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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,782 Topics
  • 14,371 Replies
5782 Topics
Alan Victor Raul M
Alan Victor Raul M
asked in Product Questions
Number of collaborators allowed on Free Plan

Hi I was wondering how many people can collaborate on a single document on the free version. Thanks in advance for the answer. Cheers Alan

241
Emma D
Russell F
Russell F
posted in Product Questions
Add diagrams to a Slack >>channel<< (not a user)

I'd like to share diagrams to a specific channel in Slack but the channel doesn't show up when I try to select it from the list (other channels do show up).  What settings do I need to give the Slack channel so that Lucidchart sees it as an option when trying to share?

70
Kent B101
Sherry H
Sherry H
posted in Product Questions
Canvas assignment creation

I am trying to create an assignment in Canvas. I tried "selecting" the chart I wanted to embed into the assignment; however I received the following error message: An error occurred while submitting your document. Try again or contact Lucidchart support. Also I would like to know how to create a team assignment so each student is able to access the chart and work on it together- remotely. 

100
Eric R
Guanda C
Guanda C
posted in Product Questions
change to education account

Hi I am a graduate student of Monash University and have tried to change my current free account to educational one but it always said something like 'you are not a student'.  Would you please help me out? Thanks.

40
Emma D
Bogeum C
Bogeum C
posted in Product Questions
Forgot the password but don't have a way to reset the password

Hi    I already sent an email to you guys but haven't heard anything back for weeks. I hope this finds you well. I have an account for which I forgot the password but I don't have a way to get a password reset link because that email platform went bankrupt. Is there a way for me to access my account? and to reset my password?    The account I'm using now to create this post is another account of mine that does not have a subscription.    Thanks. 

100
Emma D
Süleyman
Süleyman
posted in Product Questions
Unable to upgrade account to education account

Hi I am teacher at a university.  I want to upgrade my account to educational pack? Could you please help me on this?   Best Regards.

20
Emma D
Marco A
Marco A
asked in Product Questions
Punjabi fonts not working with copy/paste

I have imported a couple of Punjabi fonts but I am unable to paste translated text.  It displays gibberish. It works if I type but not pasting the translation. Is there a font that works best or is parting Punjabi text not supported?

1201
Emma D
Renate v
Renate v
posted in Product Questions
Unable to display text from data linking from Google sheets in custom shapes

I am trying to use data linking from Google sheets but I'm unable to get the text to show up in custom shapes.It works fine when I drag and drop onto a blank canvas I can then select a shape and the text shows up on the shape. But when I create a shape first then drag and drop a cell onto it I am unable to get the text to show up. According to the instruction video I should be able to click +T on the "Selected Shape Data" panel on the right but there is no such panel. In fact the entire Data linking panel appears on the left for me not on the right. There is no "Selected Shape Data" anywhere as far as I can tell (see screenshot).

30
Abby S
Jose A101
Jose A101
posted in Product Questions
Information Architecture

Other than Leanix which appears to be positioned for enterprise are there any other integrations or connectors with scalable information architecture solutions? 

10
Kent B101
Han K
Han K
posted in Product Questions
How can I share documents with others who do not want to sign up for a free account?

Hi  I would like to share documents with others so they can comment. But as it turns out I have several clients who do not want to sign up for a free account (due to company policies e.g.). Is there a way to share and collaborate without the other party having to sign up for a free account? Thanks!

60
Micah
Bruce W
Bruce W
asked in Product Questions
Decision shape arrow lines overlapping with yes/no text in Lucidchart

How do I alter the spacing between the text and the line (especially at the beginning of the word - see image). If this is not possible can I stop the line impinging the text?

810
Emma D
John J101
John J101
posted in Product Questions
Slack Integration: When I share a diagram to a Slack user can I see that message somewhere?

How does a Lucidchart link get shared to a Slack user through the Lucidchart interface?  Does it open a channel or is it sent as a direct message?  Will I see that message somewhere in Slack?  Where?

80
Micah
rodrigoflorentin2001
rodrigoflorentin2001
posted in Product Questions
Suscripción

No puedo cancelar mi suscripción no me aparece la opción porfavor ayuda

00
Emma D
Lorenzo D
Lorenzo D
posted in Product Questions
Can't log in with my computer

Hello! I have an account with my school email and I can log in using my phone but I can't with my computer. Please help me with this issue.

30
Kent B101
Vanessa B
Vanessa B
posted in Product Questions
Not able to see the 'Publish' option

Hello I am trying to publish my diagram so people that don't have a lucid chart license can view it but I am not able to see the "Publish" option (see below). Can someone help me or explain why is this happening?   Thank you!

90
Shanna H
Hugo G
Hugo G
posted in Product Questions
Cancelar mi periodo de prueba gratuita

Quiero cancelar mi periodo de prueba pero el programa no me da la opción de cancelar la suscripción he seguido los pasos que proporciona el servicio de ayuda y aun así no me lo permite. 

70
Emma D
Kristin B
Kristin B
asked in Product Questions
How do I print an Org Chart?

I am trying to print a readable version of the org chart I have created but I am unable to do so. I can get it to print in tabloid size but it is not readable. before I can purchase I need to be sure I am able to print. Thank you for any assistance you can provide!

1166
Rudolf S
Ken H103
Ken H103
posted in Product Questions
Issues with drag and drop to Safari

On a Mac running both Chrome and Safari when dragging a png or jpg on to a Lucid Chart Diagram the Chrome browser adds it to the diagram.  On the Safari browser it clears the browser window and I have to reload the whole diagram.  

20
Abby S
David A101
David A101
posted in Product Questions
I couldn't connect my google drive and now I have two Lucid accounts

I created a Lucid account using an email alias (*****@chargeback.com). When I tried to connect to Google Drive it didn't work so I went and installed the Lucidchart app within google drive and how I have a second Lucid account with my Google Apps email address (*****.*****@chargeback.com). Can you fix things so that I have one single Lucid account that's linked to my Google Apps account? Either of those email addresses will be fine.

00
Clara H
Lynda R
Lynda R
posted in Product Questions
How do you create a new Employee Org Chart ID.

Hi I need to change or add an Org Chart Data field that says "Team".  Can you assist with how to do this as it won't let me edit any of the pre-determined fields or add any.   Thanks Lynda    

80
Kent B101
Brooke D
Brooke D
posted in Product Questions
Conditional Formatting With Data Integration

Is it possible to use conditional formatting to compare two ROWS of data? I want it to compare my email open rate from the previous month to the current month. They'd use the same column of data but I want it to look at two different rows. Help! Thanks Brooke

30
Clara H
lucid02
lucid02
posted in Product Questions
Data Links

Have data links always been an enterprise feature?! We purchased a team license on the understanding that this was a premium feature and now it looks like an enterprise feature?!Cheers

50
Micah
Annette
Annette
posted in Product Questions
wall measurements

Have tried following the posts I am using a MAC when I right click on a wall all it does is highlight the measurements no options appear?  

30
Emma D
sbadiola
sbadiola
asked in Product Questions
Editing the layout of an org chart when the shapes bar is displayed

Hello! I notice I'm unable to edit the layout of an org chart if the left 'Shapes' bar is displayed. How would I close this out to modify the layout? Thanks in advance.

121
Kent B101
Michele K
Michele K
posted in Product Questions
Dashboard Not the Same as the One on YouTube

So I'm watching this video: https://www.youtube.com/watch?v=St95m84Rs5g. And my dashboard/home base doesn't look nearly as sleek as his. Why is that? And the logo for LucidChart is different on his screen than on mine.

00
Michele K
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