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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,706 Topics
  • 14,013 Replies
5706 Topics
Imre M
Imre M
posted in Product Questions
Google Doc add-on error

I have individual subscription. Earlier time it was no problem to embed charts into Google Doc.I tried to insert now and had two kind of error: 1. In the Google Docs addon menü it is not visible although when I want to install it says already installed. 2. The Lucid icon is visible in the widget bar when I clicked there it said it is premium feature and I cannot use it. 3. I thought it is a good idea to reinstall the add-on. It is not. Since that the add-on in the Add-Ons menü still not available and when I try to use the widget bar it always says: "An error occured when running theAdd-On." I would need a quick solution since some charts must be included into a document and deliver the doc in 2 days. Thanks.

50
Imre M
2 years ago
drew
drew
posted in Product Questions
Promote/Demote Bullets Not Working & Wonky Text

Hi I read a previous article that discussed how to promote and demote sub-levels of bullet points.  I can promote sub-levels but hitting enter does not result in demoting the sub-level.  When I have my cursor anywhere within a text box and it's blinking hitting enter does not create a new line.  I have to click either shift/control + enter to create a new line.  This is true regardless of if I'm working with bullets or not. I am using Chrome and I have the latest version.Tangential to this issue I've noticed that when I'm typing in text fields on occasion I will have random text inserted into the box as well.  Usually I will have Lower case i's and lower case L's inserted randomly.  This only happens in Lucid Chart and I have never experienced this in any other web app or local app.  I don't know if this is a symptom of the same problem or not.  Typically when I close Chrome and re-open it the problem subsides.  As a troubleshooting measure

250
Addie
Lucid Legend Level 8
2 years ago
GXC B
GXC B
asked in Product Questions
How do I turn off the direct report count bubble in one Org Chart?

I have 11 reporting charts to cover my organization. Only one of them has the direct reports bubble turned on. So it's inconsistent with the others and not ok. How do I turn that off? Do I need to delete and recreate that org chart? Thanks so much!!!!

8700
Leianne C
2 years ago
Leon I
Leon I
posted in Product Questions
Inserting Diagram in Word Doc.

Using the Microsoft Word integration function I can add a diagram - but if that has more than one 'tab or sheet' (whatever you call them). I am not given the choice to select which tab diagram I want to insert. It just inserts whatever is on the first tab.  I did expect this diagram to show on the tree hierarchy and then list each tab available from that drawing. But there is nothing I can see that will allow me to choose which drawing when I have several tabs/sheets     

40
Phillip W
2 years ago
Šárka E
Šárka E
posted in Product Questions
Can not edit text on lines

I can't find a way to edit text added on a line. I can make a line/arrow I can double left-click it which adds "Text" in the middle/on my cursor. But no matter how much I double click the Text or the text area I am not able to edit the text self. If I start typing right after I double-clicked the line to add the Text nothing happens either. I looked up and am trying to follow the line related tutorial:But I only get this far Interestingly enough I can use the top buttons to change the text to e.g. to italic or change font size etc. but I can't type in the field or change the actual text. I have tried in Chrome and Microsoft Edge same result.

160
Phillip W
2 years ago
alan.rogers
alan.rogers
posted in Product Questions
Not possible to set font weights?

I uploaded a rich font family that has many font weights but it seems that Lucidchart only offers two weights regular and bold (with the B button). Is there some way I'm missing to set other weights (e.g. thin light black 100 700 etc)?

140
Coumba D
2 years ago
Frank P
Frank P
posted in Product Questions
Viewing photos in full resolution

I'm unable to find a way to view a photo embedded into a process flow in full original resolution. Is there also a way to view an embedded photo in full res when in presentation mode?

10
Leianne C
2 years ago
Don W
Don W
posted in Product Questions
Add support to import SQL Stored Procedures

I was not sure were to post this but Can I request that support for importing stored procedures in to LUCID Chart? This would allow the user to build a call tree or show sequence of when a stored procedure is called from an external program. It could show the name of the procedure as well as the parameters. Thanks  

320
Micah
2 years ago
Gabriel R102
Gabriel R102
posted in Product Questions
Symbols or Smart Object feature to reuse elements?

Is there a way to create reusable Symbols like in Sketch? AKA Smart Objects in Photoshop.

230
Phillip W
2 years ago
David N102
David N102
posted in Product Questions
Shape borders

When I drag a shape onto my page it is transparent no border. The drawing attributes on the menu are greyed out. Why and how do I turn this feature on. This should be simple why is it so cumbersome to correct this? 

110
Phillip W
2 years ago
Ramona M102
Ramona M102
posted in Product Questions
Lucid chart as an add on to Google docs

How do I know if Lucid chart is added to my google docs?                            

70
Sylvia X
2 years ago
Malik Zee Z
Malik Zee Z
posted in Product Questions
Google Doc add-on not working

I signed up for the individual premium plan and am attempting to use the Google Docs extension. I installed it but when I try logging in I am getting the following message. Do I need a higher tier account that just the individual account? "You're trying to access a premium feature. Upgrade to enjoy Advanced Integrations and much more."

240
Micah
2 years ago
Jesus B101
Jesus B101
posted in Product Questions
Disable visual hints for "Feature Find"

When using the "Feature Find" feature (shortcut `C-Space`) is it possible to diable the visual hints that it shows (i.e. opening the path in the menus and showing a blue arrow)? Currently when this visual hint prompts I cannot move anymore across items in the palette with the keyboard. E.g. I do `C-Space` search for 'PNG' and this shows several options. I want to move across the options and hit Enter but the moment that visual hint appears with the open menus the dropdown in the search palette is not responsive anymore.

20
Addie
Lucid Legend Level 8
2 years ago
Miriam E
Miriam E
posted in Product Questions
Recuperar diagrama

Quisiera recuperar una versión anterior a la ultima de este enlace y no lo encuentro lo habia enviado a la papelera quisiera ver si lo puedo recuperar   

40
Miriam E
2 years ago
Omar K
Omar K
posted in Product Questions
"Publish" option

I am trying to publish my diagram so people that don't have a lucid chart license can view it but I am not able to see the "Publish" option?

570
Phillip W
2 years ago
Ria S
Lucid Legend Level 7
Ria SLucid Legend Level 7
posted in Product Questions
Simplifying process flowcharts

I have been working on simplifying some basic work processes and used Lucidchart to map out the process flows. The feedback I have received however is that it's still too complicated. Are there any tips or best practice that can be followed to ensure that the flowcharts are easily understood by all levels in the organization? A link to one of the processes is listed here: https://linksharing.samsungcloud.com/bVnabhLSvmR7

190
Leianne C
2 years ago
Jon G
Jon G
posted in Product Questions
SharePoint Integration

I have the SharePoint integration working well with Lucid Chart but I wanted to know if there is a way of having a document open in SP at a certain page. The default seems to be to always open at page 1. Use Case - I want to keep my users in SP rather than have them link into Lucid. I have a high level process in document #1. I want a user to be able to select a task (shape) to drill down to the lower level of detail which will be in document #2. Document #2 has many pages and I want to be able to link to the specific page that is relevant for the drill down. 

90
Micah
2 years ago
benjamin.melman
benjamin.melman
posted in Product Questions
Equations in LucidSpark

Any plans to port over equation editing from lucidchart so that it can be used in lucidspark?   Thanks

50
Phillip W
2 years ago
Daniel B101
Daniel B101
posted in Product Questions
Diagrams in Other Tabs off Screen/Viewport?

Sometimes when going back to another tab my diagram background/canvas is lost somewhere in the infinite viewport. How the hell can I just simply recenter the page I was editing within the tab "viewport"?

70
Daniel B101
2 years ago
Jonas S
Jonas S
posted in Product Questions
Azure DevOps: consuming cards from query

Hello We have been testing the integration of Azure DevOps maps in Lucidspark. We were wondering if it is possible to add a feature to consume cards from an Azure DevOps query instead of using all cards from a whole area? This would allow us to make the board in Lucidspark more flexible to meet all our use cases. Thank you in advance.

90
Coumba D
2 years ago
Maile Malebati E
Maile Malebati E
posted in Product Questions
Project Management

How to create a work breakdown structure and why you should

160
Coumba D
2 years ago
benjamin.melman
benjamin.melman
posted in Product Questions
Undoing tag-based sort

I have a board with a very large number of sticky notes summarizing lots of research.  Stickies also have multiple tags to map to different themes.  Sorting by tags is great except now I need to edit some of the tags.  However some stickies get duplicated because they have multiple tags each.  How do I undo the sort and return to my initial layout on the board so that i can edit and sort again?  Or just go back to how i had it?   Thanks

30
Micah
2 years ago
Gerardo R
Gerardo R
posted in Product Questions
Limit write access to a Lucidchart diagram

Hello. How can we setup the user permissions for a Lucidchart diagram so only a few designated users can make changes and it is read only for everybody else?

500
Gerardo R
2 years ago
John C101
John C101
asked in Product Questions
Set default Lucidchart settings

Sorry for asking such a basic question. Is there a way to set a "favorite settings" such that every workspace I open with starts with my preferred settings such as curved lines landscape mode with a specific X by Y size and preferred shape libraries? Thanks!

834
Micah
2 years ago
Clifford
Clifford
asked in Product Questions
Where is Account Settings?

How do I get to the Account Settings for my Lucidchart account?

140
Chelsey D
2 years ago
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