Skip to main content
hamburger menu
+ Create a topic

Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,613 Topics
  • 13,626 Replies
5613 Topics
Ken Manalo
Ken Manalo
posted in Product Questions
Copy and Pasting Text within an iFrame on Confluence

Hi all Would anyone have any insight into how to copy and paste text from a Lucid Chart that has been integrated into a Confluence page within an iFrame? At this time the action of "clicking and dragging" just drags the Lucid Chart around the frame.  

31
Maison W
6 years ago
Cassandra O
Cassandra O
posted in Product Questions
Exporting to PDFs

Hi Everyone I have created org charts in Lucid Charts that look great but when I go to print them out I don't know how to make sure that they are fitted to the page? Some of the charts will be very hard to read if they don't fit the page.   I’ve tried playing around with them but haven’t seemed to figure it out. Could you please point me in the right direction? Thank you!

01
Maison W
6 years ago
Dev s
Dev s
asked in Product Questions
Are my Lucidchart diagrams public?

Hi    A quick question ...is Lucidchart diagrams public ? I have a basic subscription. Can anyone else see my diagram?   RegardsDev 

633
Abby S
6 years ago
Jessica B
Jessica B
posted in Product Questions
default templates on top of my home Documents screen

When I signed up for the account and it asked for information to "tailor my experience" I selected Student although I am utilizing the application for professional business process mapping - and am also a student - after I selected it I could not go back to change it - I think this gave me default selections at top of my screen on the home documents page that are totally unrelated to what I need (i.e. 'Education' and 'Mind Mapping' when much more useful items would be business process map etc - can this be changed? Thanks

11
Megan W101
6 years ago
Morten D
Morten D
posted in Product Questions
Sitemap orientation

Hi My sitemap currently displays "width" horizontally and "depth" or "page levels" vertically. Since I have a website that consists of many pages on the same top levels (1-3) my sitemap becomes almost too wide to use.  It would be a lot easier for me to use if I could "flip" the orientation. Is that possible?

01
A
6 years ago
Tim O101
Tim O101
asked in Product Questions
Remove hyperlink from shape in Lucidchart

 How do I undo or remove a hyperlilnk from a shape? 

1681
A
6 years ago
Timothy H102
Timothy H102
asked in Product Questions
How to remove multiplicities in Lucidchart?

I know how to add multiplicities to a UML diagram line.  How do you remove them if you change your mind?

581
A
6 years ago
Colin G
Colin G
posted in Product Questions
Cosmos DB

Is there a CosmosDB shape?  I need one.  Thanks Colin

01
A
6 years ago
hilton s
hilton s
posted in Product Questions
transfer diagram between accounts using confluence

my company has a lucidchart license that expired recently and they're in the middle relicensing BUT i needed to present a diagram tomorrow. so i made it on my personal account. when my company relicences is there a way to export a diagram from my account and import it on my companies account? they have the confluence plug-in so its all accessed via confluence rather than the web portal so i dont know how to do the backup / restore from inside confluence

11
Andrew D
6 years ago
Yuri K
Yuri K
asked in Product Questions
Move icons to front

Put the icon on the diagram and it hides back. How do I get the icons to the front?

162
Yuri K
6 years ago
Chris K102
Chris K102
asked in Product Questions
Rotating a Spline (Custom Line) in Lucidchart

I have no problem creating a custom-shaped line (i.e. spline) and can copy-paste within diagrams. However when I try to use the Shape tool to flip or rotate it (either would work) ... apparently that's not an option. Is this a bug? For all other drafting packages I have used that's a rudimentary feature that they all support. Thanks for any suggestions on how to do this. If all else fails I'll cut/paste from a different application.  :( CK(1)

1733
Megan W101
6 years ago
julien
julien
posted in Product Questions
Hide hotspots and edit content bellow?

There doesn't seem to be any way to hide/disable hotspots so the content that's under can be edited. Right now a hot spot needs to be moved aside in order to edit whatever is behind. Is there a way to hide/disable hotspots? 

61
Andrew D
6 years ago
Robert C101
Robert C101
posted in Product Questions
Sequence diagrams

I just saw a LucidChart video on Sequence Diagrams and it showed drawing a line between lifelines on a seq diagram.  I can only draw lines to and from Activations .... how was that done?   Also the video showed a person icon  with a lifeline (ATM example)... how did you do that?  There's not one available in the UML Sequence Diagram shapes. here's the video: https://www.youtube.com/watch?v=pCK6prSq8aw   

21
Maison W
6 years ago
Roderick B
Roderick B
posted in Product Questions
Line Descriptions

I am creating Flowcharts for computer programming. How can I change the default text on the connecting lines from yes/no to true false? I know I can edit each line but can I change the default?

21
Abby S
6 years ago
page
page
posted in Product Questions
Integrating with Google Drive

Hi there.  How do I set up automatic sharing with a team Google Drive folder?  I'm looking to have all my teams lucidcharts transfer into one shared folder on our team drive.  Thanks!   

31
A
6 years ago
craigp
craigp
posted in Product Questions
Keyboard shortcut to format text

I'm editing a lot of Lucidcharts and need to keep formatting text. Regular informational stuff is one font and size. Command line examples are a bit smaller and use a monospace font. Is there a keyboard shortcut or a way for me to create a custom one that will convert any highlighted text to the smaller monospaced font?

81
Maison W
6 years ago
Justin B101
Justin B101
posted in Product Questions
Lines saved have now moved

Hi there I have made a bunch of flow charts and have now gone back into some where the lines connecting one text box to another are now going up through the middle of the text box and not connecting on the outside of the text box as originally saved. How can i fix this?  

01
Maison W
6 years ago
Jeff
Jeff
posted in Product Questions
Floorplans impossible to use

Is anyone using Lucidchart successfully for floor plans? For example I'm trying to create a 14' x 16' room I've attached two screenshots. Before attaching the inner wall both side walls are 14' after attaching the inner wall one wall is 14' the other changes to 13'7". My only option is to delete the bogus dimension.  

91
A
6 years ago
Birgit V
Birgit V
asked in Product Questions
Can't access shared document in Lucid

Hi team member has shared a document with me. I received the email from sharing lucid chart "..shared the Lucidchart document Export of Scrap from Kosova to Albaniawith you. Click on the button below to open the document." But when I click on it get the following message Sorry you don't have access to this document. You may be logged in to the wrong account.I do have  another lucidchart account but it was the above email that is used for sharing and team membership and I did receive the notification email in this email inboxWhat are we doing wrongly?Is a diagram created by one team member not automatically be shared with the entire team?ThanksBirgit   

564
Megan W101
6 years ago
Cesar A
Cesar A
posted in Product Questions
Shape fill color greyed out

 I'm trying to change the color of an Internet cloud shape but when I select the cloud it greys out the fill color option. Any ideas? 

51
A
6 years ago
Jeff
Jeff
asked in Product Questions
Layers and pages in a Lucid multi-page network

 Both layers and pages provide flexibility but when building multi-page network diagrams layers rule. How can I do both? We print on 11x17 paper can I just make my page size 11 x 17 x <num_pages>? How will it print? We send our diagrams off to a printer so I can't test it in-house?

181
Maison W
6 years ago
Ciaran G
Ciaran G
asked in Product Questions
Importing VSD stencils into Lucidchart

Hello i dont have the option to import my VSD stencil files I know its saved as VSD not VSS or VSX but thats how they are downloaded. 

181
Abby S
6 years ago
Cristine E
Cristine E
posted in Product Questions
ONLINE REGISTRATION OF ORGANIZATION

Good day I would like to us if hoW to make an ERD diagram for ONLINE REGISTRATION OF ORGANIZATION? Please assist me for this because this my research project in school Im a IT student and I don't know how to start my ERD diagram. Thank in advance! Have a good day!

11
A
6 years ago
Sophie
Sophie
asked in Product Questions
Cant find the document i saved

Hi I saved a document on Lucidchart title"Class diagram for stanbic" on my free account.  I need this document ASAP. I would appreciate a feedback because am going out of my mind. Thanks

201
A
6 years ago
haytov
haytov
posted in Product Questions
export/import to close/open account

can I export the file then close the account then re-open it and then import the data? or do I have to have my account "alive" always?

131
Maison W
6 years ago
Lucid Software Inc. Supplemental Community Terms

Get Started

Products

Solutions

Resources

Company

Privacy Legal Cookie privacy choices Cookie policy
©   2024  Lucid Software Inc.