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text showing as block

  • March 29, 2022
  • 1 reply
  • 7 views

Brandon G

I am trying to view a map that I can't change but everything looks like this:

 

Searching here I found mention that changing the Web GL in rendering works but it did not work for me.  I also tried with other browsers.  What is happening here? 

 

Comments

Phillip W
Forum|alt.badge.img+16
  • Lucid support team
  • March 30, 2022

Hey Brandon 

Thanks for posting in the Lucid Community! If your text is appearing as black boxes the most common cause is network connection or firewall issues. Would you mind connecting to a different network or disconnecting from your VPN (if applicable) to rule out any connection or security issues?

If this does not resolve the issue or you have further questions concerning it please reach out to us at Support@Lucidchart.com so we can take a closer look.