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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,674 Topics
  • 13,872 Replies
5674 Topics
Vinereanu, M
Vinereanu, M
posted in Product Questions
Transferring File Ownership

Hey there My company deprecated my consultant account when I became full time and I would like to transfer the files from my old account to my new one. Thanks MV

270
Micah
4 years ago
Ged O
Ged O
posted in Product Questions
Lost shared access

Hi I seem to have lost access to my shared with me items. I can still access them by going through recent items however can't see them in the my documents parenthesis. Could you advise?   Best Ged 

10
Flavia D
4 years ago
Christian B
Christian B
asked in Product Questions
How can I arrange smart containers in Lucidchart?

How do I Arrange Bring to Front Send to Back mutiple smart containers so they can overlap in the way that I want? Currently if I right-click on a smart container I am not getting any option under Arrange menu.  

321
Micah
4 years ago
Brian V
Brian V
posted in Product Questions
How to use custom shape in Org Charts

How can I select a shape from one of the shape libraries to be used as the box shape in my Org Charts.  For example I want to use a hexagon shape instead of the default options of a rectangle. Thus far the only option I've figured out is to select option of no shape and manually position a hexagon shape for each person in the org chart.  That doesn't scale and virtually makes it impossible to make any dynamic changes that Lucidchart normally performs.

60
Micah
4 years ago
Chris v
Chris v
posted in Product Questions
Hyperlinks

HelloAs an example I added Visio screenshots. I want to fill the Hyperlinks screen with Address Subaddress and Description. Where can I do that in Lucichard? In Visio you can find dir right click with the mouse on the shape (Te158).Thamks

140
Micah
4 years ago
Timothy H101
Timothy H101
posted in Product Questions
Where is the Total SQFT?

Hi everyone How do you find the total SQFT on the floorplan you create?

10
Eric R
4 years ago
Lisa F101
Lisa F101
posted in Product Questions
Moving from one tab to another

How do I move an individual box from one tab to another.  The org chart comes out by 'department' but I want to adjust by manager. I tried to drag and drop and copy and paste but neither worked. Thank you

80
Annika W101
4 years ago
Renato G
Renato G
posted in Product Questions
UML diagram design: warranty / shipment logistics

Hello all I need to build two UML diagram design - 1 for warranty and another for shipment logistics. Is there any repo with a few examples of this topis?RegardsRG

60
Annika W101
4 years ago
Peter S102
Peter S102
posted in Product Questions
The export function cannot work

  All the export file will become html not png or pdf format. 

30
Abby S
4 years ago
Andre M101
Andre M101
posted in Product Questions
Updating main fishbone chart

Hi  Is there a way to automatically update the main fishbone chart when I enter data on one of the sub tabs? What's happening is that I update the information on each of the subcharts/tabs but the data doesn't change on the main chart it's still showing the default chart text. Thanks.

100
Tate S
4 years ago
Andrew Q
Andrew Q
posted in Product Questions
Editing Venn Diagram

I inserted a Venn diagram into a Google Doc How do my students type on the diagram? 

80
Annika W101
4 years ago
Jenrette N
Jenrette N
posted in Product Questions
Can't add layers using free account

I'm trying to move diagrams to layers in a created document after having done the same in other created documents and am receiving the upgrade notice. But if I moved other documents to trash then they are no longer active and I am below the 3 document limit. Because I have worked on other documents recently is this why I am getting the upgrade notice when trying to create new layers and move shapes to those layers? And do layers count towards the 60 object limit?

00
Eric R
4 years ago
Julio F
Julio F
posted in Product Questions
Passing "row position" in Google Sheet from one shape to another

Hi there I have 20 triangle shapes in a Lucidchart linked to a Google Sheet. Each triangle shape is linked to a row. Each triangle shape shows column A of that row as text. When I click any triangle shape I want to show in a rectangle shape (which would be the 21 shape in the document) the information in columns B C D and E of that row that is linked to the triangle shape that has been clicked on. Is it possible? Thank you in advance for your help.

56
Abby S
4 years ago
Gynele L
Gynele L
posted in Product Questions
Cannot play video in published link

I am able to play me embedded youtube video when I press present under my account. However when I publish the page and share the page to others with 'view only' rights they cannot play the video when presenting. How do I allow them to present and play embedded videos when I do not want to give them editing rights?

20
Gynele L
4 years ago
Shrian R
Shrian R
asked in Product Questions
Unable to resize canvas in Lucidchart document

Hi    I am currently unable to resize my canvas on one specific Lucidchart diagram but I can't understand what is different about this one as I have used the same template for many others and I do not have the same issue with them.  As a result the canvas is huge and I cannot scale it down by resizing the canvas.  Using the "fit to page" option changes too much and I prefer having the size of font which I have selected.     Can you help please???     Thanks. 

752
Shrian R
4 years ago
Jesse D
Jesse D
posted in Product Questions
Backup/Restore a Single Document

Hello! I have multiple documents in my account but I'd like to *only* backup/restore one of them to a different account. I tried to transfer via backup/restore as described in the Transfer Files page but that backs up all of my documents as a single file rather than each document individually. I also tried syncing my data to Google Drive via the Lucidchart in Google Drive page. That option syncs my files individually BUT doesn't give me any access to download them share them etc. What are my options to backup a single file for transfer to a different account?

130
Micah
4 years ago
Nick.Kalisperas
Nick.Kalisperas
posted in Product Questions
Stop others from receiving notifications

Hi I have shared a diagram with other people and now when I add a comment it is sending notifications to the people I have shared it with.  Is there a away I can stop this or do they need to do it themselves? Thanks

140
Micah
4 years ago
AjithKumar R
AjithKumar R
posted in Product Questions
Storage Limits

Hello             For a Professional/Team Subscription the storage size of 1 GB is sufficient in most cases. What happens when the 1GB storage gets exhausted? Is there a way to increase the limit beyond 1GB? If yes what would be the pricing For customers with Google Drive Integration or similar and who has more than 1 GB capacity can the same be used as an augmented storage if the 1GB ever runs out? Apologize if the question is repetitive in nature.   Regards Ajith

210
Eric R
4 years ago
Mohammad I
Mohammad I
posted in Product Questions
Import List of Processes by Category

How do you import a list of processes by category to create a business process diagram using a CSV file? What would be the column header name for the categories? Similar to your blog posting in regards to the import feature. Thanks!

60
Annika W101
4 years ago
Looloo
Looloo
asked in Product Questions
ER Diagram-How to add NULL/NOT NULL to the DDL?

I would like to add NULL/NOT NULL to the SQL export not to the ER Diagram. But I don't know how. Thanks.

1876
Annika W101
4 years ago
imkael
imkael
posted in Product Questions
UI component does not snap to Master Page's element (iPad template)

When I use the iPad template I can easily add more UI controls that snap and adjust to the the placed iOS device. But when I move the iOS device shape to my Master Page because I want to reuse the base objects I am not able to place a UI control on a page that uses the Master Page as the UI component does not snap and adjust its size anymore according to the already displayed iOS device. Am I following a wrong approach or is Lucidchart missing this feature? How to use a iOS device template with the Master Page feature?

10
imkael
4 years ago
David o
David o
posted in Product Questions
Mindmapping- how do I get child idea to move to different parent node

On the mindmap template how can I move an idea to a different parent node? When I currently try it simply moves the shape and the line. Standard mindmapping tools allow you to hover the shape over a different parent node and for this shape then to be auto-moved so it is now associated with a new parent.  Thanks

110
Annika W101
4 years ago
Emil I
Emil I
posted in Product Questions
What cloud storage does Lucidchart utilize for assets and docs stored on the account?

Does lucidchart use its own private cloud storage for documents created by users or does it utilize any of the popular public cloud storage options like AWS or Azure?

90
Micah
4 years ago
Алексей Т
Алексей Т
posted in Product Questions
save a link with an enlarged area

Is it possible to save a link with an enlarged area to share with someone. If you publish a large flowchart it’s hard for someone to find exactly the area you want to share

00
Abby S
4 years ago
PREVOTS
PREVOTS
posted in Product Questions
How to import .vsd file with contains several sheets

Hello I'm new user with the application... so I don't know all of course. I work on Mac and I've many files .vsd and with some files with contains many sheets as it's possible with Visio as in Excel for example. Is it possible to import this type of file with all the sheets contained in the file? Thank you

130
Abby S
4 years ago
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