Product questions

Ex: My Org Chart goes from CEO - EVP - SVP - Director - Manager - Staff. I want to collapse SVP so that Director is hiden but still shows Manager and Staff (also auto-reconnect SVP to Manager - Staff). Is there any way to do it?

Generating a diagram in Lucidchart with AI makes it easier than ever to bring your ideas to life. You can even attach an image, TXT, or PDF file to help the AI create even more accurate and detailed diagrams. Here are three key use cases where adding a file can improve your results: Convert hand-drawn sketches into digital diagramsHave a whiteboard sketch or a rough diagram on paper? Uploading an image of your drawing helps AI interpret your structure and translate it into a polished Lucidchart diagram. This is great for brainstorming sessions where you want to quickly digitize ideas. Visualize complex data from reportsIf you're working with a technical document, project report, or system architecture overview, attaching a TXT file or PDF allows AI to pull key entities, relationships, and processes to create a clear, structured visualization. This saves time and ensures nothing important is missed.By attaching supporting files, you provide AI with more context, leading to smarter and m

Hi, despite using only basic forms, I cannot change the shape. I do not get the “change shape form”. What’s my error?  

I have a couple of simple issues for managing my Lucidchart and can't find answers.Is there someone I can contact?  It is probably a 10 minute conversation  

Since yesterday, we've had a problem that renders LucidChart unusable: when you create a text box (for example) and type text containing a space, it becomes impossible to exit the text box. Pressing Esc does nothing. Double-clicking elsewhere creates another text box, but you're still in selection mode, not editing mode.The only solution is to refresh the page... making it impossible to work.This problem has existed since yesterday on all the company computers that use it.

Is there a way to edit the shape size in the Diagram Key? The way my large diagram is scaled and the font size of the text in all of my objects (not just the diagram key), the shapes deserve to be much larger. I need to increase the size of these objects be in scale with the entire diagram but haven't been able to find a solution in my search. 

Hello used lucid AI to create a sequence diagram, but I cannot edit it - change the names, move the arrows around, add new arrows and text, etc.  The AI chatbot says it made it editable for me.  How can I edit a lucid AI generated diagram?  this seems to just be an image, not the individual elements, not very useful IMHO.If the answer is “it’s not possible now”, please tell me when it will be possible.  

Hi, I’m actually working with loads of charts, images and joints and I want to ask how powerful is LucidChart before I purchase the Premium Version. I want to migrate from Draw.io to a more power based canvas. I’m actually working with over 4000 objects and growing and I want it to not be laggy or not lose information caused by over-information.Right now I have imported the XML file from Drawio and it goes well but I want to know if it’s capable to manage much more.I hope for an answer. Thanks you!!

We have an upload data limit to protect our servers and your browser from being overloaded. We recommend going through the below steps in order to reduce the size of your file:Remove columns/rows of data that are not needed Remove extra tabs from the file Filter dataset before importing Remove formatting of cellsThis will allow you to successfully import your data file.

I am trying to move lines in a sequence diagrams up and down.  not able to do it, i need to update the connect on both ends, how can I select one or more lines and quickly move them up and down?  shift, ctrl, etc plus click and drag does not work.    

I require move my diagrams when them are done to the draw.io of the organization where I work.So, when I try to paste them to draw.io it can be readed. I just realized is why the content is magnetized. Then, I tried to unmagnetized but it doesn’t work. The button of magnetize the content is still actived status and the container is still magnetized.I would like unless to be able to unmagnetize the container to paste it on draw.io

I’m trying to have my org chart visually show relationship status with colors, without manually changing colors. For instance: Column in Sheets: “Known Relationship” Picklist of “Yes” or “No” If “Yes,” I want to reflect Green in Lucid Charts, If “No,” reflect read  I looked into this, and is there are “If / Then” statements, but the examples it gave weren’t relevant and I don’t think transferrable to this use case. Thanks. 

My Lucid chart has actions like Notes, images(attached)  and displayed on click of respective icon in the process flow. I cannot see these actions when this is exported to a pdf. Is there a way I can these into exported document? Thanks,Ramya Patil

Loom linkThis is very frustrating. I can't click out of boxes. When I click, you can see the behavior that just happens. I also can't click into new boxes. It just, everything is very broken. I don't know what happened or why this happened.

Conditional formatting is working well for us thus far on a JIRA card’s status (planning, execution, etc.). However, I am now trying to set conditional formatting on a card’s condition (On Track, At Risk, etc.). For status, here is our formula and it works without issue. Here is the same thing for condition and it is not working even though condition is a field the same exact as status. Card details as seen here showing Status and Condition are both pulled in attributes. 

I have tried connecting Claude AI web and desktop to the Lucid MCP and I can’t seem to get it all of the way there.  It looks like I can get through part of the authorization process and the Lucid server responds back to Anthropic, but the final connections never get made. I wonder if anyone else has made it all of the way yet. Is there still more work to do on the Lucid side? According to “Fin”, Claude’s AI help desk: The most common cause is missing callback URLs in your OAuth provider settings. Make sure you've allowlisted both:- https://claude.ai/api/mcp/auth_callback- https://claude.com/api/mcp/auth_callback

We noticed this was a request over a year ago, but there still seems to be no resolution.  Has anyone had any further luck in this department.  The idea of using Lucid for our company process maps was to have one way to do the same flow of activities across the globe.  The lack of being able to translate to different languages creates quite a problem for us.Thank you 

the extract images from multiple page pdfs are not working.  It worked before and now are not.  This is one of the main reasons im using this system, other wise im looking for other programs.   also you guys messed with the cropping of images, where now it resizes the image and moves the image on the page, so any alignments have to be redone so many more times.  again waisting my time. need to increase the space for storage, even the higher paid is the same storage size.  need better storage soluctions, or haveing the images stored on google drive and the project reference them, but again if im off line that does not work.

I noticed that LucidChart is not updating the Jira status.  I just noticed this today, it certainly has been working in the past.  Has anyone had this issue. Thanks,David   

I have a LucidChart which currently has 20 tabs.  I would like to copy one tab to a different LucidChart but can't figure out how.   Is this possible?  I am envisioning something like Excel's Right Click Copy Tab Navigate to New File Paste. Thanks in advance!

We have been using the timeline feature in Lucid to document milestones on our roadmap. At some point over Christmas, the formatting of the object went wonky -the milestones all disappeared and the arrows ended up pointing at random spot on the board.I have fixed it a couple of times by rolling back the revision to find the point where it went wrong, which appears to be an “automated action” at some point around the 2nd January. If I then roll it forward again, it fixes itself but not permanently.I have tried exporting the board but still get the same problem. We don’t want to have to recreate the roadmap as it would be a lot of work.I can’t share images of it here as it contains sensitive info, but imagine that the background frame on the roadmap has disappeared along with all the milestones, and instead there are a series of arrows between the timeline elements all pointing to a far away point in the lower left of the screen.

I’m looking to import a lucid chart into PPT. I see a feature that allows me to create a slide from the lucidchart board, but it’s essentially just an image. I’m looking to have the ability to edit the lucid chart board on the ppt slide. This can be done by either:embedding the board in ppt so when i edit in ppt it edits in lucid  I attempted to add the ‘add in’ for ppt can have a restriction from my organization, is there a work around to this? Copy+Paste the chart on the ppt so i’m able to edit the individual elements on the ppt 

I have a fairly large timeline I am building leveraging this template.For some reason, I lost the ability to add Milestones?Can someone from Lucid Product Support reach out to me and we can figure out what happened?  

Hi everyone! Is there a way to export an org chart from Lucid so it can be used on a web page with collapsible functionality (for example, by department, country, etc.)? I know it can be exported to PDF or Slides, but those formats don’t allow the type of collapsing I’m looking for.Or do you have any other suggestions? I’d like to have the full company org chart available, with the option for users to collapse sections and focus only on the area they’re interested in—similar to how Prezi allows you to zoom into a specific section and view it independently.

You guys still don't support Arabic?