I share a Lucid diagram in Slack do slack recipients need a Lucid license to view it?  I would imagine they'd need one to edit the diagram but what if I only want to "read only"?

113
Phillip W
1 year ago
Jenny A
Jenny A
asked in Product Questions
Lucidchart - Feature improvement - Shape Library - Searching shapes

I was looking for a "check mark" shape but did not find anything - I even tried with a few different search terms.  So then I went through all categories and after a while found at least 4 shapes that would match the criteria (one way or the other has a check mark in the shape although I just wanted a simple check mark).Later I wanted a "hand shake" icon but also then didn't find *anything* with 'hand shake' or even with 'hand' (this one was more like trying my luck but I understand why one would not be in the shape library - so I was creative when expressing "agreement"). It would be nice if the search function would be improved so that the shapes would have aliases and for example if I search for "check mark" the results would suggest all shapes that have a check mark in them. 

3913
Richard U
1 year ago
Alice B
Alice B
posted in Product Questions
How to just use Lucid Charts

Hi I've recently signed up for a work account with Lucid Charts but seem to have created draft boards in Lucid Spark inadvertently. How do you know the difference when choosing templates to work with? I only want to work in Charts as this is where I have my subscription but the crossover between the 2 isn't clear. How do I just work in Charts and not create boards in Spark? Thanks.

21
Phillip W
1 year ago
Renu S
Renu S
posted in Product Questions
Need to import existing sql db to create ER diagram

Need to import existing sql db to create ER diagram

121
Coumba D
1 year ago
Shrisha P
Shrisha P
posted in Product Questions
Publishing

Is it allowed to publish a chart using this software in a supposed research paper?

141
Leianne C
1 year ago
Tarun M
Tarun M
posted in Product Questions
Error while adding lucid chart in google doc

Once I have added lucid chart as an add on to Google docs I browsed my document and tried adding one of the page from my lucid chart diagram to my google doc but I got below error all the times. Error: "We were unable to insert your document. Please try again." Can someone please suggest solution on how to add a particular page/sheet from my lucid chart to google doc via the add on?

843
Eric R
1 year ago
Victor A
Victor A
posted in Product Questions
Feature Request: Smart Table should create smart snapping points for each row

Just what I wrote in the title.   When importing data as a smart table it would be great to be able to have lines snap to the center of any given "row" of the smart table shape. This would allow for linking between table rows/columns and other elements of the diagram with better precision even as the table changes shape and size.

91
Leianne C
1 year ago
Spencer F
Spencer F
posted in Product Questions
How can I force STRICT grid snapping

I am using the snap to grid functionality and I would like to force even stricter grid snapping.   For example when I first start a blank diagram snapping objects to the grid is excellent. However as the document grows new shapes are allowed to snap to not exact grid lines (for example they can snap to align with text or intershape lines). This leads my document to become a bit less organized and precise. Is there a mode to temporarily enable strict grid snapping as I am placing shapes?

423
Leianne C
1 year ago
Chris G101
Chris G101
asked in Product Questions
Some line text appears in pill in Lucidchart, but other text doesn't

A few days ago as I was working on a project I was able to get some text on a line to have a pill and other text on the line not have a pill: Can anyone help me figure out how I did that?  When I add the pill it does it to all text on the line not just the selected text. Thank you!

263
Micah
1 year ago
Roman G
Roman G
posted in Product Questions
Can I search for the shape in application on my Ipad?

Hi I am not able to find a search button to do a search in shapes on my Ipad. Is it actually possible? Like I have added AWS icons and it is too complicated to scroll through all of them every time.

23
Leianne C
1 year ago
Clifford
Clifford
asked in Product Questions
How to I Click on an External Link in Lucidchart?

Hi everyone. I was able to add links to my diagram but I'm not sure how to click them? How do I click buttons and links in my document?

481
Rachel S
1 year ago
Phillip W
Phillip WLucid support team
posted in Product Questions
Canvas Navigation Tips for Lucidspark and Lucidchart🔥

Navigating the canvas quickly in Lucid is a must. Designing custom flowcharts brainstorming with your team or creating an Org Chart all require you to be proficient in moving around smoothly. There are a few different ways to do this in Lucid depending on the type of device you are using. Luckily we are here to help you get started moving around the canvas like a boss 😎Spacebar Scroll 🔎By pressing and holding the spacebar you can zoom in and out of the canvas by using the scroll wheel on your mouse or scrolling on your trackpad. Fun fact: you can also use the “pinching” motion on your trackpad to zoom. But the spacebar doesn’t stop there–it can also be used to move around the diagram or board. Press and hold the spacebar then left-click and move your mouse to navigate your canvas in any direction you would like.Right-Click Dragging ➡️You can also move about your canvas by right-click dragging. You will see a hand grip the canvas and you will drag around where you would like to end up

590
Phillip W
1 year ago
鎌倉 章
鎌倉 章
posted in Product Questions
More space for an individual account

I am urged to upgrade to a team account if I want to use more space than 1GB which I seem to have already filled. I do need more space but I do not need a team account. How can an individual account have more space?

1414
Leianne C
1 year ago
Yana K
Yana K
asked in Product Questions
Error with Google Docs Add-on for Lucidchart: "We were unable to insert your document. Please try again."

Hi! I have a problem while using Lucid. I am getting an error message   "We were unable to insert your document. Please try again" so I cant insert the chart into google Docs. I am using the Google Chrome browser and it's updated. Please assist. 

1551
Micah
1 year ago
Mehmet Y
Mehmet Y
posted in Product Questions
I want to add objects that only show in presentation steps is this possible?

I want to add objects that only show in presentation steps is this possible?

31
Micah
1 year ago
Bart K
Bart K
posted in Product Questions
Import SVG with editable text

Is it possible to import custom SVG's with editable text? I found a way by adding text within the SVG but I would like the same behaviour as when you add an internal SVG from the Lucid library see attachment below. Many thanks in advance!

291
Coumba D
1 year ago
Dean H
Dean H
asked in Product Questions
Adjust swimlane height in Lucidchart

How can I change the height of my swimlane and have the objects within other swimlanes stay put in their own swimlane?

522
Mehmet Y
1 year ago
Jesper G
Jesper G
posted in Product Questions
Bullet List indenting error

I have learned that the indentation of the first point in a bullet list jumps a little to the right if the second bullet takes up more than one line. It doesn't look pretty and it's not possible to fix it yourself. Is it a bug that can be fixed?

51
Phillip W
1 year ago
Vytautas M
Vytautas M
posted in Product Questions
Add Actions to a diagram - value from linked data?

Can I use to "Add Actions to a diagram >>>> link to web" the value from the linked google sheet  - not  the exact address?

55
Leianne C
1 year ago
Carl B101
Carl B101
posted in Product Questions
Swim Lanes

I want my swim lanes to be the same height and width.  Is this a feature and if so where is the menu to arrange this?  I tried using the magnet feature but that didn't provide a solution.  Thanks!

11
Micah
1 year ago
Maria101
Maria101
asked in Product Questions
Diagrama en blanco en Lucidchart

Mapa mental

123
Phillip W
1 year ago
Goldie G
Goldie G
asked in Product Questions
Not syncing to Google Drive

Hi -  My Google Drive and Lucid accounts are linked (same email address) and set to sync automatically. I'm not able to find my Lucid charts in my Google Drive. I checked my account and I see that there are three charts inexplicably not linked . . . but when I click on Sync Now nothing happens. 

1307
Leianne C
1 year ago
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