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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,449 Topics
  • 12,875 Replies
5449 Topics
Chris T101
Chris T101
posted in Product Questions
Lucidchart Jira Integration

Hello! Our Jira Cloud - Lucidchart integration is not working properly. I have visited the integration settings and ensured everything is connected up. I get the message that everything is ready to go. However when I open a Jira issue I receive an error message. See attached. I contacted Atlassian about this but they said it appears to be a Lucidchart issue.

5
Maison W
4 years ago
ricardo a
ricardo a
posted in Product Questions
recuperar mi cuenta

recuperar mi cuenta

2
Flavia D
4 years ago
Brooke P
Brooke P
posted in Product Questions
Inverting an Org Chart

I want to flip an org chart I've already created. I see that inverted org chart templates are available but don't see a way to invert something I've already created without starting from scratch. Any help is greatly appreciated!

1
Kent B101
4 years ago
salah d
salah d
posted in Product Questions
How can ignore the problem of Lucidchart not supported more than 60 object ?

Dear all I'm using Lucidchart  and actually is the best but I got an issue Lucidchart  not supported more than 60 object  what the way to solve that in this case. Thanks in advance for any answer or recommendation 

1
Tate S
4 years ago
Ian B103
Ian B103
posted in Product Questions
How to re-open the Site Map creator?

When you add a 'Home' shape to a new document there is a window that opens with it that allows you to create a whole sitemap based on tabbed bullet points. Its quite a good little widget however I cannot for the life of me figure out how to re-open the thing once you close it. Some of the shapes have been added as 'future pages' with dotted lines instead of normal pages and I want to change that fact but for some reason right-clicking and selecting 'Change shape' does not have a plain page as an option. If I could just re-open that creator I might be able to figure out why three out of a dozen shapes got set as 'future' instead of normal. I've even gone into a new document and it seems that once you've closed the site map creator you cannot get another one. Even if you delete the 'home' shape and re-add it the creator widget will not re-open. I kind of wonder if this is a bug? Only one usage of site-creator allowed per document? Is there a menu item or key command I'm missing here? Tha

1
Kent B101
4 years ago
Tom G104
Tom G104
posted in Product Questions
Smart lines in mind mapping diagram?

I see references in several places to "smart lines" and how they will move the point where a line comes out of its source as the target object is moved around. I'm working in mind maps and I can't get that to work. Is that feature only limited to certain diagram types? It would be super useful in mind maps.

1
Abby S
4 years ago
Rolando T
Rolando T
posted in Product Questions
Modifying shape text description

I am new to Lucidchart. When I drag and drop a shape from the shape library how do I modify or delete the shape description that comes with it. For example when drag and drop a shape for a cone roof tank it comes with a description "cone roof tank" . How do I edit that description to read "API Bolted Tank" and position it at the top of the shape instead of bottom of the shape. Thanks. Rolando

1
Eric R
4 years ago
Patty L
Patty L
posted in Product Questions
Freeze some areas so as to read much information

like sheets i can freeze anywhere as i want when i need to draw up and down to see 10 models. and that's very convenient and efficient.

1
Eric R
4 years ago
Rogério D
Rogério D
asked in Product Questions
How to reposition "yes/no" text on line near the decision shape in Lucidchart

If the line of a decision shape is too far away the words "yes" or "no" are positioned in the middle of the line making it difficult to quickly understand which output goes for yes or no.Is there any way to force the words yes or no to be together with the decision shape not in the middle of the line distance?

3
Kent B101
4 years ago
Erdem S
Erdem S
posted in Product Questions
Storage

I am over my storage limit. I am paying for the account but cant save the diagrams. I need to be able to delete the big diagrams. How can i see the big diagrams ?  

2
Shanna H
4 years ago
Patty L
Patty L
posted in Product Questions
smart containers cannot import images

I can't find a way to import images into smart containers easily like data. Anyone knows about that?

1
Eric R
4 years ago
Gustaf G
Gustaf G
posted in Product Questions
Link templates to increase efficiency

Hello! I am a pretty new user to lucidchart and haven’t learned all features. For now I am structuring my projects in a mind map and want to do the same structure in a prioritization matrix. Both displayed with sticky note graphics. I think i would be a neat feature to structure these nodes/sticky notes in mind map mode and get an automatic link or copy in the prioritization matrix.  Is this possible and how do i make it happen using lucidchart?   best regards  

1
Shanna H
4 years ago
Pat N101
Pat N101
posted in Product Questions
ERD - Bachman Notation Style?

Hello I'm attempting to draw an ERD following Bachman notation style (info on that page towards the middle: https://www.databasestar.com/entity-relationship-diagram) where there is text / the label replacing the center part of the line. Is there a way to easily accomplish that in LucidChart? Thanks! Pat

1
Tate S
4 years ago
jaerodriguez.dna
jaerodriguez.dna
posted in Product Questions
Files lost

Hi. I created two charts last May 2020. And now they are lost after logging in 3 months later. I was charged in my PayPal this July. Why have I lost them? It's as if it's a new account. This is frustrating.   Jae

1
Clara H
4 years ago
Nathan R101
Nathan R101
posted in Product Questions
Free accounts can participate in my document created with paid license ?

Hi   My company has a corporate license. I've created several documents with Lucidchart for a project and I'm inviting our customer to collaborate to it. However it seems they are unable to participate as they have no licence and the documents are beyond the 60 elements limit.Is this normal ?

1
Clara H
4 years ago
John P102
John P102
posted in Product Questions
Conditional Formatting Entire Documents

In regards to conditional formatting (particularly as it relates to location) is there a way to apply conditional formatting to an entire document? I have one document that breaks down our organizational chart by manager. Because of our departments size this document has 13  "sheets" within it. I understand how conditional formatting functions on a sheet to sheet basis but is there a way to apply conditional rules to ALL sheets within a given document without having to recreate the 6/7 rules on each of the sheets individually? 

3
Shanna H
4 years ago
Dan T
Dan T
posted in Product Questions
How to shade ERD table headers in different colors

I know I can use shaded header icon to shade a table header in grey but I like to shade headers in different colors. Is there a way to do that?

1
Kent B101
4 years ago
Dan T
Dan T
asked in Product Questions
How to edit multiple rows together?

Is there a way to select multiple rows in an ERD table for editing e.g. move up or down delete copy and paste to another table etc.?

1
Kent B101
4 years ago
Alex101
Alex101
posted in Product Questions
Please activate the free paid access

Please activate the free paid access to the login associated with mail (email redacted for privacy and security) 　 Or give a link to activation.  

1
Kent B101
4 years ago
Timeri H
Timeri H
asked in Product Questions
Add text box to org chart in Lucidchart

Is there a way to add a text box to an org chart? I'd like to add a brief explanation under a few of the boxes and couldn't figure out how to add text.

3
Eric R
4 years ago
itadmin@myremedy.com
itadmin@myremedy.com
posted in Product Questions
User with multiple email aliases

Howdy!   I have a user that is having issues when items are being shared to them. They have an email account on file that is the same as their username currently. If the email is changed to an email that most users in the company utilize when sharing information will those invites function as intended?Also it would be extra spicy if we could add multiple emails (aliases) to a user account.   Thanks!

1
Flavia D
4 years ago
Khoa T
Khoa T
posted in Product Questions
Can you upgrade my account to Edu

HI Team   Can I request that my account to be upgraded to Edu account?   Regards

1
Abby S
4 years ago
Andy M101
Andy M101
posted in Product Questions
Wo finde ich das SWOT-Template?

Ich finde das SWOT Template weder über die Suche noch über die Kategorien. Wo finde ich diese? 

1
Flavia D
4 years ago
dbonneville
dbonneville
posted in Product Questions
Add icon to text area in a shape?

I can type freely in a shape but I want to add essentially an inline image / icon OR be able to type in an icon font. Is there a way to do either 1) paste images in text inline inside a shape or 2) use an icon font to get what I'm after?

1
Clara H
4 years ago
Harley T
Harley T
posted in Product Questions
Department

Hi    Can you please tell me how I add a department above a managers name?    Also once the chart is created am I able to export it in the format it's show on here so others can view it easily?    Thanks 

1
Clara H
4 years ago
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