Product questions

Hi, our team is brainstorming via mind mapping in Lucid Spark. We are using tags to group “sub-topics.” However, it seems that the Gather and Sort feature can only be used for sticky notes. I also tried the filter feature through Containers to only find that tag data is not included. Where is the data from tags grouped?

Hi,am I able to sync the Lucid chart document status (Draft, Pending, Complete etc.) with a SharePoint column? At the moment the Lucid chart doc has a doc status and my document management area in SharePoint also has a status; can SharePoint pull the status of Lucid documents through? Many thanksCate

Due to Atlassian deprecating Jira Server on February 15, 2024, Lucid no longer offers or supports the Jira Server integrations that were previously available. We recommend using Jira Cloud or Jira Data Center, as outlined in this Integrate with Jira help center article.

20 minutes later it is still importing. There are 2 year old topics on this note but they link to documentation that does no longer exist.So, is there an error if so how can I debug it? If it takes so much time and this is to be expected, then why does the marketing material say otherwise?The issue is that the wheels in the screenshot below are spinning and spinning but nothing happens: This is not a good first impression. To get there I just follwed the improt guide and choose the ‘create new role automatically’ option

This is my eighth year using Lucidchart just subscribed for another year. During those 8 years I have used my 1 Gig of alloted space. I am a personal user so buying an Enterprise account seems out of the question.  The Teams and Personal accounts both only offer 1GB of storage. So I renewed my personal account for another year but I can't actually use my account cuz I have no storage. My question is -- how do I increase my storage? Thank you Daniel

Hi, just started using the software and have some how made a formatting error that I cant seem to undo.As I type a space is added before every letter. any ideas on how to undo this?So, text appears likes this “a b c d e” instead of “abcde”. It only seems to be doing this on the Lucid App.ThanksMatthew

How can we just affect selected shapes when applying auto layout?  I even tried layers, and that doesnt isolate the shapes.  Seams odd that this auto layout doesnt respected selected shapes, if there are some

I have a large swimlane.. about 11 different lanes and a lot going on between lanes and in sequence.  It is well beyond a normal print operation to print it and make it legible.  I am willing to invest in taking it to a large format printer, but everything I’ve tried doesn’t expand it enough to make the text in the process steps legible.Anyone have success printing a large complex process map in a way that it can be easily read by humans? thank you, jl

Hello, our users complains about impossibility to insert LucidChart diagrams into Confluence articles, which was confirmed Please see the screencast (it is picture instead of Lucid chart object) Our Confluence server version is 8.5.6 

Multiple documents I’ve created in a team folder aren’t accessible to the team.Additionally, I’ve tried creating a shareable link to “Lucid users at <org>” but that also doesn’t work.The only way to grant access is to individually invite users in the same org to that document.Any ideas?

At Lucid, we value creativity and collaboration. We completely understand that sometimes removing the pressure of collaborators being associated with their contributions, individuals may feel more liberated to think outside the box and explore unconventional ideas. Anonymity removes preconceived judgments based on identities, allowing individuals to contribute ideas solely based on their merit rather than who they are. Here's how to do this in Lucidspark:Open your Lucidspark board. Navigate to the "Collaboration" menu located in the top-right corner. In this menu, find and toggle off "Collaborator Colors" and "Cursors".Each user will need to do this in order to make the board completely anonymous.By turning off collaborator colors and cursors, you'll create an environment where all contributions remain anonymous. This can be particularly useful for unbiased brainstorming sessions or when exploring sensitive topics. Visual Activities is another area in which anonymous collaboration can

This is driving me crazy. Surely there is a way to solve this issue. Lucid Chart is virtually unusable and at the least highly irritating. Here is a video recording of the problem. Would love an answer to this problem.   https://www.loom.com/share/461e278a01bf44afafc33bf4373b36a3 Thanx In Advance Mark Bailey

Why are my numeric data labels in Lucid Org chart showing as negative numbers when they are positive in data source? Any why oh why can I not make the legend key (eg the colour circle) bigger at the same time as the font? If you make the font bigger the key disappears to miniscule….

I wanted to ask how people are sharing a selection of your drawings with external sources?  As the Area Selection feature has been turned off, I have no way of grabbing a portion of my drawing and sharing with end-users or dropping this images in documentation.  I can easily take screenshots, but the Area Selection Publisher made a cleaner image.  Does anyone have a work around to share their drawings in smaller bites?

Hello!I am looking for a simple function which makes it possible for me to mark the connected boxes of a chart. I have a very complex chart and want to visualize which boxes have a connection to each other. The visulization should be triggerd by clicking on any box. There are also boxes with multiple connection.I guess this should be a basic feature for lucidchart so I hope there is allready the functionality to do so.Thanks for helping me out!Xeno

What integrations are in place to support an importing of org structure? If we utilize a tool called Rippling, is there a pathway to integrating organizational data with Lucid directly into the system or would the data be best brought in via separate data file?

I have searched Lucid and Google.I am looking for a way to import a folder structure containing Visio documents into Lucid ChartIs there a way to do this type of bulk import?

 The option to add employee fields and edit existing ones is no longer available. I’ve used this option many times in the past but it isn’t showing up any longer.

When I select some object of my chart and want to add these to my chart I'm not able to get the menu to move my object to a layer. Instead, my objects are deselected and I get another Menu:  

Hi I am using the Timeline canvas. There is an unassigned assignee in my timeline. How can I remove it?

The swim lane diagram I created a few days ago has vanished from my profile. Can someone assist me to recover the same?

I have a chart.  It has multiple Shapes (boxes, rectangles, etc.).  In each shape there is text.  The text is a “topic” and has several text items I need below the topic, and I want to bullet them.  In Lucid, it appears I cannot press Enter to shift down to the next line inside of a Shape.  I must hit Shift+Enter.  When I do that, and then try to add bullets to the items below the topic, it only adds a bullet to the top and not the items.  I need it to look like this:Deliver proposalCreate draft Review draft Finish What it looks like is this:Deliver proposal Create draft Review draft Finish

There are small numbers that appeared on the top right corner of the org chart. I remember there being a small pop-up screen on lucid asking if I wanted to activate something and without thinking I clicked yes. How do I deactivate the numbers?  

We are using lucid to create a large document.  It was so large, that I had to build it in different sections.  now when I export to a pdf and want to put it all together, I am having difficulty with the page numbers.  I know that you can enter page numbers in the master document for each section, but what if I want the numbering to start at something other than “1”.  How do I do that?

I am working with a new database starting with drawing it up using lucid and ERD. A few questions came up:How - if possible - do I arrange tables in different schema’s? How - if possible - do I say that a column is an identiy column so that the DDL is generated with this information?