Product Questions

If an the account who owns a shape library is deactivated but the library is shared with the team what happens to the shape library?  Is it possible to transfer the shape library to a new owner?

With the free plan is it 3 documents total or 3 documents per month

When I imported my tables to my ERD I choose to show the fields.  However I want to hide the fields on the diagram.  Do I need to do two imports one with fields and one without OR is there a way to hide the fields on the diagram with the fields. 

I created a series of walls and put a door in the room.  I then made a copy of this diagram and removed the door (to show as-is and to-be) but now there is gap in my wall which I cannot seem to restore (close the opening created by adding the door).  Am I missing something -- or is the Floorplan template in Lucid missing something?

Hello!    I have two process charts that are very similar. How can I SAVE AS a new chart and keep the original chart. Basically Chart 1 and Chart 2. I don't want to recreate a chart if it is already done. thank you. 

Hola ! El día de ayer se facturo el plan anual a mi nombre sin embargo necesito que se facture a nombre de la empresa. 

Hi please can you assist me. My page contains multiple layers. As each layer shows up the layers below is then "hidden".  However The bottom layers have some active hotspots linking to other layers...and in presentation mode when the top layer-classification is open the hotspot areas on the page still works when clicking in the area where the hotspot on the page is although you only visibly see the top layer. How can I deactivate the hotspots on the page when the top layer is in view   This is the page and classification then has its own layer... When you click on classification in the present mode and hold in cntr+shift then you can clearly see the areas below this layer where the hotspots are still active.  How do I resolve it as in presenter mode if you by accidently click in those areas the page changes to that hotspot.

Hi Question: Is it possible to create a connection spot on a imported image?  Example: I imported a Cisco switch from a visio stencil and I want to connect the ports to corresponding other switches. The connection points are by default just at the edge of the image but I want to do the drawing on a port level. Is this possible? Visio related function: Connection Point Tool Kristof

If I closed the account. Will I lose the data in documents? 

Hi everyone I can't access to any of my documents

One thing Lucidchart is missing that others (e.g. OmniGraffle) have is the ability to disable connections on a per object basis. I add text blocks frequently that I don't want lines to connect to and it's very frustrating to have to move them around so they are not adjacent to object that I want to connect with. Same for stacked objects. It's a really big gap in functionality.

Hello is it possible for an editor to define a password for a document without publishing the document ? Alex.

I am trying to draw make a spring to connect between masses. I draw a line and I grab the middle point and move it. I repeat this but often the line will not accept my changes (the point will not lock correctly to the grid).   How can I draw such a simple object?

A user is having issues sharing a document externally. They have clicked on the share button and added the email address of the person they wish to share the document with and set permissions too. On the other hand the recipient when clicks on the link in the email gets prompted to request access. But the owner never receives any email to grant access. Please let me know if there is anything we can do to rectify this issue.

The "How to Use Formulas" Help Page https://lucidchart.zendesk.com/hc/en-us/articles/360001362003-How-to-Use-Formulas has the following: Formulas can call: Shape data (any data attached to the current shape): i.e. with keyed data: {{=SUM(@"MyData"."Number A" @"MyData"."Number B")}} And that is it. I don't see anything like that figure under custom data.  If I did see that under Custome Data It is not apparent how it connects with {{=SUM(@"MyData"."Number A" @"MyData"."Number B")}} Could someone please clarify?

Am I missing something here? I right click on an existing connection and select "set default style" expecting any new connections I make to use that style. So I make a new connection and... it's still looks the same (not the style I just as default). This is for a mind map. Am I doing something wrong?

I noticed the Find feature in Lucidchart does not search within Note text.  Is there any way to search within notes?  If not is there any way to export notes to search them?

I am looking for help to format text within a cell.  I haven't found a way to add line breaks when entering text within a cell.  I seem to have this option when using a text box but not when adding text directly into a cell.  I am forced to add single spaces until the word wraps to the next line.  This makes it difficult to use bullets or numbering within one cell.  

In my LucidChart account settings under the Google Drive settings I linked to my Google account and I checked the box that says "Backup Weekly."  However I don't see where any backup file is being created.  Where should I be able to find this file?  Is there any way to configure the backup location and the day / time for backups to occur?  

Hello! I am a Salesforce Admin and am thinking about upgrading to Lucidchart Enterprise for the Salesforce ERD integration. I am just curious how Lucidchart maps record types for each object into the ERD. Would it create a separate entity for each one or just one entity with all the record type fields listed under that entity? Thanks!

If I have a 12'-00 wall and I want to change for 12'-6" can I click over the size and change it.  

I need to transfer my account to another user on my account.  How can I do this?  I am leaving the company and need to transfer account ownership this week.  thanks

I've made a fairly complicated chart in Lucidchart in which layers can be toggled on and off to reveal more informational content about objects on the main canvas.  Now I need to select some of those objects (and their associated layers with content) and move them.  Basically I want to move everything in a portion of the chart including all the layers.  Is there a way to do this?  

I recently got the individual paid plan but I still can not edit more than my 3 most recently created documents.  

I don't want to share a link to a file. I want 2 other people to be able to make changes and review a file. How can 3 people work on the same file? How do I give them access to the file?