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SAML Authentication is not allowed

  • June 2, 2022
  • 1 reply
  • 26 views

Cris R

Hi

We are trying to fix our LucidChart SSO but when we go into SAML activation settings it says it is not allowed and we are not allowed to configure.

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Sylvia X
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  • Lucid support team
  • June 3, 2022

Hi Chris 

Thanks for posting to Lucidchart Community! From your screenshot it seems that you haven't populated a SAML domain in the SAML configuration page. This is required to enable/configure SAML. For more information on configuring SAML please review our SAML Overview Help Center article

If you have further questions please let me know.