Of late, the various groups of shapes in my shapes panel have a bounding red box - I can’t see all the shapes and I can’t scroll within this box as well. This red box comes around comments I make as well - everything gets garbled.
Answer
Red boxes around shapes, comments etc.
+1Best answer by Amelia W
Hi
If that does not resolve the issue, could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see the below Community Post (in English).
I appreciate your help and patience!
+9Hi
If that does not resolve the issue, could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see the below Community Post (in English).
I appreciate your help and patience!
+9
Please let me know if neither of these help!
Create an account in the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Log in to the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Log in with Lucid
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
