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I just logged in and see that there is a NEW LucidChart version in play. But where did all my docs go?? I need those docs!!
Please help! I am an independent and have no IT dept to consult.

Dzraick

Hi @dzraick1, thanks for posting in the Lucid Community! Since you’re not seeing the document in your Document list, there are a few things you can do:

  • The document(s) may still be there. Can you double check that you're in the correct account? Sometimes users will use single sign on while signed into a different email account, which can produce errors. I suggest that you make sure you've checked any and all Lucid accounts that might be under your email address(es). I would be happy to check any email addresses in our system that you are unsure of.
  • It is easy to accidentally delete documents. Could you please check that the documents aren’t in your trash? If the document is in the trash, check out this Community post (in English).
  • If the documents were shared with you and now you no longer see them in your account it is possible that whoever shared it with you rescinded your access. We would recommend reaching out to whoever owns the document to have them re-share it with you.
  • Your documents might be hiding in your browser history. If you carefully look through your browser history when you last worked on the document, you might be able to find it.

If you find the URL and would like additional assistance, feel free to send it to me via Private Message and I can take a closer look at the document.


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