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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6116 Topics

posted in Product Questions

Company structures

Hi I am looking for a quick way to diagram company structures. I was hoping that the organogram feature would work but it is limited in that only one reporting line is allowed. A company may have more than one shareholders/ beneficial owners. We were also hoping to create a data table where we could maintain beneficial owners and companies which we could then update and produce ownership organograms as and when required. Is this something that we could do on Lucid?  

posted in Product Questions

How to add images to an image gallery

Does Lucid chart have an image gallery where we can add images then apply them to lets say an org chart for example: I am creating an org chart from an example of a template i found on lucid charts template but when i click on the image to choose a different one i cant figure out how to. 

Abigail MLucid support team

published in Admin Questions

For Admins: View any Lucidchart document on your account via Admin View

Are you an account admin who:Has a document URL you cannot access Is trying to find out who owns a Lucid document via URL Needs to locate a Lucid document embedded in Confluence Document Admins and Account Owners can access any document on their organizational account via URL with the following steps: Find the URL to a document you want to access Locate the Document ID – this will be a hyphenated alphanumeric string in the document URL listed after the Lucid product Add /adminView in the URL following the Document ID Load the URL! If you are hoping to locate the document owner or collaborators simply navigate to the Share dialogue and select ‘Manage’. Please note: Admin View is only available to Enterprise accounts and cannot be accessed by Team or Billing admins. If you still receive permissions errors after these steps please confirm you’re logged into an account with the Document Admin or Account Owner role. If you have one of these permissions and the issue persists the docu

posted in Product Questions

Is there an app?

I cannot seem to find an APP available for this. Does one exist?

posted in Product Questions

All Lucid Publish Documents gone

I had a Lucid Press published document that is live and we continue to update for parent communication. Due to some state statute updates we need to make some changes and cannot seem to find the original document.  In fact I cannot find ANY of my Lucid Publish documents. Can anyone help?

asked in Product Questions

Lucidspark cards are not visible

I'm using the Lucidspark roadmap template why don't the cards stay visible when I open the template? Every time I open the roadmap I have to click the Lucid card icon to display the status of the card.

posted in Product Questions

Stakeholder Onion Diagram

How do I take the whole onion diagram and enlarge it symetrically with all layers?  

posted in Product Questions

Floor Plan bug with Layers: Can't have wall/shape at same place in two different layers.

I need to compare two floor plans visually and for this wanted to have them in two different layers so that I can toggle them and compare. But one LucidChart bug is creating problem here. When I have two walls at same place in two different layers then LucidChart removes one of them and the wall exists only in one of the layer. I have tried different ways to have walls in two layers but every time I am facing this issue. I have tried copying the wall to other layer (wall on Layer1 -> right click on wall-> "Copy to Layer" -> Layer2). I have manually added the wall to Layer2 at same place but then wall at Layer1 is automatically removed by LudicChart. LudicChart team Please fix this BASIC ISSUE. It's a clear bug. Objects on different Layers are not same object so FIX THIS BUG AS SOON AS POSSIBLE. Community: Please UP-VOTE this request to help me out. And definitely fixing this issue will help you as well when you need to compare two arrangements of the diagrams.

posted in Product Questions

create a wireframe using any tool of your choice for Arngren. Design the interface considering the design principles

create a wireframe using any tool of your choice for Arngren. Design the interface considering the design principles

posted in Product Questions

Org Chart Data locked

Hello I am not able to edit Employee Fields on my Org Chart. The plus symbol I have seen in how to posts does not exist for me. Is this due to user permissions or something I can change in a setting? 

posted in Admin Questions

How to manage users through Rest API ?

With my team we're currently trying to have an automated process to manage the users in our subscription. In particular we're trying to do the following operations : - Get a user (done) - Create a user (done) - Update an existing user (not done) - Deleting an existing user (not done)   For the last two operations I didn't see any documentation on how to do such operations. Are they supported through Rest API ? If so where can I find some documentation on how to do that ? Thanks in advance !

posted in Product Questions

Sub-processes for BPMN

Hello dear Lucid team how can I integrate a sub-process into my BPMN Lucid chart that can be easily expanded and viewed in the main process? Greetings Peter

posted in Product Questions

Mindmap - Template

Hi All Today I needed to use Lucidchart to create a mindmap.  As a result I thought I would use the Mindmap template.  Having then used that I found the product not to be that intuative on adding new ideas without just copy and pasting the shape and the line again.   I also noticed that the template created itself in Lucidspark rather than Lucidchart. I may be not the most complitent user of the product but is there a more intuative way to add ideas?  Also is there something being worked on which tells the user that you have jumped into a seperate area of the product than Lucidchart? ThanksLee

posted in Product Questions

Mindmap hotkeys

It seems as if only the basic mindmap template (and corresponding shapes) have the characteristic of being able to Tab and Enter to create child and sibling nodes or perhaps I'm missing something. One of the example templates uses the Sticky Note shapes but you can't seem to use the mindmap hotkeys (or autoarrange or level formatting) with those.     Am I right?

posted in Product Questions

Is it possible to convert exisiting swim lane process maps into a different template?

posted in Product Questions

Move document position on click of an object in document

 Prepared a long API Landscape with around 400 APIs. Navigating through out the document horizontally and vertically confusing the viewer.  Can we implement action on click of object which will realign document  to view other objects which are not visible.  

posted in Product Questions

Where can I find the Sales Call Template?

I'm looking to convert my sales call script from a document outline into a flow chart and came across this article from Lucidchart where they recommend using their Sales call Template but I can't find it.

posted in Product Questions

Feature Request > put tool options windows into one panel

I am an instructional designer for a software company. I use LucidChart every day for every project I work on. And I find it instrumental in doing my work unpacking complex topics. It is frustrating to have to click open the options windows (text options color selectors etc) when I need to alter the parameters of a shape. And there's no neat way to have all the options windows open together - they're different sizes. Why not put them along the right side in place of "Contextual Panel." I for one never use the contextual panel as it is. Or store it along the right below the contextual stuff in an expandable arrow. Sub-issue: having to click twice to access the shadow options is a time waste. Also forcing us to collapse the "Shapes in Use" area on every flowchart I open is a waste of time. Why even have this?  Many of these usability quirks feel out of step with what most other flowcharting and design software does. And usability is about making software intuitive for customers no?

posted in Product Questions

I would like to try team spaces but i see you have to have enterprise is there a way to test this feature with out upgrading to try it and see if the upgrade is worth it? 

posted in Product Questions

Automated Flow Chart

Is it possible to copy / paste my process as text in Lucid to generate an automated flowchart with the correct actions shapes and swim lanes? 

asked in Product Questions

Refresh of integrated google sheets/docs do not work well

Hi if I do changes in the spreadsheet of a embedded google sheet/doc the refresh of the thumbnail is not working right. It works for the first refresh but when I am doing additional changes I have to wait a long time until the refresh button works again. In summary if you use the refresh button repeatedly in a short time it does not update the thumbnail or not correctly. You have to wait some time until you can use the refresh button (up to ten minutes or longer) so that the changes actually show on the thumbnail. This is kinda annoying and I'm wondering if there is a way to do this better. Additionally if I am turning to a second page (which need so long to generate at first) then the changes will appear correctly. But it is disappointing that I can not just use the refresh button to show the changes in the thumbnail and it is disappointing that the second page (or further pages) take so long to load the first time and every time after a refresh. Is the connection to the sheet/doc jus

asked in Product Questions

Embed Jupyter-Notebook in LucidChart

Dear Colleagues I have several needs for LucidChart to interact with some form of Anaconda/Jupyter-Notebooks. This can be visual but also interaction is needed. 1) use-case: Embed a live Jupyter-Notebook in a Lucid UML diagram 2) use-case: Embed a live Lucid UML diagram in a Anaconda/Jupyter-Lab (ie: similar to the tutorial on embedded URL or https://blog.jupyter.org/a-diagram-editor-for-jupyterlab-a254121ff919 ) 3) use-case: Embed a live Jupyter-Notebook in a Lucid diagram where elements/shape-objects can call a cell in the Notebook execute the code and return the runtime resultant to the shape-object (ie: as a metadata update to a property) Use-Case #3 is the most important as this would allow for something of a automation portal. Thank you

Leah WLucid support team

published in Product Questions

Creating a Pie ChartFAQ

Want to create a pie chart in Lucidchart but aren’t sure how? While there isn’t a way to automate this process you can use dynamic shapes to build a pie chart for your data. Dynamic Shapes: The first step to creating a pie chart in Lucidchart is to access the Dynamic Shapes library. For more information on how to do this check out our Dynamic Shapes Help Center article.  Setting up your Pie Chart: Once you have accessed the Dynamic Shapes library you are ready to start building your Pie Chart. Use the following steps to start setting up your chart. 1. Adjust the Grid and Snapping settings to snap to objects and guides. This will make it easier to build your Pie Chart later on. You can find the Grid and Snapping settings in the Document Settings under the File menu. 2. Choose the type of pie chart you want. You can opt for either a progress pie chart or a progress doughnut chart. You can also select the half-sized options for both chart types. Once you've decided drag and drop your

posted in Product Questions

Conceptual model

How do I visualize/develop a Conceptual model using the Lucid Chart?

posted in Product Questions

Where can I find Hewlett Packard (HPE) server stencils?

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