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How do I reset password when I can't access email?

  • September 26, 2022
  • 1 reply
  • 35 views

Brad B102

Hi

I need to reset my password but when I click "Forgot Passord" it sends an email to an old email address that I can't access anyomre. 

What do I do?

Thanks

Brad

Comments

Coumba D
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  • Lucid support team
  • September 26, 2022

Hi Brad

Thanks for your question!

I would recommend that you file a support request here and explain your situation. The agent who will handle your request will ask for a few information in order to verify your identity and your ownership of the account and then will help you replace your email address and reset your password.

Thank you!