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Brad B102
September 26, 2022

How do I reset password when I can't access email?

  • September 26, 2022
  • 1 reply
  • 63 views

Hi

I need to reset my password but when I click "Forgot Passord" it sends an email to an old email address that I can't access anyomre. 

What do I do?

Thanks

Brad

    Comments

    Coumba D
    Lucid support team
    September 26, 2022

    Hi Brad

    Thanks for your question!

    I would recommend that you file a support request here and explain your situation. The agent who will handle your request will ask for a few information in order to verify your identity and your ownership of the account and then will help you replace your email address and reset your password.

    Thank you!