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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6126 Topics

posted in Product Questions

All lines and swim lanes are invisible but still present

I was working through some training on new features to Lucidchart when I realized all of the shape outlines swim lanes and connector lines in my charts have turned invisible. Regardless of if I exit my current diagram and load into an older chart none of my shapes or lines are visible. What is even more strange is that all of my text and shape fill colors remain and if I highlight shapes and lines I can see they are still there - it's just that I cannot get them to return to a visible color. 

asked in Product Questions

Lucid Custom Shape Library - BPMN objects

Dear Colleagues I've successfully created custom shapes with properties/meta-data being sourced from a data-source in Lucid applying the data-set to the the shape group and using the underlying entities pointing to the PARENT.propertyname However I wish to extend a Lucid BPMN object. I created the additional graphical objects the group and applied the meta-data to the group. The individual properties did update. However to access the default Activity marker and Task type one must first edit the group to then set the layout. Is there a means to set activity marker & task type via data-source properties? can one add to the BPMN symbol the additional properties without creating a group and applying the data-source/meta-data to teh group?   Thanks      

asked in Product Questions

FedRAMP LucidSpark ADO Integration

When will the ADO integration for the FedRamp product be available?

posted in Product Questions

Office applications embedding in LucidSpark/LucidChart?

Anyone knows how to embedd a microsoft office application say PowerPoint or Excel into a Lucid board? I am not after a hyperlink rather a window that displays the content of the embedded file while live updating in the file itself? Regards Nazareth

Rebeca Giovanna V

posted in Product Questions

El programa no me permite acceder para trabajar

Por favor pido ayuda porque me indica que no se pueden acceder al programa porque no se puede conectar con el servidor ¿que puedo hacer?   

posted in Product Questions

Where are the menu and formatting bars?

I'm trying to use Lucidchart on my Android tablet. I couldn't find a way to select multiple objects other than selecting all so I went to their support site. There it explains how to use all of the functionality in the various toolbars. The problem is that I can't find those and other interface components. It looks like maybe they don't have any support documentation on the Android version? Is the android version stripped down with very little functionality or is there a way to access that functionality? 

posted in Product Questions

Can I integrate a project plan created in Smartsheet to a Lucid product?

I understand the connection from Lucidchart to Smartsheet but not sure if it goes the other way. Our PM created a project plan in Smartsheet and I'm trying to crate it into something more consumable in Lucid

asked in Product Questions

Convert Text outline to a flowchart

I want to use a detailed text outline to auto generate a flowchart in Lucid chart. How? Someone mentioned an auto generate button in the toolbar but I dont see that anywhere  

posted in Product Questions

Importing Tasks Durations Predecessors and Successors

Is there a way to upload an excel file with tasks durations predecessors and successors to automatically create a flow chart?

asked in Product Questions

Defualt Shape Size

Hi I have managed to set the default font size and line colour using 'Set Default Style' - how do I set the default Shape size ? Thanks   John

posted in Product Questions

departments employee data to identify redundancies across teams skill gaps

How can we use Lucidchart to show all the departments employee data to identify redundancies across teams skill gaps and other important insights to optimize your organization’s structure?

bridget.macdonald

posted in Product Questions

Org Chart Layout Functionality

I have shared my org chart with people within the business who don't have a licence.  They are able to view the org chart but are unable to access the layout view (ie drill down in different levels within their org).  Do users need to have a licence to have this functionality or is there a setting I am need to use to grant them this access?

posted in Product Questions

Can I change the shape of just one edge of the rectangle?

I am trying to change the same of just one edge of a rectangle so that it's curved shape on top right and rectangle edges on the other 3 ends. Appreciate any help.

posted in Product Questions

Bug - Custom Icons in Conditional Formatting do not automatically distribute.

Custom Icons do not appear to be distributing across containers automatically when using Conditional Formatting on smart containers.   Or rather the distribution appears to be working correctly but the 2nd through nth condition based icon for a given target location does not show up on the container.  The mouseover shows that the 2nd through nth icon are positioned correctly but aren't visible only the first icon that matches a condition for a given target location on a container actually appears.

posted in Product Questions

Remove underline from hyperlink

How can I remove the underline from hyperlinked text?

posted in Product Questions

LucidChart Bug (data source)

Please find below an email from a power user at our site. Please advise on how to address this: John We ran across a bug with the “Replace Dataset” function in the data linking module. We included the prefix “Current State” to our current state data tables. We are now working on defining/creating future state models with the customer and we duplicated our current state workbook as a starting point. When we duplicated the workbook for future state we need to rename our datasets to exclude the “current state” prefix to avoid confusion. We did the following steps: Executed in the “Download as CSV” function for a dataset in Lucidchart Opened the CSV in excel and changed the name of the file and the name of the sheet. Saved the file as an xlsx file type Opened Lucid select table to be updated from data linking module select “Replace Dataset” Luicdchart function select new file. After these steps were executed Lucidchart was unable to map a large percentage of the data to the correct obje

posted in Product Questions

Collaborator colors by role

Is it possible to set a board so that guests can post and their colors are set by role? By this I mean that I have 6 people but 3 of them are from IT and 3 are from HR. I want notes created by members of those two roles to have green for IT and red for HR. If I assign collaborator colors can I modify those colors to match this desired outcome?

posted in Product Questions

Interactive Flowcharts in LucidChart

I have a requirement where I want to make the flowcharts which are interactive. like I can show in UI the elements in flowcharts have button and on click of the button can change the css of the element.  Also look and feel of the flowchart to be configurable. 

posted in Product Questions

Line control with End points

  I am losing my mind trying to mange the lines in my drawing. They start out straight from the end point then when correcting the spaces to look neat they begin to jump and lose the original placement. Once they get into the curly stage all is lost and have to create a new line. then after creating the new line another line will go curly. It's been 2 hours now and this will not go straight. Tried holding shift control and different options but I am losing this battle. Is there a way get the lines under control that I am not seeing online?  In the attached picture I was finally able to get Blue back to straight but NIC2 started to curl and just left it. But after finally getting the red lines how I would like them when completing the last line they all jumped to this configuration.      

posted in Product Questions

adding nodes to lines

Hello I am working in an Org Chart and am looking to change the layout a bit. Currently I have a large amount of people all in the same level and it is making the chart really wide I am hoping to adjust the lines so I can stack the names but when I hover over the lines there are no nodes that I can adjust. Anyone have a solve for this? Thanks! 

posted in Product Questions

Lucidchart Freezing Columns

Is there a way to freeze a column in Lucidchart? I use it often for process mapping and the column to the right tends to be cut out of view when there's a complex process map with various positions. 

posted in Product Questions

Account Owner has left business how do we transfer ownership?

Our Account Owner has recently left our business how do we transfer account ownership without the account owner being present?N.B I am already an Admin of our instance

posted in Product Questions

Lucid Chart & Confluence Revision History

Hi Does the integration with Lucid Chart & Confluence support full revision history between the 2 products? eg. When viewing a historic page in confluence which contains a Lucid Chart will the Lucid Diagram display relevant version at the point in time?  My experience so far is that only the latest version of the Lucid Chart is displayed when viewing historic Confluence pages.  Could someone confirm if that's the expected behaviour?   Thanks John

posted in Product Questions

Getting the URL for a specific element in a LucidChart document

I have a LucidChart with multiple flowcharts. Is it possible to get the URL for a specific text box (the title of one of flowcharts) so I can click on that link from somewhere else and jump right to the specific flowchart?

posted in Product Questions

XML schema file to relation model

ERD import from XML schema file

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